Research Analyzing Alternative Solutions Help Desk Environment Application Support   Requirement id 114308 Job title Analyst Job location in Durham, NC Skills required Customer Service, Browser Based Application, Research, Analyzing Alternative Solutions Help Des Open Date 23-Feb-2021 Close Date Job type Contract Duration 9 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Customer Service, Browser Based Application, Research, Analyzing Alternative Solutions Help Des Start Date :03/02/2021 End Date :11/21/2021 Submission Deadline :03/01/2021 Client Info : NCDHHS-NCFAST Note : * Agency Interview Type : Either Webcam Interview or In Person Description : This is an Application/Production Support position where selected candidates will support the NC FAST application by assisting outside customers/service providers who are accessing the system. This role also requires a high level of customer experience, and is not a hardware based help desk role. This position act sas a member of the Operations and Maintenance Support Team responsible for monitoring incoming service provider issues unable to be resolved by front line Help Desk staff by diagnosing the root cause and resolving isolated issues or, if required, escalating provider issues to development staff. These positions works closely with business and technical teams to troubleshoot issues with a focus on determining root cause to prevent recurrence. Issues may be referred to specialized business/policy staff, software developers and/or client implementation specialists. Positions work with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches, and may assist with setup of staging or test environments. Positions may recommend product and process improvement strategies based on perceived trends or patterns in field issues. These positions will be a liaison between Business, Program Management, System Development and A&I Tech Architects to coordinate any system change requests being created, budgeted, approved and implemented.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 114308 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), Customer Service job openings in Durham, NC Jobs List US-Technology Consultant I - J-11-237-468 Create date: 07-Jun-2017 Start Date : 06/12/2017 End Date : 12/12/2017 Submission Deadline : 06/09/2017 Description : Our clients customer base is rapidly expanding and as a result were are growing our Center of Excellence. We are looking for great Mid-level Technical Support Engin.... (This job is for - job Jobs in NC DURHAM Consultant - (in Durham, NC))    Customer Service job openings in other states Jobs List Desktop Support IV - 143125 Create date: 28-May-2025 Start date : 07/01/2025 End Date : 06/30/2026 Submission deadline : 6/4/2025 4:00:00 PM Client Info : DOC Note: * Interview Process: In-person interview required. * Duration: 6-30-26 with extensions possible * On-site or Remote? Candidate MUST be a WI resident or wi.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) HHSTP Operations Manager- 143105 Create date: 27-May-2025 Start date : 7/1/2025 End Date : 6/30/2030 Submission deadline : 6/3/2025 3:00:00 PM Client Info : Medicaid Note: * 100% Onsite, do not submit remote candidates. Description : The Operations Manager works to ensure both efficiency and quality across every aspect of the o.... (This job is for - job Jobs in MS Jackson Manager - (in Jackson, MS)) Programmer I - 141294 Create date: 28-Mar-2025 Start Date :4/21/2025 End Date : 06/30/2025 Submission Deadline :4/4/25 at 4:00PM CST. Client Info: DNR Note: * Interview Process: TEAMS * Duration of the Contract: Until 6/30/25 with extensions possible Onsite or Remote? Candidates must be WI resident or w.... (This job is for - Jobs in WI Madison Consultant - (in Madison, WI)) VDACS - IT Purchasing Analyst (758862) Create date: 03-Mar-2025 Job title: VDACS - IT Purchasing Analyst - 100% ON SITE (758862) Onsite No of Submissions : 2 Start date : 03/24/2025 End Date : 09/30/2025 Submission deadline : 3/6/2025 Client Info : VDACS Note: * Agency Interview Type: Web Cam Interview Only * 100%.... (This job is for - Jobs in VA Richmond Analyst - (in Richmond, VA)) VDOT System Administrator 3 (756697) Create date: 05-Feb-2025 Onsite No of Submissions : 2 Start date : 02/17/2025 End Date : 06/30/2025 Submission deadline : 2/10/2025 Client Info : VDOT Note: * Agency Interview Type: In Person Only Description : Required experience as a Systems Administrator, creativity and m.... (This job is for - job Jobs in VA Staunton Administrator - (in Staunton, VA))    Customer Service job openings in NC Jobs List NCDIT - Specialist- Mid Level (739934) Create date: 13-Jun-2024 Remote Max Submittals by Vendor: 2 Start date : 06/17/2024 End Date : 05/30/2025 Submission deadline : 06/19/2024 Client Info : NCDIT Description : ------------------------------------------------------ **This is a remote position. This candidate will work either: Sat – Tue.... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC)) NCOSC - Service Support Analyst- Expert (724679) Create date: 16-Nov-2023 Hybrid Start date :11/27/2023 End Date : 11/24/2024 Submission deadline :11/21/2023 Client Info : NCOSC Description : ------------------------------------------------------ **This is a hybrid of fully on-site position, depending on the candidates preference. The candidate is required .... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC)) NCDIT - Service Support Analyst- Expert (722854) Create date: 16-Oct-2023 Remote start date :08/01/2023 End date :06/28/2024 submission deadline :10/17/2023 client info :NCDIT Description : DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents and service requests. Service.... (This job is for - ServiceNow Jobs in NC Raleigh Analyst - (in Raleigh, NC)) NC -WSSU- Audio And Visual Media Technician Junior (715336) Create date: 09-Aug-2023 Onsite Start date :07/17/2023 End Date :01/12/2024 Submission deadline :08/14/2023 Client Info :WSSU - CSS Description : ******This candidate is required to work onsite for the duration of the engagement in Winston-Salem, NC. -Set-up, operate and control a variety of audio.... (This job is for - job Jobs in NC Raleigh Consultant - (in Raleigh, NC)) NCDIT - Technical Specialist- Mid Level (711031) Create date: 12-Jun-2023 Remote start date :05/22/2023 End date :05/21/2024 submission deadline : 06/12/2023 client info : NCDIT Description : ------------------------------------------- ***This position is remote for the duration of the engagement. <.... (This job is for - Management Jobs in NC Raleigh Specialist - (in Raleigh, NC)) (Analyst: Customer Service, Browser Based Application, Research, Analyzing Alternative Solutions Help Des in Durham, NC)

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