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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
- - TechLead
(Jobs in Tallahassee, FL)
 
Requirement id 156986
Job title Tech Lead
Job location in Tallahassee, FL
Skills required Customer Service, -, -,
Open Date 09-Feb-2026
Close Date
Job type Not specified
Duration 5 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Tech Lead: Customer Service, -, -,

Bid URL: https://service.ariba.com/Supplier.aw/ad/collabReqDetail?requestDocId=30000000000000001530115977&anp=Ariba&community=3

Note: Online Submission

Submission Deadline: 2/13/2026
Start Date: 3/2/2026
End Date: 6/30/26

Client: The Florida Department of Transportation

Description:

The Customer Support Technician will provide Tier I software support for systems used by the Office of Work Program and Budget (OWPB), working primarily within the Work Program & Budget Systems Support unit. This unit is responsible for technical and programming assistance, generating automated reports, and coordinating with the Office of Information Systems for system enhancements and maintenance. The position will assist in maintaining and modernizing legacy mainframe systems, converting mainframe reports into modern software solutions, and troubleshooting both mainframe and contemporary financial management systems under the guidance of senior technical staff.

While the primary focus is on the Work Program & Budget Systems Support unit, this role indirectly supports other OWPB offices by ensuring the reliability and functionality of software systems they depend on. These include offices responsible for budget development and monitoring, federal aid management, financial planning and resource allocation, strategic operations, production management, and work program development. By providing Tier I software support, the position contributes to the smooth operation of processes such as legislative budget requests, federal obligation planning, financial performance monitoring, and the development of the Five-Year Work Program.

Responsibilities include diagnosing and resolving basic software issues, escalating complex problems to senior technical staff, and maintaining accurate support data in tracking systems. The position will assist in debugging and troubleshooting mainframe environments, support data integration and report conversion tasks, and collaborate with development teams to align with technical direction and standard practices. Participation in quality improvement activities and learning best practices for system modernization are also essential elements of the role.

This entry-level position operates at a Tier I support level for low-to-medium complexity software issues, functioning under general supervision. It offers opportunities for learning and professional growth, particularly in the realms of mainframe and modern software systems used within OWPB


Associates or Bachelors Degree, or technical institute degree/certificate in Computer Science, Information
Systems, or other related field. Or equivalent work experience.
6 Experience
0 to 1 year of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 156986 while calling.
 
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Bid URL: https://service.ariba.com/Supplier.aw/ad/collabReqDetail?requestDocId=30000000000000000995454096&anp=Ariba&community=3

Note: FDOT is accepting ONE (1) candidate submission per vendor for this Vacant position.

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Contract Exhibit G - Resume Acknowledgement Form must be submitted
Note: Submission

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Doc172705 Job 2210 Customer Support Analyst B Inter -SP
Create date: 02-Aug-2021
Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=hhtao1.fd&awcharset=UTF-8

Exhibit G: Resume Self-Certification Form must be submitted.

Note: FDOT is accepting ONE (1) candidate submission per vendor for this Vacant position.

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(Tech Lead: Customer Service, -, -, in Tallahassee, FL)
     
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