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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
MS Office Team Work Communication Skills Analyst
(Jobs in Atlanta, GA)
 
Requirement id 68793
Job title Analyst
Job location in Atlanta, GA
Skills required MS Office, Microsoft Access Relational Structures, Presentation Skills, Team Work Communication Skills
Open Date 03-Apr-2018
Close Date
Job type Contract
Duration 11 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Analyst: MS Office, Microsoft Access Relational Structures, Presentation Skills, Team Work Communication Skills

Start Date :05/07/2018
End Date :06/30/2019
Submission Deadline :04/27/2018
Client Info :GaDHS
Description :

The Department of Human Services (DHS), Office of Information Technology is seeking qualified candidates for the position of Integrated Eligibility System (IES) Helpdesk Analyst-Customer Application Support. There will be (32 positions filled from this announcement.

The Contractor IES Help Desk Analyst-CAS will be working as part of the IES Help Desk providing support to Constituents statewide. These positions are required in order to ensure that the current help desk team will continue to operate at the highest level of efficiency once IES is implemented.

The successful candidate will be responsible to provide technological and helpdesk support for users of the Integrated Eligibility System application which is used to determine applicant eligibility for Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Medicaid, WIC, Energy Assistance and Childcare Assistance. The IES Help Desk Analyst will research and document system problems and procedures, provide problem resolution to user/customers, develop and write user updates for the systems.

Qualifications

Bachelors degree in a related field or Associate degree in a related field and two years of related experience or Two years at the lower level or equivalent

Preferred Qualifications

Experience working in help desk and/or customer service environment
Bilingual English/Spanish preferred
Superior ability in oral, written and interpersonal communications
Experience working in a team environment and superior ability to commit to a team effort
Strong analytical skills. Experience in analyzing and identifying problems and ensuring their correction.
Must be self-motivated and able to work independently within a team environment.
Experience with User Acceptance Testing
Experience with MS Office
Knowledge of call center telephony and technology
Knowledge of customer service principles and practices
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 68793 while calling.
 
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Job Summary:
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Description :

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(Analyst: MS Office, Microsoft Access Relational Structures, Presentation Skills, Team Work Communication Skills in Atlanta, GA)
     
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