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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Quality Assurance Customer Service Skills LAN Engineer
(Jobs in Madison, WI)
 
Requirement id 48442
Job title Engineer
Job location in Madison, WI
Skills required Customer Service, Project Management, Quality Assurance, Customer Service Skills LAN
Open Date 09-Sep-2015
Close Date
Job type Not specified
Duration 8 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Engineer: Customer Service, Project Management, Quality Assurance, Customer Service Skills LAN

Note: Start Date : 10/05/2015
End Date : 05/31/2016
Submission Deadline : 8:00 AM on Tuesday, September 15th, 2015.
Client Info : State of WI
Description:
Job Description
This position is more accurately described as a
Telecommunications System Administrator.

The Telecommunication specialist will function as a high-level technical support resource in VoIP telecommunications system and network connectivity of this agency. The candidate must have experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Center Express, or Oracle Contact Center Anywhere. The candidate should be capable of working independently on a diverse amount of activities. The candidate will also be required to work within a team to provide recommendations for process improvements, project planning, system implementations and system administration. The position will require research, analysis and design for systems such as internal messaging communications and billing software, Agency managed telecommunications data, and improving process and procedures through automation. The candidate should be skilled in the prioritization of daily tasks and project tasks. Some experience within the realm of technology infrastructure consolidation in both centralized and decentralized environments. The candidate should have experience with standardizing mobile technology and supporting daily operations in a dynamic environment with experience in telecommunications billing and tracking systems.
The candidate must have experience developing Telecom standards, configuration testing, validation, administration, support, monitoring and maintenance for telecom infrastructure including the development of documentation are required. The candidate will be expected to utilize industry standard best practices and methodologies and provide knowledge transfer to other staff through both direct communication and formal documentation.
The Candidate should have experience with providing system High-Availability and the day to day support in a 24x7 365 environment is preferred. On call support will be required.
An in person interview will be required before a final selection is made.
The selected candidate may be required to complete a criminal background check.
This position is budgeted for 1960 hours annually and adjusted according to start date.
Please submit ONLY local candidates.
Candidates selected to participate in the interview process should bring three (3) business references to an interview
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 48442 while calling.
 
Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2),
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(Engineer: Customer Service, Project Management, Quality Assurance, Customer Service Skills LAN in Madison, WI)
     
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