Procedures Standards Consultant (Jobs in Columbus, OH)   Requirement id 74386 Job title Consultant Job location in Columbus, OH Skills required Customer Support Experience, Procedures, Standards, Open Date 15-Oct-2018 Close Date Job type Not specified Duration 2 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Customer Support Experience, Procedures, Standards, Start Date : 10/29/2018 End Date : 12/31/2018 Submission Deadline : Friday 10/19/2018 at 10:00am EST Description : Note : * Interviews: Onsite required. * 90% of this position will be via phone. Communication skills are the number one priority for this position. ESSENTIAL DUTIES AND RESPONSIBILITIES ? Addresses and resolves basic incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility. ? Follows the appropriate FCDC procedures for logging incidents and requests. ? Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude. ? Ensures the end-to-end customer experience and provides a single point-of-contact for the customer. ? Analyzes and resolves incidents and requests regarding use of application software or hardware. Logs and tracks incidents and requests from identification through resolution. Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete. Documents resolutions and updates self-help and staff knowledge bases. ? Grows general knowledge of all products and services offered to our customers, increasing ability to resolve requests on first contact. ? Adheres to and supports FCDCs standards, policies, and procedures. ? Shares knowledge with peers. ? Adheres to service level performance objectives for all agencies. ? Maintains knowledge of new and changing technology. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associates degree or equivalent from two-year college or technical school. Must possess three years of related experience and/or training; or equivalent combination of education and experience.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 74386 while calling.   Other jobs in OH: Cincinnati (1), Cleveland (1), Columbus (233), Dublin (8), Solon (2),    Customer Support Experience job openings in other states Jobs List NCDIT - System Administrator- Senior (788709) Create date: 15-Dec-2025 Start date :1/5/2026 End Date :06/30/2026 Submission deadline :12/19/2025 Client Info : NCDIT Note: * This is an onsite position. * Agency Interview Type: Either Webcam Interview or In Person Description: We need this position that provides desktop support to th.... (This job is for - job Jobs in NC Raleigh Administrator - (in Raleigh, NC)) AOC Application Help Desk Analyst (756778) Create date: 04-Feb-2025 Onsite No of Submissions : 2 Start date : 02/17/2025 End Date : 06/30/2025 Submission deadline : 2/7/2025 Client Info : 2258 Note: * The Application Help Desk Analyst is responsible for supporting Users of the Arkansas Court Management System in identifying issues, problem.... (This job is for - job Jobs in AR LittleRock Analyst - (in Little Rock, AR)) Help Desk II - 109113 - SP Create date: 14-Sep-2022 start date:10/3/2022 End date:06/30/2023 submission deadline:September 20, 2022 at 4:00PM CST. client info : UW Whitewater Note: * Interview Process: First round - 30-45 min Webex video, Second round - possible. * Duration: 05/12/23, possibility of extension. * Remote or On-s.... (This job is for - Helpdesk Jobs in WI Whitewater Consultant - (in Whitewater, WI)) NCAOC - IT Help Desk (663156) Create date: 16-Sep-2021 Start Date :09/27/2021 End Date :12/31/2021 Submission Deadline :09/22/2021 Client Info : NCAOC Note : * Agency Interview Type: Either Webcam Interview or In Person Description : LOCAL Candidates Only and ALL work will be completed remotely. Candidat.... (This job is for - Help Desk Jobs in NC Raleigh Consultant - (in Raleigh, NC)) NCAOC - IT Help Desk (654762) Create date: 15-Jun-2021 Start Date:07/01/2021 End Date:12/31/2021 Submission Deadline:06/21/2021 Client Info:NCAOC *Note: Agency Interview Type: In Person Only Description: LOCAL Candidates Only and ALL work will be completed remotely. Candidate will have to come onsite to pick up their equipment and possib.... (This job is for - Help Desk Jobs in NC Raleigh Consultant - (in Raleigh, NC))     (Consultant: Customer Support Experience, Procedures, Standards, in Columbus, OH)

Featured Jobs Visio SCRUM Analyst (Jobs in Jackson, Mississippi) Specialist (Jobs in Franklin, Ohio) Communication Engineer (Jobs in Des Moines, Iowa) SQL TSQL Developer (Jobs in Richmond, Virginia) X12 Specialist (Jobs in Raleigh, North Carolina) ITIL Consultant (Jobs in Columbia, South Carolina) CúRam Developer (Jobs in Raleigh, North Carolina) Data Developer (Jobs in Cayce, South Carolina) Snowflake - Analyst (Jobs in Tallahassee, Florida) MS Manager (Jobs in Dimondale, Michigan)