SCCM ServiceNow Specialist (Jobs in Dauphin County, PA)   Requirement id 151131 Job title Specialist Job location in Dauphin County, PA Skills required Product Specialist, End User Support, SCCM, ServiceNow Open Date 03-Jan-2025 Close Date Job type Contract Duration 5 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Specialist: Product Specialist, End User Support, SCCM, ServiceNow No of Submissions : 2 Start date : 01/20/2025 End Date : 06/30/2025 Submission deadline : 01/09/2025 Client Info : L&I Description : This position is responsible for providing desktop and end user support for the Department of Labor & Industry (DLI) which consists of approximately 4000 users. This position supports the Daily operation of several bureaus within the DLI HQ building at651 Boas Street in Harrisburg. This position will provide primary support to the Office of Vocational Rehabilitation (OVR). This position is responsible for addressing all assigned tasks and incidents associated with Desktop & End User problems to meet the information technology resource needs for all employees located in the Harrisburg central office, Harrisburg district office, and remote support for all field OVR.The skill level of this position requires the ability to act independently,work in team environments and have advanced proficiency and competence in a variety of IT platforms and technologies. There are two bureaus that make up OVR, Bureau Blindness Visual Services (BBVS) and Bureau of Vocational Rehabilitation Services (BVRS). This position serves as an expert in the following assistive technology software, JAWS, Zoom Text, Dragon Naturally Speaking Duxbury, Kurzwell, and Fusion. Also responsible for resolving unique hardware such as braille printing, and A/V communications. Essential Responsibilities •Technical expertise in incident and change management via ServiceNow •Experience providing support to assistive technology software and hardware •Technical knowledge in workstation deployments and installation •Expert knowledge with MS Office products and troubleshooting skills •Performs hardware and software diagnostics •Performs physical installation of IT equipment •Excellent communication skills and assists customers to resolve issues •Assist remote IT support teams Qualifications/Requirements ·Minimum 2 years of experience in assistive technology hardware and software. ·Minimum 4 years of experience in a desktop and end user support. ·Strong history of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities. ·Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources. ·Demonstrated customer focus, building strong customer relationships. ·Strong analytical skills – strong problem-solving skills, can communicate in a clear manner through multiple mediums and effectively evaluates information as well as data to make decisions; anticipates obstacles and develops plans to resolve. ·Change oriented – actively generates process improvements; supports and drives change, and confronts difficult circumstances in creative ways. List of Skills: 1.Thorough knowledge and use of ServiceNow or understanding of asset management system 2.Expert knowledge and use of Windows OS and O365Office products 3.Excellent customer service awareness and communication skills 4.Excellent troubleshooting and problem-solving skills 5.Knowledge of hardware desktop, printer, scanner,video conference equipment 6.Knowledge of software installation, patching and troubleshooting 7.Knowledge of imaging workstations using MDT and/or SCCM 8.Ability to transport/lift boxes/equipment 9.Knowledge of VPN setup, support and install 10.Able to resolve technical issues with users over the phone 11.Knowledge of active directory users and privileges 12.Ability to think and act under pressure   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 151131 while calling.   Other jobs in PA: Dauphin (1), Dauphin County (3), Downingtown (2), Glen Milla (1), Harribsurg (1), Harrisburg (47), Horsham (6), Malvern (2), Pennsylvania (13), Phila (2), Philadelphia (16), Pittsburgh (1), Radnor (2), Reading (1), Sharon (3), WAYNE (1), West Cheste (1), West Chester (33), Product Specialist job openings in Dauphin County, PA Jobs List OA/ETSO - Product Specialist 3 (748840) Create date: 04-Oct-2024 No of Submissions : 3 start date :10/21/2024 End date :06/30/2025 submission deadline : 10/10/2024 client info : OA/ETSO Note: * OA - Network Monitor *URGENT NEED - candidates will be screened daily as they are received* *Position requires on-site reporting in .... (This job is for - End User Documentation Jobs in PA DauphinCounty Specialist - (in Dauphin County, PA))    Product Specialist job openings in other states Jobs List JFS-Product Specialist 1/ PS1 (753012) Create date: 20-Dec-2024 No of Submissions : 3 Start date : 12/30/2024 End Date : 06/30/2025 Submission deadline : 12/24/2024 Client Info : JFS Description : Years of Relevant Experience: 2-5 years of experience 1. Efficient in using BMC Control-M for scheduling jobs..... (This job is for - job Jobs in OH Columbus Specialist - (in Columbus, OH)) JFS-Product Specialist 5/PS5 (745824) Create date: 27-Aug-2024 Job Title: JFS-Product Specialist 5/PS5 (Middleware Administrator Engineer) (745824) No of Submissions : 3 start date :09/09/2024 End date :06/30/2025 submission deadline : 08/30/2024 client info : JFS Description : Year.... (This job is for - Jobs in OH Columbus Specialist - (in Columbus, OH)) Product Specialist 1/PS1 - 64738 Create date: 22-Aug-2019 Start Date : 09/16/2019 End Date : 06/30/2020 Submission Dead Line : Will Close to submissions on: Wednesday 8/28 @ 10AM Client Info : DAS Note: * Interviews: Candidates will need to be available for on-site interviews Description : Product Specialist 1/PS1.... (This job is for - Analysis Support Jobs in OH Columbus Specialist - (in Columbus, OH)) IT - BWC - Product Specialist 4/PS4 - 47902 Create date: 02-Aug-2017 Start Date : 08/14/2017 End Date : 06/30/2018 Submission Dead Line : 08/08/2017 Description : Job Title: The Product Specialist 4 Interview Process: Initial 15 minute phone call for 1st Round. 2nd round onsite interview. Will close to submissions: Tuesday 8/8/2017 at 10:00am EST IPSec Jobs in OH Columbus Specialist - (in Columbus, OH)) 40357 - IT - DOT - Product Specialist 4/PS4 Create date: 18-May-2016 Start Date : 06/13/2016 End Date : 06/30/2016 Submission Deadline : 05/31/2016 Description : Job Title: Product Specialist 4 / PS4 NTE Rate: $79.40 Interviews: Onsite interviews are REQUIRED. ONLY onsite interviews will be conducted. Local candidates are preferred. Resumes.... (This job is for - Equivalent GIS Jobs in OH Columbus Specialist - (in Columbus, OH))    Product Specialist job openings in PA Jobs List Product Specialist - 451280 Create date: 11-Apr-2016 Description: Product Specialist 4 (PS4) - 7 to 8 years relevant experience This resource will be managed by the Bureau of Information Technology and will be assigned as the primary GIS application developer for the Bureau of State Parks. The particular initiative includes the high priority State Parks Data Portal development .... (This job is for - job Jobs in PA Harisburg Specialist - (in Harisburg, PA)) (Specialist: Product Specialist, End User Support, SCCM, ServiceNow in Dauphin County, PA)

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