Troubleshoot Service Desk Analyst (Jobs in Raleigh, NC)   Requirement id 154870 Job title Analyst Job location in Raleigh, NC Skills required Troubleshoot, MS Windows, MS Office Suite, Service Desk Open Date 26-Aug-2025 Close Date Job type Contract Duration 10 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Troubleshoot, MS Windows, MS Office Suite, Service Desk Start Date :8/25/2025 End Date :06/30/2026 Submission Deadline :8/27/2025 Client Info : NCDIT Note: * Agency Interview Type: Either Phone or In Person Description: The DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents and service requests. Service Desk Technician IIs provide consultation, elevated support, and/or advanced instruction to users of hardware, software, operating systems, telephony, unified communications, mainframe, identity management, networking, and other information technology based systems located throughout the state agencies and universities, as well as for private citizens. The Service Desk Tech II provides advanced technical support via phone, email, and tickets, working under general supervision of the Service Desk management team. Responsible for researching/analyzing issues/problems and soliciting relevant information from users to describe non-routine problems and resolving or escalating them to the next level. This position is critical in promoting a positive customer relationship and requires a high customer service orientation, strong interpersonal skills, and advanced troubleshooting skills to provide support to a diverse population. This position may be required to work weekends and holidays, as needed. Required Experience: - Excellent customer service skills along with the ability to apply more advanced technical knowledge to independently work on routine and complex tasks and document details into an IT Service Management application, using ITIL methodology. - Enhanced computer literacy is required. - Understanding of call center environment and Service Desk role. - Experience with ServiceNow is preferred. - HDI Support Center Analyst, ITILv3 Foundation A+ certification highly preferred. - Effective communication skills (verbal and written), including proficient typing, grammar, and spelling skills are required. - Advanced troubleshooting and problem-solving skills in Microsoft Windows 7 & 10, Microsoft Office suite, O365, desktop hardware/software, network connectivity, network printing, email, smartphones, and web-based applications. - Ability to organize and follow more complex and/or detailed technical procedures. - Capable of analyzing and resolving routine problems based on existing documentation, training, and resources. - Working knowledge of technology principles and terminology associated with the work unit and ability to integrate in identifying problems or solutions. - Demonstrated sense of ownership, reliability, and urgency. - Ability to establish proactive relationships with customers, including providing education to customers as appropriate. Able to convey ideas on non-routine subjects clearly. - Proficient in translating technical issues into understandable terms for non-technical users. Minimum Education and Experience Requirements associate degree in computer information technology, computer technology Integration, networking technology, or related curriculum from an appropriately accredited institution; and 2-4 years of related work experience; or an equivalent combination of education and experience. Degrees must be from appropriately accredited institutions.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 154870 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), Troubleshoot job openings in Raleigh, NC Jobs List NCDOT - Business Analyst- Mid Level (726222) Create date: 22-Dec-2023 Onsite Start date :01/15/2024 End date :01/15/2025 Submission deadline : 12/28/2023 Client info : NCDOT Description : This position will support duties consistent with creating, documenting, and coordinating business operational activiti.... (This job is for - Troubleshoot Jobs in NC Raleigh Analyst - (in Raleigh, NC))    Troubleshoot job openings in other states Jobs List Technician III - 144094 - Rebid Create date: 27-Jun-2025 Start Date :07/01/2025 End Date :06/30/2026 Submission Deadline :7/1/25 at 4:00 PM CST. Client Info : Supreme Court Note: * Interview Process: Remote interview via Teams * Duration of the Contract: 6/30/2026 * Onsite or Remote? Candidates must be C.... (This job is for - TroubleshootTroubleshooting Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) DGS - Cloud Administrator 4 (747387) Create date: 25-Sep-2024 Position Title : DGS - Cloud Administrator 4 - 100% ON SITE (747387) No of Submissions : 2 Start date : 10/14/2024 End Date : 10/17/2025 Submission deadline : 9/30/2024 Client Info : DGS Note : * DGS - Cloud Administrator * Duration: 1 yr expected * .... (This job is for - Troubleshoot Jobs in VA Richmond Administrator - (in Richmond, VA)) Desktop Support IV - 135189 Create date: 18-Sep-2024 Position Title:* Madison, WI - IT - ETF - DTSDS - BITS - Desktop Support IV - N/A No of Submissions : 2 Start date : 10/21/2024 End Date : 06/30/2025 Submission deadline : 9/25/2024 4:00:00 PM Client Info : ETF Note : * Interview Process: MS Teams with Video & Audi.... 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(This job is for - OFSAA Troubleshoot Jobs in NC NorthCarolina Developer - (in North Carolina, NC)) Informatica Admin - 39557 Create date: 17-Oct-2018 Candidate must be our own W2 Employee We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens Job Description : This position is for an Admin, not a Developer. * 3+ years hands-on experience with installation, configuration, and support of Informatica (PowerCenter) * Enterpris.... (This job is for - Troubleshoot MM Jobs in NC Charlotte Administrator - (in Charlotte, NC)) (Analyst: Troubleshoot, MS Windows, MS Office Suite, Service Desk in Raleigh, NC)

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