PowerShell Troubleshooting Self Motivated Customer Service Network Experence Specia   Requirement id 86212 Job title Specialist Job location in Columbus, OH Skills required Active Directory, Office 365, PowerShell, Troubleshooting Self Motivated Customer Open Date 07-Dec-2018 Close Date Job type Not specified Duration 12 Months Compensation DOE Status requirement --- Job interview type Face to Face interview Apply    Email Recruiter: coolsoft Job Description Specialist: Active Directory, Office 365, PowerShell, Troubleshooting Self Motivated Customer Start Date :01/14/2019 End Date :At least 2000 Hours from projected start date Submission Deadline :Thursday 12/13 @ 10AM Client Info :DAS Note : * Please do not submit candidates that do not have experience with Office 365, Active Directory, Exchange and experience with Powershell writing and editing existing scripts as outlined in the job description. * Interview Process: Selected candidates will be REQUIRED to complete an on-line videostream. If selected, on-site interviews will follow. Description : Responsibilities: • Act as a single point of triage/contact for phone calls and emails from incoming service now tickets regarding IT issues • Participate in ticket prioritization, assignment, escalation, tracking, reporting and management of time and resources. • Receiving, logging and managing calls from internal staff via telephone and email • Maintaining an Asset Database or track changes via Service Now • 1st and 2nd line support - troubleshooting of IT related problems from in-house software to • hardware, such as Email administration (0365 and Identity Management)…troubleshooting may involve powershell skillsets • Troubleshoot basic email, licensing, identity management issues • Escalate unresolved calls to the infrastructure support team Tier III • Log all correspondence in the Service Now • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner • Document resolutions and place in knowledge base (Service Now) • To maintain a high degree of customer service for all support queries and adhere to all • service management principles • Provide basic in-house training in MS Office applications used within the Association (Word, • Excel, Outlook, PowerPoint) regarding Office 365 products to our agency customers • Provide stats for the weekly Service Desk report on call trends • Review you service now queues appropriate and ensure tickets are assignment appropriately • Ensure ticket assignments and completions are met with in the appropriate SLAs of OIT standards • Publishing support documentation to assist staff with requests for information & provide • staff training if required Need Mandatory Requirements/Time: 2-3 years previous IT experience required in the following areas. • Active Directory knowledge. Creating user accounts, reset passwords, create groups etc. • Office 365 admin console experience • PowerShell experience creating scripts, etc. • MS exchange administration and migration experience • Incident Management experience – Managing incidents including business expectations and • communication • Basic User & Security Group Active Directory administration • Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and • Office 2007 • Experience with using and troubleshooting Outlook 2007 within a network environment • (permissions, calendar sharing, delegation) • Self-motivated achiever who gains satisfaction from providing excellent customer service Need Desired Skills/Time: • An ITIL qualification is preferable but not essential   Call 502-379-4456 Ext 100 for more details. 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