IT Experience Helpdesk ServiceNow Hardware And Software Installation And Configuratio   Requirement id 156046 Job title Analyst Job location in Raleigh, NC Skills required IT Experience, Helpdesk, ServiceNow, Hardware And Software Installation And C Open Date 20-Nov-2025 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: IT Experience, Helpdesk, ServiceNow, Hardware And Software Installation And C Start date : 12/01/2025 End Date : 11/30/2026 Submission deadline : 11/28/2025 Client Info : NCDOT Note: * Agency Interview Type : Either Webcam Interview or In Person * This is a remote position. However, the candidate must currently live in NC and stay in NC for the duration of the engagement. Description : The Service Support Analyst role will be part of the Incident Management and Change Management effort handling incidents by assisting the NCDIT Manager/Supervisor, providing seamless business support in FACS and executing the Service Level Agreement (SLA) for FACS operations and maintenance. The focus will be to address the Customers immediate business and assist with the triage & resolution of incidents. This position will be part of the Agency Planning, Analysis, Solution Design, and Implementation, and support continuous technical application integrations, software maintenance and application support leadership across the application tiers (System Integration, QC (UAT) & Production) for the Building Services Unit supporting the Division of Highways Facilities Maintenance Business Area. This resource will assist the Enterprise Services Manager/Supervisor with: Support all Operations and Maintenance activities Support the technical work efforts and ensure customer deliverables are met Provide support with the delivery of software solutions for our business stakeholders utilizing the Software Development Life cycle methodology (SDLC) Contribute to system documentation that supports the designed application from initiation to implementation Support the testing of FACS solutions by serving as a tester The Service Support Analyst position will also serve the application support team, testing the operations and maintenance initiatives. This position will work on various work streams focusing on the NCDMV business areas as well as any other initiatives defined by the Enterprise Services Manager/Supervisor. The resource will be expected to document technical initiatives across DMV and DIT in various capacities: Work cross-functionally and collaborate with other IT disciplines to primarily coordinate all incident management and some portion of change management functions across the application tiers Support all Operations and Maintenance initiatives and assist the Incident Lead with the delivery of software solutions Investigate problems and other requests for the application support team to determine appropriate actions to be taken to solve these problems Contribute with the creation of site-specific help guides like Knowledge Base (KB) articles in ServiceNow Provide support for the testing and training for User Acceptance with business partners Contribute to test materials required to satisfy business requirements including test strategy, test cases, defect reports and test summary Communicate and provide status on work progress Minimum Education and Experience Preferred: Bachelors degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and three years of progressive experience in a distributed software services and working across enterprise software environment(s) or equivalent. (OR) Associate degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and four+ years of progressive experience in a distributed software services and working across enterprise software environment(s) or equivalent. (OR) High School or General Education Development (GED) diploma and seven+ years of experience in a distributed software services and working across enterprise software environment(s) or equivalent; or an equivalent co   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 156046 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), IT Experience job openings in Raleigh, NC Jobs List DHHS Technical Specialist (776943) Create date: 15-Sep-2025 Start date : 10/01/2025 End Date : 09/30/2026 Submission deadline : 09/16/2025 Client Info : NCDHHS-AM Note: * Agency Interview Type : Webcam Interview Only * Hybrid Description : Technical Analysis & Support Analyze technical requirements, sys.... (This job is for - IT Experience Jobs in NC Raleigh Specialist - (in Raleigh, NC)) DHHS Technical Specialist Expert (EHR Epic Analyst) (720880) Create date: 28-Sep-2023 Hybrid start date :09/18/2023 End date :07/31/2024 submission deadline :09/29/2023 client info :NCDHHS-AM Description : ONLY EPIC-CERTIFIED CANDIDATES NC WILL BE CONSIDERED. The Technical Specialist will perform Epic Applica.... (This job is for - IT ExperienceTroubleshoot Jobs in NC Raleigh Expert - (in Raleigh, NC)) Technical Specialist- Expert (EHR Epic Analyst LTC) (715062) Create date: 19-Jul-2023 Hybrid Start date :07/31/2023 End Date :07/30/2024 Submission deadline :07/21/2023 Client Info :NCDHHS-AM Description : ------------------------------------------------------ ONLY EPIC-CERTIFIED CANDIDATES WILL BE CONSIDERED. The Technical Specialist will perform Epic Appli.... (This job is for - EPIC IT Experience Jobs in NC Raleigh Analyst - (in Raleigh, NC)) Technical Specialist- Expert (715069) Create date: 19-Jul-2023 Start date :07/31/2023 End Date :07/30/2024 Submission deadline :07/21/2023 Client Info :NCDHHS-AM Description : ------------------------------------------------------ ONLY CANDIDATES CERTIFIED BY EPIC FOR BRIDGES WILL BE CONSIDERED. The Technical Specialist will perform tasks to conv.... (This job is for - EPIC IT Experience Jobs in NC Raleigh Expert - (in Raleigh, NC)) Technical Specialist- Expert (Epic Analyst Beaker) (715067) Create date: 19-Jul-2023 Hybrid Start date :07/31/2023 End Date :07/30/2024 Submission deadline :07/21/2023 Client Info : NCDHHS-AM Description : ------------------------------------------------------ ONLY EPIC-CERTIFIED CANDIDATES WILL BE CONSIDERED. The Technical Specialist will perform Epic Appl.... (This job is for - EPIC IT Experience Workflow Jobs in NC Raleigh Analyst - (in Raleigh, NC))    IT Experience job openings in other states Jobs List SECURITY ANALYST - 8799 Create date: 18-Nov-2025 SECURITY ANALYST – CONSULTANT (INFO SYS SECURITY OFFICER – ISSO) Start date : 12/29/2025 End Date : 12 Months from projected start date Submission deadline : 11/25/2025 5:00:00 PM Client Info : SCDHHS Note: * Interview Process: 2 rounds, Virtual & In Person * Duratio.... (This job is for - IT ExperienceLinux Jobs in SC Columbia Analyst - (in Columbia, SC)) RIC Project Lead (PM 3) Implementation Project (780561) Create date: 11-Nov-2025 Start date : 11/21/2025 End Date : 11/19/2026 Submission deadline : 11/14/2025 Client Info : City of Richmond Note: * Agency Interview Type : Web Cam Interview Only * Hybrid Description: RIC Project Lead (PM 3) - CDR Implementation Project Preference.... (This job is for - IT Experience Jobs in VA Richmond Consultant - (in Richmond, VA)) Computer Operator - Consultant - 8344 Create date: 09-Oct-2025 Start date : 10/20/2025 End Date : 3 Months from projected start date Submission deadline : 10/16/2025 5:00:00 PM Client Info : STO Note: * Interview Process: 2 rounds, the first interview will be remote - subsequent interviews will be in-person * Duration of the Contract: 3-6 .... (This job is for - IT Experience Jobs in SC Columbia Consultant - (in Columbia, SC)) GA DHS - Sr. RPA Developer (774254) Create date: 05-Aug-2025 Start date : 09/01/2025 End Date : 06/30/2026 Submission deadline : 08/11/2025 Client Info : DHS Note: * Agency Interview Type : Web Cam Interview Only * Remote Description : As part of the RPA team, this individual will lead the design, development, and implem.... (This job is for - IT Experience Jobs in GA Atlanta Developer - (in Atlanta, GA)) Enterprise Architect IV - 144555 Create date: 18-Jul-2025 Start date : 08/11/2025 End Date : 06/30/2026 Submission deadline : 7/25/2025 4:00:00 PM Client Info : ETF Note: * Interview Process: Online interview via Teams (2 rounds). PLEASE NOTE: A real-time screenshot photo of the candidate MUST be uploaded to the interview page in order to accept.... (This job is for - IT Experience Jobs in WI Madison Architect - (in Madison, WI))    IT Experience job openings in NC Jobs List Specialist- Sr(Epic Principal Trainer) (716343) Create date: 04-Aug-2023 Hybrid Start date :08/01/2023 End Date :07/31/2024 Submission deadline :08/03/2023 Client Info :NCDHHS-AM Description : ------------------------------------------------------ Experienced Epic-credentialed Principal Trainer (PT) needed for clinical end user, super user, and train-the-t.... (This job is for - EPIC IT Experience Jobs in NC Durham Specialist - (in Durham, NC)) Project Manager- Expert (Epic Training Manager) (716323) Create date: 04-Aug-2023 Hybrid Start date :08/01/2023 End Date :07/31/2024 Submission deadline :08/03/2023 Client Info :NCDHHS-AM Description : ------------------------------------------------------ The Training Manager is responsible for: - Serve as a lead for a team of 5 Epic Principal Trainers for cl.... (This job is for - EPIC IT Experience Jobs in NC Durham Manager - (in Durham, NC)) Qlikview Developer - 71687 Create date: 08-Feb-2021 Note: we have interview time slots for this week ( Friday) This is a markup account, please list consultants s W2 hourly pay rate in the comments section when submitting. Upon offer, it is required to show consultants W2 take home pay in the Exh A. Candidate must be our W2 Employee. We should submit only GC,GC - EAD, L2-EAD,H4.... (This job is for - IT Experience Jobs in NC Charlotte Developer - (in Charlotte, NC)) NC - FTCC - Cloud Systems Analyst (635789) Create date: 10-Sep-2020 Start Date :09/14/2020 Submission Deadline :09/16/2020 End Date :12/31/2020 Client Info : Fayetteville Technical Community College Note: * Agency Interview Type:Either Webcam Interview or In Person **FTCC staff are all back onsite full time. The person in this role will be expected to.... (This job is for - IT Experience Jobs in NC Fayetteville Analyst - (in Fayetteville, NC)) NC - FTCC IT Security Engineer (635867) Create date: 09-Sep-2020 Start Date :09/14/2020 Submission Deadline :09/15/2020 End Date :12/31/2020 Client Info : Fayetteville Technical Community College Note: * Agency Interview Type: Either Webcam Interview or In Person * Clients staff are all back onsite full time. The person in this role will be expecte.... (This job is for - IT Experience Jobs in NC Fayetteville Engineer - (in Fayetteville, NC)) (Analyst: IT Experience, Helpdesk, ServiceNow, Hardware And Software Installation And C in Raleigh, NC)

Featured Jobs Analyst (Jobs in Tallahassee, Florida) Erwin Architect (Jobs in Lansing, Michigan) Troubleshooting Consultant (Jobs in Madison, Wisconsin) IT Manager (Jobs in St Paul, Minnesota) Power Architect (Jobs in Hartford, Connecticut) Microsoft Engineer (Jobs in Austin, Texas) PMI IT Manager (Jobs in Richmond, Virginia) Bachelors Manager (Jobs in St Paul, Minnesota) IT Experience Helpdesk ServiceNow Analyst (Jobs in Raleigh, North Carolina) ArcGIS T-SQL SSIS Developer (Jobs in Pontiac, Michigan)