Microsoft Active Directory VPN RSA MS Outlook Lotus Notes Administration RACF Mainfr   Requirement id 11726 Job title Analyst Job location in Titusville, FL Skills required Microsoft Windows Server, Microsoft Active Directory, VPN, RSA MS Outlook Lotus Notes Administratio Open Date 29-Nov-2012 Close Date Job type Contract to Hire Duration 1 Months Compensation DOE Status requirement --- Job interview type Phone Screening Apply    Email Recruiter: coolsoft Job Description Analyst: Microsoft Windows Server, Microsoft Active Directory, VPN, RSA MS Outlook Lotus Notes Administratio ** Only W2 Employee - No Subcontracting ** Can submit at higher rate *** Over Time is paid at 1.420 times OT - Extra Hours on Weekdays and Saturdays *** Double Time is paid at 2.0 times DT - Hours worked on Sundays This is a heavy phone position. Good phone skills are required. Must pick up incoming calls from clients, open incidents through our Magic helpdesk system, and research issues. It is essential that the individual chosen be a team player. Can be high stress at times. Experience with Credit Unions or Spectrum software is a bonus. Call center experience is requested but not required if the candidate has a Credit Union background. Required Skills: Microsoft Excel, Word, and Spectrum, if possible Previous Work Experience:2 years call center or 1 year Credit Union experience Do you have call center experience? Do you have financial industry experience? What type of position did you have? Do you prefer to work in a team environment or as an individual? Have you held jobs in the past that were stressful at times? Please explain Do you prefer researching or talking to clients? What kind of software have you used in the past? An IS Service Center Help Desk Specialist is responsible for providing 1st Tier Support for Spectrum ASPs internal systems and business processes. Help Desk Specialists are required to provide support to customer issues and resolve moderately complex problems in the areas of systems configuration/setup, product functionality, and systems enhancements; escalate to appropriate team, as needed. Inquiries to the helpdesk can be received via telephone and/or email. The Helpdesk Specialist must be able to adjust to a rapidly changing environment and have excellent interpersonal, communication (both verbal and written) and problem solving skills. The Help Desk Specialist will serve as the voice of the customer while balancing the security and business requirements of the business. The ideal candidate must have a balance of customer service focused soft skills as well as an aptitude for the technical nature of this position. - Experience in supporting a Microsoft Windows (Server/Workstation) environment - Experience in administration of Microsoft Active Directory Users and Groups - Experience supporting Virtual Private Network (VPN) remote connectivity including RSA SecurID administration - Experience with MS Outlook and Lotus Notes support and basic administration - Experience in supporting and administration of RACF Mainframe environment - Ability to adapt to a rapidly changing environment - Aptitude in grasping technical concepts and communicating those requirements and additional information in manners appropriate to given audiences - Ability to apply technical skills, knowledge and troubleshooting experience to additional shrink wrapped and proprietary applications and systems - Ability to properly document troubleshooting steps and processes in an appropriate fashion - High School Diploma - 2-3 Years Experience in a technical customer contact environment   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 11726 while calling.   Other jobs in FL: Alachua (1), Ft Lauderdale (2), Ft Myers (2), Jacksonville (57), Lake Mary (1), Miami (4), Orlando (10), Saint Petersburg (3), South Florida (1), St Petersburg (1), Tallahassee (1), Tampa (26), Microsoft Windows Server job openings in Titusville, FL Jobs List FISVJP00007110 - Help Desk Analyst Create date: 01-Nov-2012 ** Only W2 Employee - No Subcontracting ** Can submit at higher rate *** Over Time is paid at 1.420 times OT - Extra Hours on Weekdays and Saturdays *** Double Time is paid at 2.0 times DT - Hours worked on Sundays This is a heavy phone position. Good phone skills are required. Must pick up inco.... 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