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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
MS Excel Help Desk Support Cloud Based Client Management System Web Based Consultan
 
Requirement id 94661
Job title Consultant
Job location in Bismark, ND
Skills required Laboratory Environment, Analytical And Problem Solving Skills, MS Excel, Help Desk Support Cloud Based Client Man
Open Date 03-Jul-2019
Close Date
Job type Contract
Duration 22 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Consultant: Laboratory Environment, Analytical And Problem Solving Skills, MS Excel, Help Desk Support Cloud Based Client Man

Start Date : 7/29/2019
End Date : June 2021 possible extension
Submission Dead Line : 7/10/2019
Client Info : ITS

Note:

* Local candidates always a plus
* On-site only

Description :

Contractor will provide support to the following EHR applications:

myAvatar Suite: A behavioral health Electronic health record that offers a recovery-focused suite of solutions that leverage real-time analytics and clinical decision support to drive value-based care
Order Connect: OrderConnect is a web-based electronic prescribing and medication management tool that allows providers to prescribe, review and order tests electronically. While integrated with Netsmart electronic health records (EHRs), it can also be used as a stand-alone solution.
Provider Connect: A web-based tool that allows contracted providers to have access to client information and document services within myAvatar.
KPI Dashboard: A compilation of Key Performance Indicators brought together in one view.
Computrition: An integrated nutrition and foodservice management solution used in our inpatient facilities. Computrition interfaces with myAvatar to receive individual dietary orders.
Harvest Orchard Labs: A laboratory information system (LIS) that maximizes process automation and decision-support technology to improve the efficiency of laboratory workflow. System integration with myAvatar facilitates this automatic flow of data.
M-Modal: A could-based clinical documentation solution that interfaces with myAvatar for efficient and accurate medical speech recognition and transcription.
ROAP (Legacy System): ROAP is our Legacy EHR solution being replaced by myAvatar.

Tasks include but not limited to:
• Monitor end user support tickets received through the state HEAT (Ticketing System) system.
• Troubleshoot, document and respond to IT application related support tickets for assistance within appropriate timeframe to resolve any issues and ensure applications are working properly.
• Provide user account unlocks and password resets for some of the Supported applications, guide users to the Desktop Support staff for active directory related logons.
• Research and or escalate more difficult inquiries or system bugs to Vendor, through their Case Management system. This may also involve work with NDIT networking or sever administration staff, and or application vendor to resolve escalated issues.
• Communicate status of support tickets, System changes and new requests with appropriate departments and supervisor to maintain understanding of timeline and availability of new functionality.
MyAvatar System support and Security:
• Complete security requests for new users or changes to existing users received through the Work Management system (WMS).
• Maintain User Roles within myAvatar.
• Maintain dictionary values, configuration changes, and update registry and security settings.

REQUIRED SKILLS/EXPERIENCE:

* Strong Analytical and Problem-Solving Skills
* Experience with Microsoft Products, specifically Excel (sorting,
grouping, formulas, pivot tables)
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 94661 while calling.
 
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(Consultant: Laboratory Environment, Analytical And Problem Solving Skills, MS Excel, Help Desk Support Cloud Based Client Man in Bismark, ND)
     
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