MS Office Consultant (Jobs in Madison, WI)   Requirement id 151621 Job title Consultant Job location in Madison, WI Skills required Oral And Written Communication, MS Office, Ticketing Systems, Open Date 03-Feb-2025 Close Date Job type Contract Duration 4 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Oral And Written Communication, MS Office, Ticketing Systems, No of Submissions: 1 Start Date :2/24/2025 End Date :06/30/2025 Submission Deadline : 2/7/25 at 4:00PM CST. Client Info: DPI Note: * Interview Process: Interview via MS Teams link (video) * Duration of the Contract: Through 6/30/25 with the possibility of extension. * Onsite or Remote? Candidate must be a CURRENT WI resident. No relocation allowed. Preference will be given to candidates within 1-2 hours of Madison. This position is primarily remote, but in-person events, such as the first day, are required occasionally. Description: Position Summary The goal of this position is to increase support to Wisconsins schools/districts for state reporting tasks as well as provide training and presentations related to several data applications. This position performs direct WISEdata customer support services for schools and districts (LEAs) clients by responding to CRM cases (or “tickets”), email, and telephone requests for support. The position will document, track, and monitor support requests to ensure a timely resolution. In the course of their daily work, the position follows the Customer Service Framework, as well as standards and processes for effective customer service practices. This position will serve as the primary trainer for training sessions/videos, demonstrations, conferences, and workshops held by the Customer Services team or in conjunction with external stakeholders. Goals and Work Activities 60% Customer Service Help Desk Support 1. Serve as a customer service contact for schools and districts in Wisconsin. 2. Create, oversee and monitor requests, incidents and problem resolution using user support "ticketing" software. 3. Assist WISEdata product owner in identifying state reporting process improvements through business process analysis. 4. Monitor and support school/district reporting progress. a. Contact school districts when assistance may be needed. 5. Provide on-site or virtual training when appropriate. 6. Work with school districts on their data submissions to WISEdata. 7. Work with school districts to help them understand how to use WISEdata and WISEdash for data reviews. 8. Help to ensure that data issues and errors are being resolved. 9. Monitor the health of the data for districts using the WISEdata portal and WISEdash. 10. Review data quality reports leading up to the data snapshot. 35% Customer Service Training 1. Interact with internal and external customers. 2. Collaborate with Technical Writer to maintain customer support documentation and contribute to statewide documentation such as FAQs and service desk tools. 3. Create training videos and/or tutorials. 4. Attend virtual or in-person conferences and workshops to present on WISE topics. 5. Advise management on situations that may require additional client support or escalation. 6. Maintain up-to-date training materials and strive to improve customer understanding. 5% Professional Development and Other Tasks as Assigned 1. Keep abreast of updates to applications and procedures. 2. Participate in appropriate professional learning courses. 3. Participate in meetings and training, including those associated to vendor user groups. 4. Maintain awareness of operating procedures and environment of the team. 5. Other duties as assigned Knowledge, Skills, and Abilities: 1. Knowledge of methods for gathering and understanding customer needs. 2. Ability to maintain positive and courteous interactions with customers. 3. Ability to make thoughtful, expeditious decisions in complex situations. 4. Ability to interpret business logic and communicate technica   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 151621 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Oral And Written Communication job openings in Madison, WI Jobs List Business Analyst/Consultant IV - 141621 Create date: 07-Apr-2025 Start Date :5/5/2025 End Date :06/30/2025 Submission Deadline :4/9/2025 at 4:00 PM CST Client Info : DWD Note: * Interview Process: Teams with camera on. PLEASE NOTE: A Realtime Screenshot Photo of the candidate MUST be uploaded to candidates bid upon confirming the interview. Pl.... (This job is for - job Jobs in WI Madison Analyst - (in Madison, WI)) Project Manager-II - RFS 132294 Create date: 02-Jul-2024 Positions Requested: 1 Start date : 8/5/2024 End date : 06/30/2025 Submission deadline : Due to SCS 07/09/2024 by 8:00 A.M. CST Client info: Madison, WI -IT –DOC–DMS –BTM Wisconsin Department of Corrections (DOC) Note: * Interview Process: • In Person or Online via Teams .... (This job is for - job Jobs in WI Madison Manager - (in Madison, WI)) Certified Microsoft .NET Web Developer-IV - RFS 131738 Create date: 13-Jun-2024 * Maximum Submissions per Supplier : 2 Start date : 07/01/2024 End date : 06/30/2025 Note: * Submission deadline : 06/18/2024 by 8:00 A.M. CST * Candidates MUST be WI residents Interview Process: • Teams with camera on Duration of the Contract: • 06/30/2025, with po.... (This job is for - job Jobs in WI Madison Developer - (in Madison, WI)) Programmer-Analyst IV - 130710 Create date: 20-May-2024 * No of Portal Submissions: 1 Start date : 7/1/2024 End date : 06/30/2025 Submission deadline : 5/22/24 at 4pm CST. Note: POSTING IS FOR WISCONSIN BASED CANDIDATES ONLY (OR THOSE WILLING TO RELOCATE TO WISCONSIN WITHIN 30 DAYS OF THE START DATE). Candidates that are NOT located IN.... (This job is for - job Jobs in WI Madison Analyst - (in Madison, WI)) Help Desk III -126724 Create date: 31-Jan-2024 start date : 02/26/2024 End date : 06/30/2024 submission deadline :2/2/24 at 4:00PM CST. client info : DOT Note: * Interview Process: Virtual Interview with camera and audio on. 1 round * Duration: June 30, 2024 with possibility of extension. * Remote or On-site? Cand.... (This job is for - Help Desk Jobs in WI Madison Consultant - (in Madison, WI))    Oral And Written Communication job openings in other states Jobs List System Analyst 5-139966 Create date: 18-Feb-2025 No of Submissions : 2 Start date : 03/17/2025 End Date : 04/30/2026 Submission deadline : 2/21 at 10am EST. Client Info : eMichigan Note: * The State of Michigan is looking for: System Analyst 5 - Digital Accessibility * Interview Process: Virtual Interview via MS .... (This job is for - job Jobs in MI Lansing Analyst - (in Lansing, MI)) NCDOT - Project Manager- Expert (756129) Create date: 23-Jan-2025 Hybrid No of Submissions : 2 Start date : 01/27/2025 End Date : 01/26/2026 Submission deadline : 01/29/2025 Client Info : NCDOT Note: * Agency Interview Type: Webcam Interview Only * Senior Project Manager for multiple IT Projects within The DOT IT PMO. job Jobs in NC Raleigh Manager - (in Raleigh, NC)) DRC-Tester 2/ T2 (Replacement) (755406) Create date: 14-Jan-2025 No of Submissions : 3 Start date : 02/10/2025 End Date : 06/30/2025 Submission deadline : 01/14/2025 Client Info : DRC Note: * remote * Plans, constructs, and executes product tests, system tests, unit tests, load tests, volume tests, network tests as well as works with o.... (This job is for - job Jobs in OH Columbus Tester - (in Columbus, OH)) Physical Therapist - 63871 Create date: 10-Jan-2025 No of Submissions: 1 Start date : 2/10/2025 End date : 06/30/2026 Submission deadline : 1/24/2025 Client info: TN DDA (DIDD) Description: This person is expected to travel to multiple locations. These locations are listed at the bottom of this description. Physical Thera.... (This job is for - Jobs in TN Greeneville Consultant - (in Greeneville, TN)) DRC-Help Desk Analyst 2-Video Support/ HD2 (752403) Create date: 06-Dec-2024 No of Submissions: 2 Start date : 1/6/2025 End date : 06/30/2025 Submission deadline : 12/12/2024 Client info: DRC Note: * Job will be in person working in London, Ohio. equipment supplied Description: Job will be in person working in London, Ohio. .... (This job is for - job Jobs in OH LONDON Analyst - (in London, OH))    Oral And Written Communication job openings in WI Jobs List Desktop Support IV -139041 Create date: 21-Jan-2025 No of Submissions : 2 Start date : 03/10/2025 End Date : 06/30/2025 Submission deadline : 1/30/2025 at 4:00PM CST. Client Info : DCF Note: * NOTICE - Candidates that are submitted to this posting and do not meet the required qualifications, restrictions, or requirements will NOT.... (This job is for - job Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) Desktop Support I - 107419 - SP Create date: 03-Aug-2022 start date:8/29/2022 End date:06/30/2023 submission deadline:8/10/2022 4:00:00 PM client info : UWSP Note: * Interview Process: Interviews will be done via zoom with camera on. One round of interview. * Duration: June 30th 2023. * Remote or On-site? Local candidates or will.... (This job is for - job Jobs in WI StevensPoint Consultant - (in Stevens Point, WI)) Desktop Support I - 106658 - SP Create date: 08-Jul-2022 Start date : 08/01/2022 End Date : 06/30/2023 Submission deadline : 7/15/2022 at 4:00PM CST Client Info : Note : * Interview Process: Interviews will be done via zoom with camera on. One round of interview. * Duration: June 30th 2023. * Remote or On-site? Local candidates or wi.... (This job is for - job Jobs in WI StevensPoint Consultant - (in Stevens Point, WI)) Business Analyst Consultant 3 - WISCJP00017832 Create date: 25-Aug-2020 Start Date :09/14/2020 End Date :12/31/2020 Submission Deadline :Due to SCS 09/01/2020 by 8:00am CT Client Info : MILWCNTY-IMSD Note : * Comments: Phone, Web Based, and/or In-Person interviews acceptable for all interview phases Description : Position is e.... (This job is for - job Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) (Consultant: Oral And Written Communication, MS Office, Ticketing Systems, in Madison, WI)

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