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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
MS Excel Customer Service Skills Business Requirements Technical Requirements Power
 
Requirement id 104447
Job title Consultant
Job location in Columbia, SC
Skills required Written And Verbal Communication Skills, Ability To Diagnose And Troubleshoot Computer And Network Problems, MS Excel, Customer Service Skills Business Require
Open Date 05-Mar-2020
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Consultant: Written And Verbal Communication Skills, Ability To Diagnose And Troubleshoot Computer And Network Problems, MS Excel, Customer Service Skills Business Require

Start Date :4/6/2020

Submission Deadline :3/12/2020

Client Info: Department of Administration

INTERVIEW PROCESS:
(phone, video or in-person, how many rounds of i/vs, etc)?

Initial round of phone interviews with in-person interview preferred before final selection

INTERVIEW AVAILABILITY:
How soon can you schedule an interview (date / times)?

INTERVIEWS WILL TAKE PLACE THE WEEK OF MARCH 16TH 2020.


Description :

THE DUO STATEWIDE DEPLOYMENT IS CURRENTLY SCHEDULED TO BE ROLLED OUT OVER THE NEXT 18 MONTHS. THE TARGET AUDIENCE IS ALL STATE OF SOUTH CAROLINA GOVERNMENT EMPLOYEES THAT UTILIZE THE STATE FINANCIAL SYSTEM DELIVERED BY SCEIS OR MANAGED SERVICES CUSTOMERS OF THE DIVISION OF TECHNOLOGY, THE SCEIS DEPLOYMENT IS APPROXIMATELY FIFTY-ONE THOUSAND USERS AND THE DIVISION OF TECHNOLOGY MANAGED SERVICES CUSTOMERS COME IN AT TWO THOUSAND FIVE HUNDRED USERS.

DAILY DUTIES / RESPONSIBILITIES:

• Prepares for and attends project status meetings
• Prepares enrollment status reports
• Prepares active directory for enrollments
• Prepares Duo tenant for enrollment
• Creates change requests needed for endpoint and VPN changes
• Works closely with the Agency Relationship management team ensuring upcoming agency waves are prepared including the agency has updated their employee email address and the agency has performed Duo connectivity tests.
• Monitors service now queue for tiger team tasks and works with technical teams to resolve issues
• Prepare endpoint impact list for users being deployed
• Assists endpoint support with the Duo MFA enrollment process
• Executes end user enforcement tasks in Active Directory and Duo
• Assists endpoint support with enforcement of Duo


REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

Provide technical support during the week of the rollout to address issues as identified and works with VIPs to guide them through the process
• Experience supporting the DUO workstation agent including offline access
• Experience with support Windows 10 and Office 365 Pro Plus
• Ability to troubleshoot complex issues
• Understanding of Networking Concepts and ability to troubleshoot issues
• Good Customer Service Skills
• Ability to communicate in writing and verbally effectively
• Excel
• PowerShell script execution
Provide pre-engagement support explaining impact and remains onsite to be an escalation point throughout the engagement
• Ability to gather requirements
• Translates any business requirements to technical and vice versa
• Ability to communicate technical details to executive level users both in writing and verbally
• Experience with coordinating changes and escalating issues quickly through an approved method

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• Windows active directory user and group management

REQUIRED EDUCATION/CERTIFICATIONS:

HIGH SCHOOL DIPLOMA OR 5 YEARS OF JOB EQUIVALENT EXPERIENCE OR ASSOCIATES DEGREE WITH 2 YEARS OF RELEVANT EXPERIENCE.

PREFERRED EDUCATION/CERTIFICATIONS:

EXPERIENCE WITH THE TECHNOLOGIES OR LIKE TECHNOLOGIES IS MORE IMPORTANT THAN CERTIFICATIONS
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 104447 while calling.
 
Other jobs in SC: Beaufort (1), Blythewod (2), Blythewood (3), Charleston (17), Columbia (37), Greenville (4), Hartsville (2), North Charleston (2), Overland Park (1), San Francisco (1), SENECA (4), South Carolina (1), Spartanburg (3), Unknown (2),
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(Consultant: Written And Verbal Communication Skills, Ability To Diagnose And Troubleshoot Computer And Network Problems, MS Excel, Customer Service Skills Business Require in Columbia, SC)
     
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