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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Management CIS Implementation Manager
(Jobs in Richmond, VA)
Requirement id
142577
Job title
Manager
Job location
in Richmond, VA
Skills required
Management, CRM Data Replication To Microsoft SQL Server, CIS, Implementation
Open Date
01-Aug-2023
Close Date
Job type
Contract
Duration
5 Months
Compensation
DOE
Status requirement
---
Job interview type
---
Apply
Email Recruiter:
coolsoft
Job Description
Manager: Management, CRM Data Replication To Microsoft SQL Server, CIS, Implementation
Hybrid
Start date :08/28/2023
End Date :12/31/2023
Submission deadline :8/4/2023
Client Info :City of Richmond
Description :
------------------------------------------------------
Scope of Work The Program Manager (PM) will be responsible for establishing the Program Management Office (PMO), and the oversight, coordination, and completion of department projects/programs. Sets deadlines, assigns responsibilities, monitors, and summarizes progress, identify and track issues and risks of project/program. Prepares reports for executive leadership regarding status of project/program.
Essential Duties
• Develop and implement an Enterprise Project Management Framework Work to establish a Program Management Office (PMO)
• Manage integrated projects and programs to replace the CIS and ancillary systems
• Lead diverse teams across multiple domains and geographies to deliver integrated solutions
• Ensure the work of the PMO adds value and meet the goals set by the executive leadership team (ELT)
• Maintain an excellent rapport with staff across all levels
• Drive, manage, monitor, and report timely delivery of program results
• Ensure and facilitate the highest standard of customer service and satisfaction
• Develop program processes and recommend improvements for greater accountability, responsiveness, and efficiency
• Identify and escalate program issues in a timely manner to the appropriate level of management
• Perform other duties as needed
Qualifications
• 10+ years relevant program management experience in consulting or similar work in operations preferably in utilities and government
• Extensive experience in Program Manager role for large scale CRM, CIS implementation project(s)
• Excellent written and verbal communication skills • Advanced aptitude computer proficiency
• Advanced proficiency in Microsoft Office Suite, specifically PowerPoint, and Power BI, Project Management
• Knowledge / experience in CIS/CRM/Field Services, and Customer Service systems and operations
• Experience using / implementing Robotic Process Automation (RPA) /BOT
• High degree in professionalism and confidentiality in all aspects of the position
Call
502-379-4456 Ext 100
for more details. Please provide Requirement id: 142577 while calling.
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