MS Office Operating Systems Help Desk Technician Installation Computer Technician A   Requirement id 113088 Job title Analyst Job location in Atlanta, GA Skills required MS Office, Windows 7, Active Directory, Operating Systems Help Desk Technician I Open Date 18-Jan-2021 Close Date Job type Contract Duration 5 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: MS Office, Windows 7, Active Directory, Operating Systems Help Desk Technician I Start Date :02/01/2021 End Date :06/30/2021 Submission Deadline :01/22/2021 Client Info : GDOL Note : * Agency Interview Type : Web Cam Interview Only Description : Under supervision, assist customer with tier one issues or forward to second tier support for issues beyond subject matter expertise. Work and communicate with state employees, internal customers, and/or external customers to provide information and services targeted to meet customer expectations. General Description Provide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone and via Skype. Provide assistance concerning the use of computer hardware and software, mobile devices including printing, installation, word processing, electronic mail, and operating systems. Coordinate and work with third party support vendors in providing assistance to computer users for a variety of technical issues including networking, end user computer hardware, communications, and applications. Create incident tickets and change request tickets within a ticket management tool, monitor ticket queues and escalation of tickets beyond SLAs. Job Responsibilities • Oversee the daily performance of computer systems and applications. • Answer user inquiries regarding computer software or hardware operation to resolve problems. • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLAs until resolved. • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. • Refer major hardware or software problems or defective products to third party support vendors for service. • Develop training materials and procedures, or train users in the proper use of hardware or software. • Confer with staff, users, and management to establish requirements for new systems or modifications. Preferred Qualifications • 3+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory. • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 113088 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), MS Office job openings in Atlanta, GA Jobs List DCA Human Capital Management Training Coordinator (751258) Create date: 12-Nov-2024 Hybrid No of Submissions : 2 start date : 12/16/2024 End date : 12/31/2025 submission deadline : 11/19/2024 client info : DOAS Note: * Agency Interview Type: Either Web Cam or In Person Description : GE.... (This job is for - MS Office Jobs in GA Atlanta Consultant - (in Atlanta, GA)) GDOT IT Business Analyst 2 - Project Initiation (743110) Create date: 26-Jul-2024 Hybrid Max Submittals by Vendor : 2 Start date : 08/26/2024 End Date : 06/30/2025 Submission deadline : 08/09/2024 Client Info : GDOT - IT App Description : ------------------------------------------------------ Job Summary: The Georgia Dept. of Transportation (GDOT) .... (This job is for - MS Office Jobs in GA Atlanta Analyst - (in Atlanta, GA)) GA DHS - SHINES Help Desk Support Analyst (721429) Create date: 26-Sep-2023 Remote start date :10/30/2023 End date :06/30/2024 submission deadline :09/29/2023 client info :DHS Description : Qualifications and Education Requirements • Bachelors degree in related field AND Five (5) years of experience in In.... 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(This job is for - MS Office Jobs in GA Atlanta Analyst - (in Atlanta, GA))    MS Office job openings in other states Jobs List DOC - Electronic Health Records(760757) Create date: 27-Mar-2025 Job Title: DOC - Electronic Health Records/Health IT Account System Admin (760757) Hybrid Start date : 04/14/2025 End Date : 03/16/2026 Submission deadline : 4/1/2025 Client Info : DOC Note: * Agency Interview Type: In Person Only * Interview is IN PERSON only. .... (This job is for - MS Office Jobs in VA Richmond Consultant - (in Richmond, VA)) Help Desk III - 139500 Create date: 03-Feb-2025 No of Submissions: 1 Start Date :2/24/2025 End Date :06/30/2025 Submission Deadline : 2/7/25 at 4:00PM CST. Client Info: DPI Note: * Interview Process: Interview via MS Teams link (video) * Duration of the Contract: Through 6/30/25 with the possibility of ex.... (This job is for - MS Office Jobs in WI Madison Consultant - (in Madison, WI)) VDOT Technical Support 2 ONSITE Salem, VA (755729) Create date: 21-Jan-2025 No of Submissions : 1 Start date : 01/27/2025 End Date : 06/30/2025 Submission deadline : 1/24/2025 Client Info : VDOT Note: * Agency Interview Type : In Person Only * Onsite Description : *candidates local to the Roanoke/Salem, VA area required SharePoint MS Office Jobs in VA Salem Consultant - (in Salem, VA)) Certified Project Manager III - 139101 Create date: 17-Jan-2025 No of Submissions : 2 Start date : 03/10/2025 End Date : 06/30/2025 Submission deadline : 1/27/2025 4:00:00 PM Client Info : DCF Note: * NTERVIEW NOTES: PLEASE NOTE: A real-time screenshot photo of the candidate MUST be uploaded to candidates bid upon confirming the interview. .... (This job is for - MS Office Jobs in WI Madison Manager - (in Madison, WI)) CLIENT TECHNOLOGIES TECHNICIAN-CONSULTANT-11404-1 Create date: 04-Oct-2024 Candidate Submission Limit Per Supplier : 2 Start date : 10/15/2024 Submission deadline : 10/11/2024 Client Info : Department of Corrections Note : Q) INTERVIEW PROCESS (WHO WILL CONDUCT I/V, PHONE OR IN-PERSON, HOW MANY ROUNDS OF I/VS)? A) The Branch Chief of Network and Infrastruc.... (This job is for - MS Office Jobs in SC COLUMBIA Consultant - (in Columbia, SC))    MS Office job openings in GA Jobs List GA DDS - Level 1 IT Help Desk Analyst - (730829) Create date: 15-Mar-2024 Onsite start date :04/15/2024 End date :06/30/2024 submission deadline : 03/20/2024 client info :DDS - IT Description : LOCAL CANDIDATES This position is located at DDS Headquarters in Conyers, Georgia. Call Center envir.... (This job is for - MS Office Jobs in GA Conyers Analyst - (in Conyers, GA)) GA DOR - ITS Training And Development Specialist 2 (601308) Create date: 28-Nov-2022 start date : 12/19/2022 End date : 06/30/2023 submission deadline : 12/05/2022 client info : DOR - Taxpayer Note : * Hybrid * Either Web Cam or In Person Description : ------------------------------------------- MS Office Jobs in GA NEAtlanta Specialist - (in NE Atlanta, GA)) GA DDS Help Desk Analyst 1 (695756) Create date: 26-Oct-2022 Start date :11/07/2022 End Date :06/30/2023 Submission deadline :10/24/2022 Client Info :DDS Description : Must be Local to Metro Atlanta On-Site required This position is located at DDS Headquarters in Conyers, Georgia. Provides technical assistance to both internal .... (This job is for - MS Office outlook Jobs in GA Conyers Analyst - (in Conyers, GA)) GDOT IT Business Analyst 2 - Project Initiation (693609) Create date: 26-Sep-2022 Start date :10/24/2022 End Date :06/30/2023 Submission deadline :10/07/2022 Client Info : GDOT - IT App Description : The Georgia Dept. of Transportation (GDOT) seeks a Business Analyst (BA) who will primarily assigned to analyzing IT project initiation requests and compiling documentation to f.... (This job is for - MS OfficeVisio Jobs in GA Georgia Analyst - (in Georgia, GA)) GA DHS-Child Welfare Modernization Help Desk Analyst(692685) Create date: 08-Sep-2022 Start date :09/26/2022 End Date :06/30/2023 Submission deadline :09/19/2022 Client Info :DHS Description : The Child Welfare Modernization Help Desk Analysts role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, docum.... (This job is for - Help Desk MS Office Jobs in GA Georgia Analyst - (in Georgia, GA)) (Analyst: MS Office, Windows 7, Active Directory, Operating Systems Help Desk Technician I in Atlanta, GA)

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