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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
outlook MS Office SLAs Hardware Software Installation IT Help Desk Analyst
(Jobs
 
Requirement id 154615
Job title Analyst
Job location in Conyers, GA
Skills required Technical Degree In Computer Science, outlook, MS Office, SLAs Hardware Software Installation IT H
Open Date 08-Aug-2025
Close Date
Job type Contract
Duration 10 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Analyst: Technical Degree In Computer Science, outlook, MS Office, SLAs Hardware Software Installation IT H

Start date : 08/25/2025

End Date : 06/30/2026

Submission deadline : 08/14/2025

Client Info : DDS - IT

Note:

* Agency Interview Type : In Person Only

* Onsite

LOCAL CANDIDATES

* *This position is located at DDS Headquarters in Conyers, Georgia*

* *Bilingual, Spanish highly preferred*

* **Do NOT submit candidate previously submitted to #762935 & #765352**

* *MUST have IT Help Desk Call Center exp*

Description :

Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.

Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.

External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile drivers licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.

Job Responsibilities

• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
• Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Qualifications:

• Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
• 2+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
• Knowledge of Apple iOS

This position is located at DDS Headquarters in Conyers, Georgia.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 154615 while calling.
 
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