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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
SCCM MSI Technology GPO SLA Engineer
(Jobs in Atlanta, GA)
 
Requirement id 52263
Job title Engineer
Job location in Atlanta, GA
Skills required Desktop Support, Active Directory, SCCM, MSI Technology GPO SLA
Open Date 17-Mar-2016
Close Date
Job type Not specified
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Engineer: Desktop Support, Active Directory, SCCM, MSI Technology GPO SLA

Description:

The Desktop Engineer is part of the IT Support Services team and will be responsible for defining, developing, and implementing end user device solutions for Secretary of State (SOS) users. Responsible for understanding, capturing and documenting the end user device requirements of the various user populations; researching, evaluating, testing and developing business cases for appropriate end user device solutions, configurations. Will determine, document, deploy and maintain end user device standards, deployment and management policies, methodologies, procedures and tools.
Provides 2nd and 3rd level support to the Support Services team and directly to the end users as needed Responsible for timely resolution of assigned incident and change tickets within established Service Level Agreements (SLA).
· Provide end user computing solutions and support to SOS.

· Design, test, deploy, and support a standardized desktop and laptop image consisting of the operating system and all supported applications

· Work in collaboration with the all IT teams and the SOS users to establish the requirements for building, deploying and maintain effective, reliable and secure end user device solutions.

· Research and understand the technologies, industry standards and best practices for effective, reliable and secure end user devices as well as the solutions for deploying, managing and supporting them.

· Ensure that solutions and service provided meets and/or exceeds established standards.

· Establish and maintain procedures for the configuration and deployment of all personal computers and peripherals

· Identify and organize day-to-day operation and maintenance tasks to ensure a secure a reliable computing environment

· Document standards and procedures for end user device technology; including computer software and hardware, documentation, and databases within IT and other business departments where applicable

· Ensure desktop security, including data integrity, file encryption and related hardware/software is in compliance with company policies

· Document and manage the change management procedures for all desktop or infrastructure changes that are performed by the team

· Project manage initiatives related to developing end user device solutions.

· Assist in maintaining an up-to-date multi-year Technology and Services Roadmap/Strategy for in-scope solutions and services



Required Skills:


· Undergraduate degree in business administration, computer science, software engineering, or related field, or equivalent work experience.

· A minimum of 3 years of experience in desktop support roles in a Windows environment, with at least 1 year experience as a desktop engineer.

· A minimum of 3 years experience working with Active Directory

· A minimum of 3 years experience with enterprise software deployment applications such as

· Microsoft SCCM(System Center Configuration Manager), software packaging applications, and remote control applications.

· Hands-on experience working with ticketing system

· A minimum of 3 years of experience working with MSI installations, first time installs and upgrades from scratch, repackaging of commercial and internal software affecting the enterprise, generating transform files & patches

· A minimum of 3 years experience working hands on with login scripts and group policies (GPO)

· 1 - 3 years of experience working as a technical lead in an enterprise environment with a focus on desktop infrastructure, desktop engineering, or desktop virtualization

·
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 52263 while calling.
 
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(Engineer: Desktop Support, Active Directory, SCCM, MSI Technology GPO SLA in Atlanta, GA)
   
 
     
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