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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
SLAs Oracle ITIL IExpense TeamLead
(Jobs in Massachusetts, MA)
 
Requirement id 91716
Job title Team Lead
Job location in Massachusetts, MA
Skills required SLAs, Oracle, ITIL, IExpense
Open Date 29-Apr-2019
Close Date
Job type Contract
Duration 20 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Team Lead: SLAs, Oracle, ITIL, IExpense

Start Date :05/06/2019
End Date :12/31/2020
Submission Deadline:5/3/2019

we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for client and for the people who work here.

- Day to Day job Duties: (what this person will do on a daily/weekly basis) - Primary Application Support Lead at onsite for Oracle R12 Finance (AP, AR, GL, CM, SLA, iExpense, etc.) and Purchasing (PO) functions - Provide ITIL driven support and maintenance work for Oracle Finance and Purchasing modules - Responsible to analyze and solve user issues and requests within the agreed SLAs - Work with offshore team to manage assigned tickets in Finance and purchasing functions and to ensure that all tickets are resolved as per agreed SLAs - Continuous improvement ideas to reduce the no of tickets - Recommend process optimizations to business folks - Identify, create and execute set of actions to reduce production support ticket volume in finance and purchasing functions - Primary contact point for client business users, process owner, business analyst during US work hours - Periodically review training issues, user satisfaction with client business analyst and process owners Basic Qualifications: (what are the skills required to this job with minimum years of experience on each) - Minimum 3+ years of experience across Oracle Finance and Purchasing modules - Minimum 3+ years of ITIL based support experience Nice to Have; (But not a must) - ITIL Certified
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 91716 while calling.
 
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(Team Lead: SLAs, Oracle, ITIL, IExpense in Massachusetts, MA)
     
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