MS Office SLAs Bilingual English And Spanish Analyst (Jobs in Conyers, GA)   Requirement id 141267 Job title Analyst Job location in Conyers, GA Skills required Computer Application Engineer, Helpdesk Technician, MS Office, SLAs Bilingual English And Spanish Open Date 31-May-2023 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Computer Application Engineer, Helpdesk Technician, MS Office, SLAs Bilingual English And Spanish start date : 06/19/2023 End date : 06/28/2024 submission deadline : 06/06/2023 client info : DDS - IT Note : * Hybrid Description : Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service. Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management. External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile drivers licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket. Job Responsibilities • Oversee the daily performance of computer systems and applications. • Answer user inquiries regarding computer software or hardware operation to resolve problems. • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved. • Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Minimum Qualifications: • High School diploma or GED • Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment. Preferred Qualifications • 1+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college • Knowledge of Apple iOS This position is located at DDS Headquarters in Conyers, Georgia.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 141267 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Computer Application Engineer job openings in Conyers, GA Jobs List GA DDS IT Help Desk Analyst (809654) Create date: 14-Aug-2026 Start date : 08/31/2026 End Date: 06/30/2027 Submission deadline : 08/19/2026 Client Info :DDS Note: LOCAL CANDIDATES *This position is located at DDS Headquarters in Conyers, Georgia* *MUST have Call Center exp* Description: Position Summary The IT Help De.... 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(This job is for - job Jobs in GA Savannah Analyst - (in Savannah, GA)) GA GDOL - Help Desk Analyst 2 (688508) Create date: 22-Jul-2022 Start date :08/08/2022 End Date :06/30/2023 Submission deadline :07/27/2022 Client Info :GDOL Description : Local Candidate only On-site Required General Description Provide technical assistance to computer users. Answer questions and resolve computer problems .... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA)) GA DBHDD IT Support Specialist 1 (677480) Create date: 07-Mar-2022 Start Date :03/28/2022 End Date :06/30/2022 Submission Deadline: :03/11/2022 Client Info: DBHDD OITSD Note : * Agency Interview Type: Web Cam Interview Only Description: * MUST BE LOCAL TO METRO ATLANTA AREA* The Georgia Department .... (This job is for - job Jobs in GA Atlanta Specialist - (in Atlanta, GA)) GA GDOL - Help Desk Analyst 2 (658841) Create date: 03-Aug-2021 Start Date :08/23/2021 End Date :06/30/2022 Submission Deadline :08/06/2021 Client Info : GDOL Note : * Agency Interview Type: Web Cam Interview Only Description : Local Candidate only On-site Required General Description .... (This job is for - Helpdesk outlook Jobs in GA Atlanta Analyst - (in Atlanta, GA)) (Analyst: Computer Application Engineer, Helpdesk Technician, MS Office, SLAs Bilingual English And Spanish in Conyers, GA)

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