Research Analyzing Alternative Solutions Help Desk Environment Application Support   Requirement id 114308 Job title Analyst Job location in Durham, NC Skills required Customer Service, Browser Based Application, Research, Analyzing Alternative Solutions Help Des Open Date 23-Feb-2021 Close Date Job type Contract Duration 9 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Customer Service, Browser Based Application, Research, Analyzing Alternative Solutions Help Des Start Date :03/02/2021 End Date :11/21/2021 Submission Deadline :03/01/2021 Client Info : NCDHHS-NCFAST Note : * Agency Interview Type : Either Webcam Interview or In Person Description : This is an Application/Production Support position where selected candidates will support the NC FAST application by assisting outside customers/service providers who are accessing the system. This role also requires a high level of customer experience, and is not a hardware based help desk role. This position act sas a member of the Operations and Maintenance Support Team responsible for monitoring incoming service provider issues unable to be resolved by front line Help Desk staff by diagnosing the root cause and resolving isolated issues or, if required, escalating provider issues to development staff. These positions works closely with business and technical teams to troubleshoot issues with a focus on determining root cause to prevent recurrence. Issues may be referred to specialized business/policy staff, software developers and/or client implementation specialists. Positions work with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches, and may assist with setup of staging or test environments. Positions may recommend product and process improvement strategies based on perceived trends or patterns in field issues. These positions will be a liaison between Business, Program Management, System Development and A&I Tech Architects to coordinate any system change requests being created, budgeted, approved and implemented.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 114308 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), Customer Service job openings in Durham, NC Jobs List Technical Specialist (766489) Create date: 24-Jun-2025 Start date : 06/25/2025 End Date : 06/24/2026 Submission deadline : 06/27/2025 Client Info : NCDHHS-AM Note: * Agency Interview Type : Webcam Interview Only * Remote Description : ONLY CANDIDATES WITH EPIC SECURITY CERTIFICATION & EXPERIENCE WILL BE CONSIDERED..... (This job is for - job Jobs in NC Durham Specialist - (in Durham, NC)) US-Technology Consultant I - J-11-237-468 Create date: 07-Jun-2017 Start Date : 06/12/2017 End Date : 12/12/2017 Submission Deadline : 06/09/2017 Description : Our clients customer base is rapidly expanding and as a result were are growing our Center of Excellence. We are looking for great Mid-level Technical Support Engin.... (This job is for - job Jobs in NC DURHAM Consultant - (in Durham, NC))    Customer Service job openings in other states Jobs List PR1062901-R215757 - FDOT Job 2430 Network Engineer C Create date: 29-Sep-2026 Start date: 10/21/2026 End Date : 6/30/2027 Submission deadline: 10/7/2026 Client Info: Florida Department of Transportation Note: *"Term" does not mean the awarded contractor or resource are locked in for the full year – any contractor or resource may be terminated for cause, convenience, or funding du.... (This job is for - Quality Assurance Jobs in FL Tallahassee Engineer - (in Tallahassee, FL)) TSDS Product Support Analyst - 70127085 Create date: 11-Sep-2026 Start date :10/15/2026 End Date :08/31/2027 Submission deadline :09/18/2026 @ 5:00 PM (CT). Client Info : Texas Education Agency Note: * The primary work location(s) will be at 100% Remote, Work Location With-in the United States. * The working position is Telework. * Note: O.... (This job is for - job Jobs in TX Austin Analyst - (in Austin, TX)) FDOT Job 2210 Customer Support Analyst Create date: 09-Sep-2026 Start Date: 10/1/2026 End Date: 6/30/2027 Submission Deadline: 9/14/2026 Client info: Florida Department of Transportation. Note: *Face to Face Interviews: At the hiring managers discretion, interviews may be conducted via Microsoft Teams or in person. *Flexibility to work hours between 7:00 .... (This job is for - CommunicationQuality Assurance Jobs in FL Tallahassee Analyst - (in Tallahassee, FL)) DCY - Help Desk Analyst 1/ HDA1 (808942) Create date: 10-Aug-2026 Start date :8/24/2026 End Date :06/30/2027 Submission deadline :08/12/2026 Client Info :DCY Note: * Position: Remote * Interviews via Teams Description: The Help Desk Analyst provides Tier 1 technical assistance and program support for statewide child-serving system.... (This job is for - job Jobs in OH Columbus Analyst - (in Columbus, OH)) Help Desk II - 163956 Create date: 30-Jul-2026 Start date :8/24/2026 End Date :06/30/2027 Submission deadline :8/6/2026 at 4:00 PM CST. Client Info : DWD Note: * Interview Process: Teams with camera on. PLEASE NOTE: A real-time screenshot photo of the candidate MUST be uploaded to candidates bid in order to accept an interview request. Pleas.... (This job is for - Help Desk Jobs in WI Madison Consultant - (in Madison, WI))    Customer Service job openings in NC Jobs List NCDOT - PowerBI Dashboard Developer (804107) Create date: 15-Jun-2026 Start date :07/1/2026 End Date :06/30/2027 Submission deadline :06/19/2026 Client Info :NCDOT Note: *Agency Interview Type:Either Webcam Interview or In Person *Work Arrangement: Hybrid The candidate will need to come on-site on the first day to collect equipment. All candidates mus.... (This job is for - job Jobs in NC Raleigh Developer - (in Raleigh, NC)) NC DEQ - Technical Support Analyst - Lead (786810) Create date: 05-Dec-2025 Start date : 01/05/2026 End Date : 07/06/2026 Submission deadline : 12/11/2025 Client Info : NCDEQ-ITS Note: * Agency Interview Type : Either Webcam Interview or In Person * Remote Description : We are seeking a proactive and detail-oriented Technical Support A.... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC)) NCDIT - Specialist- Mid Level (739934) Create date: 13-Jun-2024 Remote Max Submittals by Vendor: 2 Start date : 06/17/2024 End Date : 05/30/2025 Submission deadline : 06/19/2024 Client Info : NCDIT Description : ------------------------------------------------------ **This is a remote position. This candidate will work either: Sat – Tue.... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC)) NCOSC - Service Support Analyst- Expert (724679) Create date: 16-Nov-2023 Hybrid Start date :11/27/2023 End Date : 11/24/2024 Submission deadline :11/21/2023 Client Info : NCOSC Description : ------------------------------------------------------ **This is a hybrid of fully on-site position, depending on the candidates preference. The candidate is required .... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC)) NCDIT - Service Support Analyst- Expert (722854) Create date: 16-Oct-2023 Remote start date :08/01/2023 End date :06/28/2024 submission deadline :10/17/2023 client info :NCDIT Description : DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents and service requests. Service.... (This job is for - ServiceNow Jobs in NC Raleigh Analyst - (in Raleigh, NC)) (Analyst: Customer Service, Browser Based Application, Research, Analyzing Alternative Solutions Help Des in Durham, NC)

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