Oracle MS Office MS Visio Security Software Analyst (Jobs in MC LEAN, VA)   Requirement id 18060 Job title Analyst Job location in MC LEAN, VA Skills required CRM Experience, Oracle, Microsoft OS, MS Office MS Visio Security Software Open Date 02-Apr-2014 Close Date Job type Contract Duration 9 Months Compensation DOE Status requirement --- Job interview type Face to Face interview Apply    Email Recruiter: coolsoft Job Description Analyst: CRM Experience, Oracle, Microsoft OS, MS Office MS Visio Security Software This CW position is responsible for providing operational support for the CRM System; including advanced user-centric application support, training and administration tasks to internal users in a fast-paced, highly complex, professional and demanding environment. REQUIRED SKILLS: Minimum of four (4) years of related CRM work experience Experience with Oracle On-Demand Customer Relations Management (CRM) system, Microsoft OS and applications including Word, Powerpoint and Excel and Visio, security software, computer and software troubleshooting/maintenance, and basic Active Directory Demonstrated ability to provide excellent customer service and to analyze application statistics to develop tactical improvement recommendations for the CRM usage and continued adoption Exceptional organizational skills with proven ability to deal with changing requirements/priorities, provide follow-through, and manage multiple projects Excellent written and verbal communication skills and application problem-solving skills Ability to develop and maintain effective working relationships with team members, project teams, key stakeholders, and vendors Basic technical writing skills and understanding of curriculum development and teaching techniques RESPONSIBILITIES: Provide front-line response to solve application access problems for users. Monitor support email and record responses in call-tracking log. Provide weekly status reports and analysis on a weekly basis. CRM maintenance & general systems management (i.e. user login creation) First level of support (troubleshooting and simulation) of database issues to find a resolution for the staff or facilitate escalation of the issues if needed. Create and distribute targeted lists (email/report) to promote FRE programs. -Assist with the management CRM structure; the creation user-defined tables and fields in CRM and design of business processes. Perform data loads as needed. Provide CRM user training for co-workers during new user orientation or regarding new business function and processes. Assist with the integration of third-party application integrations with CRM (e.g. Integrate with Lotus Notes (Fellows Consulting); Account plan automation (Oracle Consulting - in process); Create Dashboards (Oracle Consulting - in process); Consolidation and reporting of customer tasks and trends; Reporting that meets Freddie Mac format standards (iSolvIT); Data Cleansing (ActivePrime); Surveys (Clicktools). Participate in the evaluation of E-marketing tool Eloqua as a follow on for automated marketing. Deliver services of usage analysis, data import/export, user access, custom reporting for departments on an as needed basis. Collaborate with I/T web development team to ensure data integrity and accessibility to our internal users, and stakeholders. Assist departments with the development of requirements and business processes for new initiatives that require assistance; this includes requirements organization, planning monitoring and execution. Maintain documentation of current business processes and workflows. Assist in the design and maintenance of business intelligence dashboards to allow departments to the view business-critical data. Conduct user acceptance testing as required for Oracle releases and internal system upgrades and new functionality. Attend project working training sessions as needed to maintain a strong working knowledge of CRM systems designated for support. Assist with developing methods to optimize the use of CRM software application, key functions and other technology-related tools through the development and delivery of training assessment, programs and training tools. Prepare materials including training curriculum, plans, user documentation and best practice procedures. Provide user training at the individual and group level <   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 18060 while calling.   Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14),    CRM Experience job openings in other states Jobs List NCDIT - Project Manager- Senior (762830) Create date: 01-May-2025 Start date : 05/19/2025 End Date : 06/30/2026 Submission deadline : 05/07/2025 Client Info : NCDIT Note: * Agency Interview Type : Either Webcam Interview or In Person * Hybrid Description : Results-oriented candidate with a strong work ethic. Must be able to d.... (This job is for - job Jobs in NC Raleigh Manager - (in Raleigh, NC)) Programmer Analyst 5 - 130823 Create date: 21-May-2024 No of Submissions : 2 Start date : 06/24/2024 End date : 1 Years from projected start date Submission deadline : 5/31 at 10AM EST. 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(This job is for - Agile Jobs in VA Vienna Architect - (in VIENNA, VA)) 112414 - ERP Analyst Create date: 18-Nov-2011 [NOTE : START DATE : 11/19/2011 END DATE : 10/01/2012] DESCRIPTION : Contract Short Description: Need a Microsoft Dynamics CRM Technical Analyst/System Administrator/Systems Analyst~~~~~ Assists with the development and maintenance of the Enterprise Resource Planning (ERP) program.. * A.... (This job is for - ERP Jobs in VA CHESTER Analyst - (in Chester, VA)) (Analyst: CRM Experience, Oracle, Microsoft OS, MS Office MS Visio Security Software in MC LEAN, VA)

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