Home       |     Overview      |     Candidate Login      |     Post Resume       |     Contact us
 
  
     
     
Search Jobs
     
Keywords,Title,Skills,Company  Location,City,State,Zip  
  Advanced Search
     
Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
SIP Oracle SQL Java Javascript XML Analyst
(Jobs in Quincy, MA)
 
Requirement id 8970
Job title Analyst
Job location in Quincy, MA
Skills required Genesys Developer, Genesys 7.6 Framework, SIP, Oracle SQL Java Javascript XML
Open Date 13-Mar-2012
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type Phone Screen and Face to Face interview
Apply
   Email Recruiter: coolsoft
Job Description Analyst: Genesys Developer, Genesys 7.6 Framework, SIP, Oracle SQL Java Javascript XML

[Note : Submission Deadline : 03/16/2012 05:00PM]

Job Requirements

Duties:
The incumbent of this position will be assigned to Information Technology and will report to the IT Telecom Manager. This person will be the key liaison for day to day operations and application support for all aspects of the Genesys Contact Center and Nuance IVR Platform and associated infrastructure. This includes integration support among the Avaya S8800 PBX, (GVP, SIP) and any other vendor escalations. Work very closely with the clients Contact Center Managers, Agent users and other IT staff to help translate client requirements into system configuration. Be responsible for monitoring systems and satisfy reporting needs to the OneVoice (Genesys) users. The ideal candidate will have a proven track record of experience for supporting high available Genesys/Nuance solutions for enterprise size customers. This candidate will require good working knowledge and background in Contact Center technologies and operations, VoIP & SIP telephony experience and will need to have excellent communication and customer/vendor relations experience. The successful candidate must be capable of and comfortable with working in a team settings; sharing knowledge, skills and specific abilities in an effort to enhance overall team proficiency. Also, the successful candidate will be expected to perform other related duties as directed, but not limited to system backups, system archival; non technical duties as, meetings, conference calls, IT related material deliveries, routine server room organization. Hours may vary due to the dynamic nature of Call Center Operations.

Qualifications:

• 3+ years of Genesys support and programming experience
• Knowledge of one or more of the following disciplines:
• Genesys Framework logical Architecture and configuration
• Genesys SIP integration to Avaya Session Manager and adjuncts (T-Server, SIP Server)
• Contact Center Reporting using Genesys (URS, CCA, Infomart, CCPulse+)
• Genesys Inbound Voice Interactive (Object-Based) Routing
• Genesys Multi-Channel Services (Speech Enablement Applications, WEB, Chat, SMS)
• Genesys Voice Portal (GVP) Nuance IVR Platform support using CIM
• Working knowledge of various operating systems (Windows, Unix, AIX)
• Working knowledge of Database platforms (Oracle, SQL)
• Excellent oral and written communication skills
• Good interpersonal and customer facing skills
• Excellent problem solver with strong trouble shooting skills
• Ability to work with minimal supervision
• Working knowledge and skill in: VoiceXML, xHMI, Java, JavaScript, XML (SRGS grammar syntax, and C++ is a plus.
• Prior experience mentoring co-workers and/or internal customers to transfer technical knowledge a plus.
• Prior experience in technical documentation tasks a must, systems maintenance and business continuity processes a plus.
• Genesys Certified Professionals (CIV, DIV, CVP, IWD, CSIP) a plus
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 8970 while calling.
 
Other jobs in MA: Boston (103), Burlington (1), Cambridge (1), Canton (3), Chelsea (9), Franklin (1), Lexington (2), Malden (10), Marlborough (2), Maynard (2), Newton (1), Quincy (6), Sharon (1), Waltham (1), Welesley (1), Wellesley (6), Westborough (1), Westbourough (1),
 
 Genesys Developer job openings in other states
Jobs List

DBM - BITS - Software Engineer- 160166
Create date: 17-Jun-2026
Start date :07/01/2026
End Date : 06/30/2027

Submission deadline : 6/19/2026 4:00:00 PM

Client Info : DOT

Note:

* Interview Process: Teams interview with Camera On, 2 rounds

* Duration: until 6/30/27 with extension possible

* Remote or On-site? 100% remote. Must be CURRENT WI.... (This job is for - Jobs in WI Madison Engineer - (in Madison, WI))

Genesys Developer (CS2) - 53506
Create date: 02-Jul-2019
Description:

Genesys Developer. We are seeking a Genesys Developercontractor in Columbus, Ohio with routing experience or other Contact Center software suites like Genesys such as Avaya, Cisco, Interactive Intelligence (I3), Aspect, etc. (This job is for - Cisco Routers Jobs in OH Columbus Developer - (in Columbus, OH))

Genesys Developer - 32590
Create date: 08-Mar-2018
Client Info : Wells Fargo - Charlotte

Candidate must be our W2 Employee

Candidates RTR form should be only on the name of APEX Systems

Job Description :

Apex Systems, the nations 2nd largest Information Technology staffing organization, has an opportunity for a Senior Genesys Developer. This is a contrac.... (This job is for - IRD Jobs in NC Charlotte Developer - (in Charlotte, NC))

Genesys Payroll And Mainframe SME - J-11-246-997
Create date: 31-Jul-2017
Start Date : 07/24/2017
End Date : 12/23/2017
Submission Dead Line : 08/04/2017
Description :

Genesys Payroll and Mainframe Subject Matter Expert (SME)
Location: Chicago, IL (60603)

Responsible for Genesys Payroll and Mainframe application production support and enhancement.
Shou.... (This job is for - SMEJCL Jobs in IL CHICAGO Developer - (in Chicago, IL))

Voice Engineer - 6582
Create date: 08-Jun-2017
The candidate will provide support and consulting on current contact center platforms including Genesys CTI, IVR, eServices, NICE/IEX workforce management, & Verint workforce management.

Responsibilities:

* Build knowledge/skills of team members on new technologies (Co-Browse, Chat, Analytics & other)
* On-call re.... (This job is for - Troubleshooting NICE Jobs in OH Columbus Engineer - (in Columbus, OH))
 
 Genesys Developer job openings in MA
Jobs List

Senior Telecom Analyst - ITS43_TelecomAnalyst_FY12_DOT_002
Create date: 05-Jun-2012
[**Note : Close Date: 06/11/2012 05:00PM**]

[Note : Contract Length: 1 year(renewable)]

Description :

Duties:
The incumbent of this position will be assigned to Information Technology and will report to the IT Telecom Manager. This person will be the key liaison for day to day operations and application suppo.... (This job is for - job Jobs in MA NorthQuincy Analyst - (in North Quincy, MA))
(Analyst: Genesys Developer, Genesys 7.6 Framework, SIP, Oracle SQL Java Javascript XML in Quincy, MA)
   
 
     
Search Jobs
     
Keywords,Title,Skills,Company  Location,City,State,Zip  
  Advanced Search
     
    About Us     Services    Privacy policy    Legal     Contact us     Copyright JobsInHand.com All Rights Reserved