Maintainence Implementation Analyst (Jobs in Austin, TX)   Requirement id 112179 Job title Analyst Job location in Austin, TX Skills required Helix Product Experience, IT Service Management, Maintainence, Implementation Open Date 08-Dec-2020 Close Date Job type Not specified Duration 5 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Helix Product Experience, IT Service Management, Maintainence, Implementation Note: RTR form must be submitted. Note: Total estimated hours per Candidate shall not exceed 660 hours. Submission Deadline: 12/15/2020 5:00 PM CT Start Date: 12/28/2020 End Date: 6/1/2021 Client: Texas Health and Human Services Commission (HHSC) Description: Texas Health and Human Services Commission requires the services of 1 Product Support Analyst 2, hereafter referred to as Candidate(s), who meets the general qualifications of Product Support Analyst 2, Technical Services, Help Desk and Operations and the specifications outlined in this document for the Texas Health and Human Services Commission. All work products resulting from the project shall be considered "works made for hire" and are the property of the Texas Health and Human Services Commission and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law. Texas Health and Human Services Commission will pay no fees for interviews or discussions, which occur during the process of selecting a Candidate(s). The BMC Helix Digital Workplace Product Support Analyst II is an Information Technology (IT) position and will require the planning, coordination, requirements gathering, business analysis, specifications development, and system implementation of moderate to complex business solutions. Focusing on top call drivers, the BMC Helix Digital Workplace Product Support Analyst II will coordinate and collaborate with various HHS groups to gather requirements, complete specifications development, and then plan, monitor, and report project status for the development, testing, and implementation of new IT Service Requests. The BMC Helix Digital Workplace Product Support Analyst II will plan, coordinate and collaborate with various HHS groups to draft, test, and promote to production new IT Self Service How To Knowledge Base articles for non-IT Customers. The BMC Helix Digital Workplace Product Support Analyst II will plan, coordinate and collaborate with various HHS groups to gather requirements, complete specifications development, and then plan, monitor and report project status of future moderate to complex BMC Helix Digital Workplace Enhancement projects. Troubleshoot product and service concerns; communicate ongoing problems and fixes internally and with customers; report on product and service problems; guide customers on product features, product selection and configuration and implementation; other duties as assigned. 4 or more years of experience in the development and implementation of Service Requests and Knowledge Base Articles within an IT Service Management tool. Familiar with standard concepts, practices, and procedures within a IT Service management tools. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 112179 while calling.   Other jobs in TX: Austin (21), Dallas (32), Fort Worth (30), Ft Worth (1), Grand Prairie (1), Houston (12), Hunstville (2), Huntsville (1), Irving (3), Plano (4), San Antonio (9), Woodlands (1),         (Analyst: Helix Product Experience, IT Service Management, Maintainence, Implementation in Austin, TX)

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