SLA Splunk Azure Support System Development Life Cycle System Analysis Analyst (Jo   Requirement id 97080 Job title Analyst Job location in Seattle, WA Skills required SLA, Splunk, Azure, Support System Development Life Cycle Sy Open Date 29-Aug-2019 Close Date Job type Contract to Hire Duration 6 Months Compensation DOE Status requirement not found Job interview type Face to Face interview Apply    Email Recruiter: coolsoft Job Description Analyst: SLA, Splunk, Azure, Support System Development Life Cycle Sy Candidate must be our W2 Employee We should submit only GC, GC EAD, L2 EAD, H4 EAD and Citizens. Description: Gathers, and documents business requirements to support the design and development of technology and/or process solutions. Leverages relevant processes, technology, and subject matter experts to propose appropriate solution options. Clearly communicates issue resolution. Performs application maintenance and system configuration in support of solution delivery initiatives. 8-10 years. Typical Day in the Role: Acts as contact for all incidents on system issues or problems. Works with cross functional internal and external teams. On call rotation. 24/7 escalation support. Troubleshoots, identifies issues to ensure resolution and keeps systems operational. Gather RCAs, documents KBAs. Identifies trends, gathers requirements and escalates issue trends for resolution. Works on Splunk, New Relic and other monitoring tools. Develops recommendations and coordinates issue resolution with Information Technology (IT) System Configuration & Testing: Performs application configuration (i.e. create attributes, workflows and UI changes) in support of solution delivery initiatives. Supports data conversion. Performs the extract, load, and validation of converted data. Supports solution testing efforts by developing test plans, preparing test environments, performing test execution, and validating test results. Uses data queries to support validation of data conversion and test results. Production Support: Provides 24*7 global support of critical systems. Drive system support, working trouble tickets and escalating to teammates according to priority and required expertise queue, completing resolution within SLA. Develops system proficiency and builds subject matter expertise through root cause analysis. Coordinates issue resolution with vendors and/or cross-functional teams. Provides timely and thorough communication regarding issue status/resolution with end-users and team. Creates and maintains systems documentation (e.g. Wiki, Knowledge Base Articles) Develops and facilitates system training. Uses query tools to write ad-hoc queries for mass data analysis and operational reports. Candidate Requirements A strong technology background, comfortable working across a range of systems and technologies. Possesses scripting/development skills to build effective tooling and remediate simple coding issues. Proven experience of automation techniques, approaches, and tooling. 8-10 years. Working knowledge of systems development lifecycle and IT operations. Any query language, MS Excel, MS Word, Knowledge of Cloud (Azure ) is a plus. Soft skills, Ability to communicate, responsible and accountable, self starter, calm under pressure. Splunk & New Relic – monitoring tool Nice to have: Cloud preferably Azure Provides 24*7 global support of critical systems. Top 3 must-have hard skills Splunk – any query language – new relic Azure – cloud Experience on an on call/support experience   Call 502-379-4456 Ext 100 for more details. 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