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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Problem-Solving Technical Writer Expert
(Jobs in Raleigh, NC)
 
Requirement id 151177
Job title Expert
Job location in Raleigh, NC
Skills required Technical Knowledge, Time Management Skills, Problem-Solving, Technical Writer
Open Date 08-Jan-2025
Close Date
Job type Contract
Duration 8 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Expert: Technical Knowledge, Time Management Skills, Problem-Solving, Technical Writer

Remote

No of Submissions : 2

Start date : 02/03/2025

End Date : 09/19/2025

Submission deadline : 01/14/2025

Client Info : NCDOR

Note:

* Agency Interview Type: Either Webcam Interview or In Person

Description :

Job posting:

This position will support the IT Business Transformation Analyst in the design and development of policies, procedures, and overarching training for Information Technology staff. The primary focus of this position will be on the Software Development Life Cycle and the adaption of the ITIL v3 Service Lifecycles five stages and included service management processes. In addition to developing new training materials, the position will be responsible for maintaining the integrity of existing training and updates as needed. Position will be responsible for developing e-learning modules. The selected candidate(s) will work directly with IT staff to understand their needs and develop training materials for their use and for the onboarding of new IT staff.

Skillset:

·Strong writing skills and technical knowledge

·Ability to communicate effectively both verbally and in writing to convey information to a varied audience both technical and nontechnical

·Working knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

·Ability to assess resources for accuracy and the ability to extract relevant data from large quantities of information

·Strong analysis skills to analyze information and use logic to address work-related issues and problems

·Strong understanding of the implications of new information for both current and future problem-solving and decision-making

·Strong time management skills

·Basic knowledge of and ability to grasp technology related terminology and concepts

·Experience developing policies, procedures, and training

·Experience using workplace e-learning tools

·Experience using Microsoft Word

Preferences:

·ITIL knowledge or certification

·Experience using Articulate to develop workplace e-learning

· Experience with training design and development

· The preferred candidate will have 7 years of experience.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 151177 while calling.
 
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(Expert: Technical Knowledge, Time Management Skills, Problem-Solving, Technical Writer in Raleigh, NC)
     
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