NICE Implementation Excellent Customer Service MS Office Troubleshooting SIP Projec   Requirement id 109168 Job title Engineer Job location in Chicago, IL Skills required Telecommunication Industry Experience, IT Industry Experience, NICE, Implementation Excellent Customer Servic Open Date 11-Aug-2020 Close Date Job type Contract Duration 4 Months Compensation DOE Status requirement --- Job interview type Face to Face interview Apply    Email Recruiter: coolsoft Job Description Engineer: Telecommunication Industry Experience, IT Industry Experience, NICE, Implementation Excellent Customer Servic Candidate must be local : Yes Job Description : The Nexidia Engineer is responsible for the support of the Nexidia solutions including design, implementation and problem resolution, as well as integration to the NICE Engage and Genesys SIP Server/CTI. The selected candidate will provide second and third level technical support to voice service delivery managers and support vendors when troubleshooting the more operational telecommunication problems involving any of the following: Nexidia Interaction Analytics, Nexidia Supervisor Portal, NICE Engage, Genesys Interaction Recording (GIR), Genesys CIM integration, supporting infrastructure. Roles and Specific Responsibilities: • Primarily responsible for ensuring system stability and availability of the analytics platform. • Responsible for the support, design, implementation, integration and configuration of Analytics solution. Includes integration to Genesys, NICE, BoldChat, Exchange, Meritz, MFT file transfer and others. • The selected candidate will provide third and fourth level technical support for all CLIENT Care Centers and 3rd Party Vendor Partner Care Centers. • Maintains and creates system documentation • Work closely with IT partners and vendors to ensure system compliance related to OS and application patching and upgrades. • Adheres to break/fix processes for ticketing, incident, and outage resolution. • Actively troubleshoots issues related to integration, system data mapping. • Oversees Analytics vendor in the engineering studies such as, but not limited to, transaction volumes, response times, availability, service options, product spec, speed of operation, type of protocol of the system(s). • Maintain the appropriate relationships with 3rd party vendors and evaluate vendor hardware, software, and communications products and to provide recommendations for purchases and projects with our corporate objectives in mind. • Ensures PCI, SPI and PII compliance of the platform. • Leads and successfully delivers projects involving the recording and analytics platform. • Leads weekly operational reviews with the vendor and business. • SQL database research for data identification. • User account mapping into Nexidia technologies. • Establishes and maintains a proactive approach to monitoring and managing the recording and analytics environment for enterprise Telecom Infrastructure. • Acts as a liaison between vendor and business for key or urgent issues. • Provides consultative support to the business to ensure efficiencies in the recording environment. • Provides second and third level support service delivery managers and operations support vendor to ensure concerted effort is being placed on root cause analysis for outages. • Participates in on call 7x24 rotation, as needed Qualifications: Required: • 7+ years work experience in Telecommunications / IT industry • Exposure to (7+ years) Telephony concepts and recording and Analytics workflow • Nexidia Interaction Analytics administration and technology experience o Solid working knowledge of analytics systems, including data mapping. o Ability to perform user and system administration responsibilities in Nexidia. • NICE – Design and/or Operations o 3+ years in the design and implementation of Call Recording Technologies o 3+ years experience as a technical lead • Hands on experience with Nexidia Interaction Analytics 11.x and above • Hands on experience with NICE Engage 6.x and above • Hands on experience with Genesys 8.x and above, Business Continuity model - Active/Active SIP Server preferred • Experience leading and successfully   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 109168 while calling.   Other jobs in IL: Chicago (77), Deerfield (7), Des Plaines (2), Downers Grove (7), Downtown Chicago (5), DT Chicago (2), Elk Grove (3), Elk Grove Village (24), Elkgrove Village (1), Evanston (1), Lake Forest (1), Lincolnshire (4), Northbrook (3), Oak Brook (5), Oakbrook (1), Oakbrook Terrace (5), Round Lake (3), Schaumburg (4), South Barrington (1), Springfield (2), Vernon Hills (6), Warrenville (7),    Telecommunication Industry Experience job openings in other states Jobs List DOL - Telecom Specialist 2 (622972) Create date: 17-Feb-2020 Start Date : 02/24/2020 End Date : 06/30/2020 Submission Deadline : 02/20/2020 Client Info : GDOL-IT * Interview Type : In Person Only Description : Job Summary: • Provide onsite telecom and audio-visual support for customers located within multi.... (This job is for - job Jobs in GA Atlanta Specialist - (in Atlanta, GA)) NonIT-Net Eng-PROJECT MANAGER I - J-11-167-398 Create date: 27-Sep-2016 Start Date : 10/10/2016 End Date : 12/31/2017 Submission Deadline : 10/03/2016 Description : Specific Responsibilities of the Position Workload management and new activity assignment for a large Circuit Optimization & Grooming project. Design, develop and deliver a reporting mechanism to monitor.... (This job is for - job Jobs in VA ASHBURN Manager - (in Ashburn, VA))     (Engineer: Telecommunication Industry Experience, IT Industry Experience, NICE, Implementation Excellent Customer Servic in Chicago, IL)

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