Medicaid Best Practices Enterprise IT System CMS Microsoft Project Relationship Man   Requirement id 119506 Job title Manager Job location in Raleigh, NC Skills required Service Desk, Customer Service, Medicaid, Best Practices Enterprise IT System CMS Open Date 30-Sep-2021 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Manager: Service Desk, Customer Service, Medicaid, Best Practices Enterprise IT System CMS Start Date :10/04/2021 End Date :10/03/2022 Submission Deadline :10/06/2021 Client Info : NCDHHS-PMO Note : * Agency Interview Type: Either Webcam Interview or In Person Description : The Integration Project Manager (IPM) will be responsible for ensuring that the impact of new or upgraded IT systems is effectively managed to support the delivery of desired business and technology outcomes. The ideal candidate would have knowledge or experience managing projects for deploying customer support methodologies. Excellent communications skills required. The candidate must be well organized and exhibit excellent follow-up and follow-through skills. The role will work with the business change and process improvement teams to support and guide them through the required steps. The IPM will engage in the oversight of system integration efforts and monitor associated impacts to ensure desired outcomes are achieved. This resource may interface with Division Leadership and DHHS Subject Matter Experts (SME) as required to complete the work. Interface with business stakeholders will occur daily. This role is focused on managing and monitoring integration of efforts and compliance by vendors. In depth understanding of IT Service Management (ITSM) and ITIL principles is key aspect. ITSM knowledge as it relates to IT Operations including customer support, user provisioning, incident, change, and release management and internal customer training in a multi-vendor matrixed resource environment is paramount. The IPM will articulate the way changes affect the users on a day-to-day basis and ensure that thorough testing of systems and scenarios occurs by all vendors. Primarily responsible for the quality and compliance of ITIL processes which includes ensuring enforcement of customer service and process, as defined by standard operating procedures, to ensure a high level of customer satisfaction. Responsible for ensuring ad-hoc analysis and report development to fulfill high profile requests regarding performance of services ensuring daily metrics are met. Demonstrate effective conflict resolution and negotiation skills. This role will also support the federal certification exercise and associated planning processes. This position is 100% remote   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 119506 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), Service Desk job openings in Raleigh, NC Jobs List NCDIT - Service Support Analyst- Senior (692872) Create date: 03-Oct-2022 Start date :09/15/2022 End Date :06/30/2023 Submission deadline :09/30/2022 Client Info :NCDIT Description : **This is a remote position. The DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents and service requests. Service Desk Technician IIs p.... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC)) NCDIT - Service Support Analyst- Senior (675252) Create date: 04-Feb-2022 Start Date :01/31/2022 End Date :06/30/2022 Submission Deadline :02/7/2022 Client Info : NCDIT Note : * Agency Interview Type: Webcam Interview Only Description : *****The candidate will be allowed to work remotely until all staff return to site. A.... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC)) NCDES - Service Support Analyst- Mid Level (668203) Create date: 22-Nov-2021 Start Date :11/23/2021 End Date :11/22/2022 Submison Deadline :11/30/2021 Client Info: NCDES Note : * Agency Interview Type:Either Webcam Interview or In Person Description : ** These positions will be onsite for the duration of the engagement. Email Jobs in NC Raleigh Analyst - (in Raleigh, NC)) NCDIT - Service Support Analyst- Mid Level - 617104 Create date: 17-Jan-2020 Start Date : 1/27/2020 End Date : 01/26/2021 Submission Deadline : 1/22/2020 Client Info : NCDIT Description : Primary Purpose of the Organizational Unit: DIT is responsible for providing IT support to governmental and educational entities in the state and citizens,.... (This job is for - Troubleshooting Jobs in NC Raleigh Consultant - (in Raleigh, NC)) NCDIT - Service Support Analyst- Junior (596073) Create date: 17-Jun-2019 Start Date :07/01/2019 End Date :12/31/2019 Submission Deadline :06/19/2019 Client Info : NCDIT Description : Requires excellent customer service skills along with the ability to apply technical knowledge to independently work on routine and complex tasks. Excellent computer.... (This job is for - LAN WAN Jobs in NC Raleigh Analyst - (in Raleigh, NC))    Service Desk job openings in other states Jobs List DOT - Help Desk Analyst 1/HDA1 (808180) Create date: 12-Aug-2026 Start date :9/21/2026 End Date :07/30/2027 Submission deadline :08/17/2026 Client Info : DOT Note: * 100% On-site, face to face interviews only, Local Candidates only (local to Ohio) Description: HDA1 to help IT Automate and implement new technology to assist with keeping the .... (This job is for - Troubleshooting Jobs in OH Colombus Analyst - (in Colombus, OH)) DCA IT Service Desk Technician (807831) Create date: 23-Jul-2026 Start Date : 8/24/2026 End Date : 06/30/2027 Submission Deadline : 7/28/2026 Client Info : DCA Note: *Agency Interview Type : Either Web Cam or In Person *Work Arrangement : Hybrid *LOCAL CANDIDATES ONLY - Selected candidates will be expected to work onsite when required. Help Desk Jobs in GA Atlanta Consultant - (in Atlanta, GA)) Help Desk III - 160283 -Rebid Create date: 19-Jun-2026 Start Date : 07/01/2026 End Date : 06/30/2027 Deadline : 6/23/2026 4:00:00 PM Client Info : DOT Note : *Interview Process: via Microsoft Teams *Remote or Onsite: Candidates must be CURRENT WI residents. *No relocation allowed. *Required to be onsite 2 d.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) 2210 Customer Support Analyst B. Intermediate (RFQ) - SP Create date: 27-Apr-2026 Bid URL: https://s3.ariba.com/Buyer/Main/aw?awh=r&awssk=xzn_aFNQI4vVF1xL&realm=myfloridamarketplaceFLAIR&passwordadapter=AribaSupplierNetworkUser&dard=1 Note: Online Submission Submission Deadline: 5/7/2026 5PM EST Start Date: 5/11/2026 End Date:6/30/2026 with possible renewal, based on excellence in work provi.... (This job is for - Troubleshooting Jobs in FL Tallahassee Analyst - (in Tallahassee, FL)) Desktop Support III - 157286 Create date: 06-Apr-2026 Start date : 05/04/2026 End Date : 06/30/2026 Submission deadline : 4/8/2026 at 4:00 PM CST. Client Info : DOT Note: * Interview Process: Video conference via Teams * Remote or Onsite? Candidates must be CURRENT WI residents. No relocation allowed. * This role will be hybr.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI))    Service Desk job openings in NC Jobs List Business Solutions Analyst Create date: 27-May-2021 Description: Conducts various types of research and analysis to support the business operations to an internal business segment, division, group or line of business. Assists management to resolve business issues in an effective and productive manner. Designs, documents and re-engineers business processes and publishes business metrics re.... (This job is for - job Jobs in NC Durham Analyst - (in Durham, NC)) (Manager: Service Desk, Customer Service, Medicaid, Best Practices Enterprise IT System CMS in Raleigh, NC)

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