Help Desk MS Office Active Directory WIN 7 Analyst (Jobs in Conyers, GA)   Requirement id 153278 Job title Analyst Job location in Conyers, GA Skills required Degree In Computer Science, Help Desk, MS Office, Active Directory WIN 7 Open Date 05-May-2025 Close Date Job type Contract Duration 13 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Degree In Computer Science, Help Desk, MS Office, Active Directory WIN 7 Start Date :5/26/2025 End Date :06/30/2026 Submission Deadline : 05/08/2025 Client Info : DDS - IT Note: * LOCAL CANDIDATES * This position is located at DDS Headquarters in Conyers, Georgia. * MUST be Bilingual, Spanish/English Description : Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service. Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management. External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile drivers licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket. Job Responsibilities: • Oversee the daily performance of computer systems and applications. • Answer user inquiries regarding computer software or hardware operation to resolve problems. • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved. • Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Minimum Qualifications: • High School diploma or GED • Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment. Preferred Qualifications • 1+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college • Knowledge of Apple iOS This position is located at DDS Headquarters in Conyers, Georgia.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 153278 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Degree In Computer Science job openings in Conyers, GA Jobs List GA DDS Help Desk Analyst 1 (704431) Create date: 17-Feb-2023 Hybrid Start date :03/13/2023 End Date :06/30/2023 Submission deadline :02/22/2023 Client Info :DDS Description : --------------------------------------------- LOCAL CANDIDATES This position is located at DDS Headquarters in Conyers, Georgia. Provides technical a.... (This job is for - job Jobs in GA Conyers Analyst - (in Conyers, GA))    Degree In Computer Science job openings in other states Jobs List Programmer-Analyst II - 137875 - Rebid Create date: 17-Dec-2024 No of Submissions: 1 Start Date:1/1/2025 End Date: 12/31/2025 Submission Deadline: Monday December 19th 4:00 PM CST. 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Description: See attached job description (This job is for - job Jobs in MS Jackson Administrator - (in Jackson, MS)) Project Manager II - 94487 - SP Create date: 20-Oct-2021 start date:11/8/2021 End date: At least 2 Years from projected start date submission deadline: 10/28/2021 client info : DFI Note: * Interview Process: Face to Face Skype Interview, Candidates must be available in camera. * Duration: I year and potential extension for 2 years job Jobs in WI Madison Manager - (in Madison, WI))    Degree In Computer Science job openings in GA Jobs List GA DHS - Sr. Mobile Application Developer (721376) Create date: 26-Sep-2023 Remote start date :11/06/2023 End date :06/30/2024 submission deadline :09/29/2023 client info :DHS Description : As part of the Mobile team, you will contribute to the app design and development for key projects in DHS. Your key respo.... 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