- Consultant (Jobs in Madison, WI)   Requirement id 156504 Job title Consultant Job location in Madison, WI Skills required Ticketing Systems, Enterprise Application Implementations, -, Open Date 02-Jan-2026 Close Date Job type Contract Duration 5 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Ticketing Systems, Enterprise Application Implementations, -, Start date :2/9/2026 End Date :06/30/2026 Submission deadline :1/9/26 at 4:00 PM CST. Client Info : DOA Note: * Onsite or Remote? Candidates MUST be a CURRENT WI resident. NO RELOCATION IS ALLOWED. * Interview Process: Teams with camera on. 2nd and 3rd rounds if necessary. * Duration of the Contract: 6/30/2026 with extensions possible. Description: The Client is currently recruiting a Technician III position to provide multi-tier computer, application, and network technical support and consultations for remote and onsite requests. This includes network infrastructure, security, cloud services, and on-premises solutions. The position will be mostly remote and the candidate must reside in Wisconsin. Position Summary: The Technician III is a key role providing multi-tiered support for customer-facing applications, infrastructure, and services in DAITs distributed environment. The scope of this role requires broad and frequent interactions with customers and requires strong technical knowledge, problem solving skills, and excellent service and communications skills. Additionally, this position works with secure networking technologies and systems, network and server infrastructure, and vendor-based Internet services. This position requires knowledge of desktop and application support technologies and practices, networking hardware and connectivity standards, knowledge of information security practices, and core infrastructure components required to maintain and secure State systems in local DA office environments. The core components include productivity applications, routers, switches, servers, UPS devices, computers and printers. The position requires up to 20% in-state travel to perform onsite work which is generally done independently. This position works without close supervision while onsite and the Technician must be capable of successfully and independently completing the work and representing the State. The position works as part of the technical support team, delivering effective solutions and improvements as well as providing skilled customer support that is focused on effectively resolving issues. This is a key support position and frequently interacts and collaborates with staff in DAIT and county IT. DAIT is a full-service technology provider for the States prosecutors (1600 users with offices in 71 counties) through provisioning of statewide computer and network infrastructure and a statewide case management application (PROTECT). PROTECT is a mission critical enterprise application affecting public safety and incorporating strict legal requirements involving personal liability of elected officials. DAIT represents the State in partnership with the Wisconsin District Attorney Association (WDAA) which represents the elected district attorneys in determining the business requirements and technical solutions that DAIT will provide. This position requires successful completion of a fingerprinted criminal background check. Experience: REQUIRED • At least 5 to 7 years of experience in a customer-facing, multi-tier, technology support role. • Experience working with support request ticketing systems, managing ticket updates, completing related documentation, and maintaining customer communications. • Experience resolving tickets on first call and when required, following established escalation practices. • Experience with remote support technology tools (screen sharing, voice, chat, etc.) • Experience providing diagnosis, problem resolution, and support for enterprise applications and systems. • Experience establishing and building support workflows and diagrams based on team and customer requirements. • Experience supporting networked environments, connectivity standards, secur   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 156504 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Ticketing Systems job openings in Madison, WI Jobs List Desktop Support IV - 143598 - Rebid Create date: 11-Jun-2025 Start Date :7/1/2025 End Date :06/30/2026 Submission Deadline :6/13/25 4:00 PM CST Client Info : DOC Note: * This is an in-person job with no remote work. Candidate must have ability to work a flexible schedule and days lasting longer than 8 hours * Interview .... (This job is for - Troubleshoot Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support III - 142729 Create date: 13-May-2025 Start date : 06/09/2025 End Date : 06/30/2025 Submission deadline : 5/20/2025 4:00:00 PM Client Info : DHS Note: * Interview Process: TEAMS virtual interview (video required) for initial interview. In-person interviews may decide the selected candidate. * Duration of the Contra.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support IV -111145-SP Create date: 02-Nov-2022 Start date : 11/21/2022 End Date : 04/28/2023 Submission deadline :11/9 at 4:00PM CST Client Info :DNR Note : * Interview Process: Online via Teams with audio and video, 1 round unless more is needed. * Remote or On-site? This position is 100% on site. Out of state candidates are N.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support IV - 110238 - SP Create date: 10-Oct-2022 start date: 10/24/2022 End date: 01/06/2023 submission deadline: 10/14 at 4:00PM CST. client info : DNR Note : * Interview Process: Online via Teams with audio and video, 1 round unless more is needed. * Duration: Until January 6, 2023. No possibility of extension. *.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk II - 107710 - SP Create date: 09-Aug-2022 start date:8/22/2022 End date:06/30/2023 submission deadline:8/16 at 4:00 PM CST. client info : DOA Note: * Interview Process: Microsoft Teams interview. Video and Audio on. Duration: 6/30/23 with extensions * Local candidates or willing to relocated at candidates expense. Hybrid w.... (This job is for - Troubleshooting Jobs in WI Madison Consultant - (in Madison, WI))    Ticketing Systems job openings in other states Jobs List Desktop Support Technician - 10691212 Create date: 10-Jun-2025 Start Date :7/1/2025 End Date :06/30/2026 Submission Deadline :06/12/2025 Client Info : CO OIT Description: The my Colorado Customer Support work unit is responsible for providing support to assist in the delivery of government information technology services to Coloradan.... (This job is for - Jobs in CO Denver Consultant - (in Denver, CO)) PROJECT COORDINATOR - 11463-1 Create date: 03-Dec-2024 No of Submissions : 2 Start date : 1/6/2024 Submission deadline : 12/11/2024 Client Info : Clemson University Note: * INTERVIEW PROCESS Phone interviews will be conducted. * REMOTE Description : THIS POSITION INCLUDES THE POTENTIAL FOR W.... (This job is for - SDLC Jobs in SC Columbia Consultant - (in Columbia, SC)) PennDOT- TS2 A1 SC3 (751566) Create date: 20-Nov-2024 Job Title: PennDOT- TS2 A1 SC3 (Workstation Specialist District 2, Clearfield County) (751566) Start date : 12/16/2024 End Date : 06/30/2025 Submission deadline : 11/21/2024 Client Info : PennDOT Note: * ***This requisition will feature first round interviews via Teams.*** job Jobs in PA ClearfieldCounty Consultant - (in Clearfield County, PA)) DBHDS - Technical Support Analyst 2 - (747139) Create date: 16-Sep-2024 Onsite No of Submissions : 2 start date :09/30/2024 End date :03/23/2025 submission deadline : 9/19/2024 client info : DBHDS Note: * Agency Interview Type: Web Cam Interview Only * TWO ROLES! Pls submit your TOP TWO candidates only! * Duration: Exp.... (This job is for - job Jobs in VA Richmond Analyst - (in Richmond, VA)) NSU - Help Desk Analyst 2 - (731254) Create date: 13-Mar-2024 Job Title: NSU - Help Desk Analyst 2 - 100% ON SITE (731254) Onsite start date :03/25/2024 End date :07/08/2024 submission deadline :3/18/2024 client info :NSU Description : Interviews: Initial Web based IVs conducted but IN.... (This job is for - job Jobs in VA Norfolk Analyst - (in Norfolk, VA))    Ticketing Systems job openings in WI Jobs List Help Desk II - 109113 - SP Create date: 14-Sep-2022 start date:10/3/2022 End date:06/30/2023 submission deadline:September 20, 2022 at 4:00PM CST. client info : UW Whitewater Note: * Interview Process: First round - 30-45 min Webex video, Second round - possible. * Duration: 05/12/23, possibility of extension. * Remote or On-s.... (This job is for - Helpdesk Jobs in WI Whitewater Consultant - (in Whitewater, WI)) (Consultant: Ticketing Systems, Enterprise Application Implementations, -, in Madison, WI)

Featured Jobs JCL IDMS Consultant (Jobs in Clemson, South Carolina) - Consultant (Jobs in Madison, Wisconsin) Finance Analytical Consultant (Jobs in Jackson, Mississippi) Microsoft Active Directory Customer Consultant (Jobs in Madison, Wisconsi AgileScrum Developer (Jobs in Richmond, Virginia) Business Analyst - Analyst (Jobs in Tallahassee, Florida) Business Analyst - Analyst (Jobs in Tallahassee, Florida) Business Analyst - Analyst (Jobs in Austin, Texas) ServiceNow Specialist (Jobs in Raleigh, North Carolina) Quality Assurance MS Consultant (Jobs in Durham, North Carolina)