MS Office Network Printer Troubleshooting IOS Prior Technology Implementations Cons   Requirement id 134140 Job title Consultant Job location in Madison, WI Skills required Customer Service, Windows 10, MS Office, Network Printer Troubleshooting IOS Prio Open Date 27-May-2022 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Customer Service, Windows 10, MS Office, Network Printer Troubleshooting IOS Prio Start date : 07/01/2022 End Date : 06/30/2023 Submission deadline : 06/02/22 4:00PM CST Client Info :DOC Note : * Interview Process: NA * Duration: 6/30/23 with possible extension * Onsite or Remote? Position is currently 100% remote subject to change Description : Working under the close supervision of the Help Desk Supervisor; Bureau of Technology Management (BTM), performs Level One troubleshooting and support for all BTM provided hardware and software solutions. The IS Technical Services – Professional shall comply with the Departments administrative rules and the agencys policies and procedures including those related to the Departments overall Reentry philosophy of using evidence-based strategies, practices and programs which target an offenders individual criminogenic needs and risk level. % Time Goals and Worker Activities 80% 334636 A. Provide technical assistance to all customers seeking assistance for hardware, software, application, printing, Network, and Operating System issues. A1. Respond to incoming customer requests for service promptly, courteously, and in a professional manner. Record customer information following established guidelines; verify information and enter detailed key troubleshooting information into the Incident Management System. A2. Reply to customers with established incidents in a timely manner following established standard operating procedures or directives. Update assigned incidents with all changes as they occur. A3. Conduct an assessment of the incident based on the customers description; identify the priority and escalate the incident to the appropriate assignment group when unable to resolve the incident on first contact. Follow established escalation procedures. A4. Provide prompt customer support and response for all requests. Methods of request include incoming telephone calls, e-mail, Web submitted incidents, and voice messages. A5. Perform diagnostics and trouble shooting for supported DOC hardware. A6. Monitor requests for software installations and fulfill those requests in a timely manner. A7. Consult with Help Desk Team Leads and Supervisor as necessary for guidance and support   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 134140 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Customer Service job openings in Madison, WI Jobs List Help Desk II - 163956 Create date: 30-Jul-2026 Start date :8/24/2026 End Date :06/30/2027 Submission deadline :8/6/2026 at 4:00 PM CST. Client Info : DWD Note: * Interview Process: Teams with camera on. PLEASE NOTE: A real-time screenshot photo of the candidate MUST be uploaded to candidates bid in order to accept an interview request. Pleas.... (This job is for - Help Desk Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support IV - 159643 - Rebid Create date: 05-Jun-2026 Start date :7/6/2026 End Date :06/30/2027 Submission deadline : 6/12/2026 at 4:00 PM CST. Client Info : DOC Note: * Interview Process: In-person interview required. * On-site or Remote? Candidate MUST be a WI resident. No relocation is allowed. 100% On-site. This is an in-person job wit.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk III - 157094 Create date: 01-Apr-2026 Start date :5/4/2026 End Date :06/30/2026 Submission deadline :4/8/26 at 4:00 PM CST. Client Info : DPI Note: * Interview Process: in person interviews in downtown Madison * Remote or on-site? Candidate MUST be a CURRENT WI resident. No relocation allowed. Up to 90% remote with some in.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) Sr Internal Business Systems Analyst - 155656 Create date: 23-Feb-2026 Start date :4/6/2026 End Date :06/30/2026 Submission deadline :3/2/26 at 4:00 PM CST. Client Info : ETF Note: * Interview Process: via MS Teams, there might be two rounds of interviews. * Onsite or Remote? Candidates must be CURRENT WI residents. No relocation allowed. This position .... (This job is for - job Jobs in WI Madison Analyst - (in Madison, WI)) DWD ITSC Help Desk II - 149943 Create date: 15-Oct-2025 Start date : 11/10/2025 End Date : 06/30/2026 Submission deadline : 10/22/2025 4:00:00 PM Client Info : DWD Note: * Interview Process: Teams with camera on. * PLEASE NOTE: A real-time screenshot photo of the candidate MUST be uploaded to candidates bid in order to accept an .... (This job is for - Help Desk Jobs in WI Madison Consultant - (in Madison, WI))    Customer Service job openings in other states Jobs List TSDS Product Support Analyst - 70127085 Create date: 11-Sep-2026 Start date :10/15/2026 End Date :08/31/2027 Submission deadline :09/18/2026 @ 5:00 PM (CT). Client Info : Texas Education Agency Note: * The primary work location(s) will be at 100% Remote, Work Location With-in the United States. * The working position is Telework. * Note: O.... (This job is for - job Jobs in TX Austin Analyst - (in Austin, TX)) FDOT Job 2210 Customer Support Analyst Create date: 09-Sep-2026 Start Date: 10/1/2026 End Date: 6/30/2027 Submission Deadline: 9/14/2026 Client info: Florida Department of Transportation. Note: *Face to Face Interviews: At the hiring managers discretion, interviews may be conducted via Microsoft Teams or in person. *Flexibility to work hours between 7:00 .... (This job is for - CommunicationQuality Assurance Jobs in FL Tallahassee Analyst - (in Tallahassee, FL)) DCY - Help Desk Analyst 1/ HDA1 (808942) Create date: 10-Aug-2026 Start date :8/24/2026 End Date :06/30/2027 Submission deadline :08/12/2026 Client Info :DCY Note: * Position: Remote * Interviews via Teams Description: The Help Desk Analyst provides Tier 1 technical assistance and program support for statewide child-serving system.... (This job is for - job Jobs in OH Columbus Analyst - (in Columbus, OH)) Technical Support Analyst 4 - (806925) Create date: 15-Jul-2026 Start date : 7/27/2026 End Date : 06/30/2027 Submission deadline:07/21/2026 - By 4 pm EST Client Info : VDACS Note: *IN PERSON IVs only! No Exceptions *ON SITE REQMT: 5 workdays onsite, Monday - Friday *Agency Interview Type : In Person Only *Work Arrangement :Onsite <.... (This job is for - Help Desk Jobs in VA Richmond Analyst - (in Richmond, VA)) NCDOT - PowerBI Dashboard Developer (804107) Create date: 15-Jun-2026 Start date :07/1/2026 End Date :06/30/2027 Submission deadline :06/19/2026 Client Info :NCDOT Note: *Agency Interview Type:Either Webcam Interview or In Person *Work Arrangement: Hybrid The candidate will need to come on-site on the first day to collect equipment. All candidates mus.... (This job is for - job Jobs in NC Raleigh Developer - (in Raleigh, NC))    Customer Service job openings in WI Jobs List Desktop Support I - 157502 Create date: 13-Apr-2026 Start date :5/4/2026 End Date :12/31/2026 Submission deadline :4/20/2026 at 4 pm CT. Client Info : Milwaukee County Note: * Interview Process: Microsoft Teams * Onsite or Remote? Candidates must be CURRENT WI residents. No relocation is allowed. Role is 100% onsite. Descrip.... (This job is for - Microsoft Active Directory Jobs in WI Wauwatosa Consultant - (in Wauwatosa, WI)) Desktop Support I - 154860 Create date: 02-Feb-2026 Start date :3/2/2026 End Date :12/31/2026 Submission deadline:2/9/2026 at 4 pm CST Client Info : Milwaukee County Note: * Interview Process: Microsoft Teams. * Onsite or Remote? Candidate MUST be a WI resident. No Relocation Allowed. Role is 100% On-Site. Description: <.... (This job is for - SCCM Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) Desktop Support-I-RFS 132610 Create date: 11-Jul-2024 No of Submissions : 2 start date :08/12/2024 End date :12/31/2024 submission deadline : 07/17/2024 by 8:00 A.M. CST client info : Milwaukee, WI - IT - Milwaukee County- MILWCNTY-IMSD Note: * Interview Process: • Microsoft Teams * Duration: • Until 12/31/2024 .... (This job is for - Microsoft Active Directory SCCM Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) Desktop Support I - 128435 Create date: 28-Mar-2024 Start date : 04/29/2024 End date : 12/31/2024 Submission deadline : 4/3 @ 4 pm CST Client info : Milwaukee County Note : * Interview Process: Microsoft Teams * Duration: Until 12/31/24 * Onsite or Remote? Local candidates or willing to relocate at the candidates exp.... (This job is for - Microsoft Active Directory Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) Help Desk II - 111343 - SP Create date: 10-Nov-2022 start date:12/4/2022 End date:2 Months from projected start date submission deadline:11/17/2022 4:00:00 PM client info : City of Wauwatosa Note: * Interview Process: Panel interviews will be conducted on-site or via Zoom if necessary. * Duration of Contract: 2 months with potential for.... (This job is for - Help Desk Jobs in WI Wauwatosa Consultant - (in Wauwatosa, WI)) (Consultant: Customer Service, Windows 10, MS Office, Network Printer Troubleshooting IOS Prio in Madison, WI)

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