Troubleshooting Analyst (Jobs in St Paul, MN)   Requirement id 158751 Job title Analyst Job location in St Paul, MN Skills required User Support, Troubleshooting, Bachelors Degree, Open Date 29-Jul-2026 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: User Support, Troubleshooting, Bachelors Degree, Start date :9/8/2026 End Date :08/31/2027 Submission deadline :Due to SCS on 08/09/2026 by 8:00 A.M. Client Info : The Metropolitan Council Office Minnesota Department of Information Technology Services (MNIT) Note: * The work is expected to be done remotely with rare on-site meetings. On-site meetings will be planned in advance. Mode of Interview: * The Met Council will conduct interviews. The Met Council reserves the right to remove a resource from consideration if the resource is unavailable for interview as requested by the State. Interviews will be conducted via Microsoft Teams. Description: Client is seeking one full-time resource to work as the Service Desk Support Analyst. The selected resource will provide technical support for incidents and requests reported by users (approximately 5,000) including, but not limited to, password resets, account unlocks, troubleshooting Windows and macOS issues, VPN support, Microsoft 365 support, printer assistance, and incident triage. Services are anticipated to be conducted Monday through Friday from 6:30am to 5:00 pm. At a high level, the resource will provide Service Desk Support for Met Council systems. Tasks: • Provide timely and consistent IT phone-based user support • Maintain high-quality end-user experience • Meet real-time service objectives (RSOs) • Ensure proper documentation and escalation of incidents and requests • Respond to incidents and service requests within defined RSOs • Document troubleshooting steps and resolutions • Escalate issues appropriately • Maintain knowledge base accuracy • Follow security and identity verification procedures • Provide knowledge transfer Minimum Qualifications: • High school diploma/GED with four (4) years experience in Technical Support roles o An Associates degree substitutes for 2 years of experience o A Bachelors degree substitutes for 4 years of experience Desired Skills: • Knowledge of computer hardware, software, and mobile device components. • Knowledge of Windows, macOS, and mobile operating systems, including configuration and troubleshooting. • Knowledge of networking fundamentals such as TCP/IP, DNS, DHCP, and VPN. • Knowledge of Active Directory, Group Policy, and endpoint security tools. • Knowledge of ITIL best practices for incident and asset management. • Skilled in diagnosing and resolving complex hardware, software, and connectivity issues. • Skilled in prioritizing and resolving service tickets efficiently. • Skilled in communication and collaboration with users, technical staff, and management. • Skilled in analyzing and identifying trends or root causes of recurring technical issues. • Ability to identify potential IT security-related situations. • Ability to deliver high-quality, customer-focused technical support. • Ability to manage multiple priorities and meet deadlines in a dynamic environment.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 158751 while calling.   Other jobs in MN: Coon Rapids (2), Duluth (6), Eagan (1), Edina (3), Little Falls (1), Maplewood (4), Mineapolis (1), Minneapolis (69), Minnesota (1), North Saint Paul (1), Plymouth (1), Roseville (2), Saint Cloud (3), Saint Paul (41), St Cloud (1), St Paul (5), Unknown (1),    User Support job openings in other states Jobs List Business Analyst IV - JIRA - Envoy Product Owner Create date: 28-Dec-2023 start date : 01/15/2024 End date :07/15/2024 submission deadline : 12/29/2023 client info : CO CDHS Note: * Position Location: Hybrid Description : As a contractor for the Business Innovation Technology and Se.... (This job is for - Business AnalystIntegration Jobs in CO Denver Analyst - (in Denver, CO)) SOFTWARE ARCHITECT - ADVANCED-11062-1 Create date: 27-Dec-2023 Start date :1/1/2024 Submission deadline : 1/3/2024 Client Info : Department of Administration Note : Q) INTERVIEW PROCESS (phone, video or in-person, how many rounds of i/vs, etc)? A) Initial round of phone interviews with in-person interview preferred before final selection. Descr.... (This job is for - job Jobs in SC COLUMBIA Architect - (in Columbia, SC)) SOFTWARE ARCHITECT - ADVANCED -10740-1 Create date: 13-Feb-2023 Start date :3/6/2023 Submission deadline :2/20/2023 Client Info :Department of Administration Description : --------------------------------------------- SCOPE OF THE PROJECT: Under limited supervision, the employee advises agency management on the most strategic uses of technology to support agency a.... (This job is for - job Jobs in SC COLUMBIA Architect - (in Columbia, SC)) NJDOH Help Desk Coordinator 2 (693735) Create date: 13-Jan-2023 Onsite Start date :02/06/2023 End Date :06/30/2023 Submission deadline :1/17/2023 Client Info :DOH Description : --------------------------------------------- This position is anticipated to renew at the fiscal year, so the dates above will go well beyond the 6/30 end. This.... (This job is for - job Jobs in NJ Ewing Developer - (in Ewing, NJ)) NCDEQ - User Support Analyst II (653275) Create date: 18-Nov-2022 Onsite Start date :11/25/2022 End Date :11/24/2023 Submission deadline :11/28/2022 Client Info :NCDEQ-ITS Description : --------------------------------------------- ***THIS POSITION IS TO WORK ONSITE! The User Support Analyst is a second level resource with specializ.... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC))     (Analyst: User Support, Troubleshooting, Bachelors Degree, in St Paul, MN)

Featured Jobs Jira Rally VersionOne Manager (Jobs in Lansing, Michigan) Business Analyst Azure Analyst (Jobs in Columbus, Ohio) PMP SCRUM Agile Manager (Jobs in Columbus, Ohio) - Consultant (Jobs in Columbus, Ohio) Manager (Jobs in Lansing, Michigan) Azure AWS Computer Consultant (Jobs in Columbia, South Carolina) Quality Assurance SCRUM TechLead (Jobs in Madison, Wisconsin) Troubleshooting Analyst (Jobs in St Paul, Minnesota) Project Manager Business Analyst Consultant (Jobs in Jackson, Mississippi) Architect DevOps IAM Consultant (Jobs in Columbia, South Carolina)