QA Cloud Platforms NICE Analyst (Jobs in Hartford, CT)   Requirement id 110848 Job title Analyst Job location in Hartford, CT Skills required Bachelor Degree In Computer Science, QA, Testing Background, Cloud Platforms NICE Open Date 15-Oct-2020 Close Date Job type Contract Duration 2 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Bachelor Degree In Computer Science, QA, Testing Background, Cloud Platforms NICE Job Description: Test Lead Location: Hartford, CT Provide effective QA and Testing leadership for the contact center testing team that supports testing of clients Voice systems. This role will have a heavy focus on test process improvements to continually increase testing efficiency of Voice projects delivered in Agile In this position, you will work with client to analyze, plan and execute Contact center and IVR testing strategies. Candidate must possess IVR testing experience utilizing hosted and/or cloud-based technology platforms. Innate analytical and problem-solving skills are required along with the responsibility for leading off-shore team members. Prior exposure to Cyara is a plus Key responsibilities: Knowledge on NICE IEX Workforce Management Software, Forecasting simulation testing, Schedule Run Testing and IEX Report testing, Data Explorer testing including knowledge on upgrades and integrations Knowledge on Genesys IVR Platform, Pure engage cloud preferred As Testing Lead, participate in IVR projects/upgrades with the purpose of understanding Client requirements and objectives. Participate in discussions with the client team to analyze the functional and Non-functional requirements of the clients contact center application solutions based on Contact Center Platform, Routing, Reporting, Computer to Telephony (CTI) and Voice Automation (IVR) technologies in Agile methodology. Experience in testing Genesys call routing, CTI /custom softphone applications, IVRs validation is a plus. Experience in developing Manual & automation test strategies with CYARA and Selenium. Design and/or Oversee development of test approaches, test strategies, test plans, and test results to ensure testing is right-sized and risk-based testing principles are applied. Participate in technical design reviews, requirements ambiguity, use case reviews, relevant governance activities Assist in negotiating overall product quality standards with development, business stakeholders and release manager and ensure adherence to major milestones Assist in identifying dependencies and critical paths. Be accountable for all project or release test efforts for programs that span multiple domains, orgs and apps (including Limited System Integration or End to End Testing efforts for contact center testing projects) Provides overall QA status reporting and escalate issues/risks in a timely manner to Management and assist in resolution Be responsible for ongoing, continuous improvement to build testing efficiency and effectiveness through the use of innovative QA practices and tools, and close collaboration with development and business. Technical skills and competencies: Minimum qualification - Bachelors degree in Computer Science or related field 7+ years Software quality ass   Call 502-379-4456 Ext 100 for more details. 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