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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
MS Office IT Knowledge VPN Process And Troubleshooting Consultant
(Jobs in Des M
 
Requirement id 45769
Job title Consultant
Job location in Des Moines, IA
Skills required MS Office, Ms Windows 7, Service Desk Call Center Application, IT Knowledge VPN Process And Troubleshoo
Open Date 14-May-2015
Close Date
Job type Not specified
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type Face to Face interview
Apply
   Email Recruiter: coolsoft
Job Description Consultant: MS Office, Ms Windows 7, Service Desk Call Center Application, IT Knowledge VPN Process And Troubleshoo

Description:

This role is focused on level 1 help desk phone support, primarily with system access issues and password support. Must be able to operate in a call center environment around ringing phones and other support team members.The ideal candidate must have excellent customer service and communications skills.
Candidate must be able to:
- handle difficult situations with clients and turn them into a win for the service desk team
- initiate trouble tickets from a service desk system
- answer how-to questions and resolve issues related to system access and password creation/reset
- maintain a positive outlook, be professional, and provide excellent customer service

Required Skills:

* Ability to talk with business users who have limited IT knowledge about their issues
* Knowledge of remote VPN process and troubleshooting
* Ability to work with, and understand all Microsoft Office applications to assist callers
* Experience supporting of Microsoft Windows 7
* Ability to enter tickets into a service desk call center application
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 45769 while calling.
 
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(Consultant: MS Office, Ms Windows 7, Service Desk Call Center Application, IT Knowledge VPN Process And Troubleshoo in Des Moines, IA)
     
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