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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
SOD Management EPM ITIL Cobol IT Professional Consultant
(Jobs in SAN JOSE, CA)
 
Requirement id 49219
Job title Consultant
Job location in San Jose, CA
Skills required SOD, Management, EPM, ITIL Cobol IT Professional
Open Date 20-Oct-2015
Close Date
Job type Contract
Duration 3 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Consultant: SOD, Management, EPM, ITIL Cobol IT Professional

NOTE :
Start Date : 10/12/2015
End Date : 10/10/2016
Submission Deadline : 10/22/2015

Client Info : COMSYS

Description:
SUMMARY OF POSITION:
This position is responsible for supporting Service Management solution, particularly Incident, Change and Problem Management in a range of operational activities. These activities include developing and rolling out enterprise process improvements; identifying and building business cases for process upgrades; documenting and maintaining records of current service management and service delivery processes; analyzing gaps and providing recommendations on enhancements to Change, Release and Problem management processes and operations.
Analysis and Metrics
Develop and continuously improve operational metrics for Service Management. Report on key performance indicators, service level compliance, and trending analysis for MIS management.
Maintain and perform compliance monitoring of the Release, Change, Problem and Incident Management process, policies and procedures.
Participate in the analysis, development and maintenance of operational metrics, scorecards, dashboards, issue tracking and status reports, ensuring deadlines are met and reports are completed and distributed appropriately
Perform periodic reviews of the Change Approval Matrix access levels and evaluate compliance and Segregation of Duties (SOD) violations for discussion with the Business Process Leads.
Documentation and Reporting
Create dashboards that include operational metrics, scorecards, issue tracking and status reports for all areas of IT Service Management.
Operational Support
Participate in Release Calendar Panning efforts by consolidating inputs from business units and financial close periods; Maintain and oversee all changes and updates to SAP and LOB/IS Release Calendars
Training and Collaboration
Review and validate global EPMO training materials pertaining to Service Management;
Process Improvement
Identify opportunities and propose measures to continually improve Release, Change, Problem, Incident management processes and operations by leveraging the infrastructure, global processes and tools.
Work Experience
5-7 years experience driving a large work group and decisions in a matrix-reporting environment
2-4 years experience in MS-Access, VBA, Scripting, Complex Queries, Forms & Reporting,
Experience working with Microsofts Office Suite of applications (Excel, Word, Project, PowerPoint, etc)
Experience with Service Delivery frameworks specifically IT Infrastructure Library (ITIL) Foundations (V3 certification strongly preferred)
Familiarity with Incident, Problem, Change and Asset Management processes
Experience Knowledge Management tools and processes
Past experience developing plans and milestones
Must have prior experience in setting standards and methods for measurement (scorecards)
Demonstrated ability to improve processes and promote change
Experience working across organizational lines to achieve creative solutions
Experience with Baldrige, Six Sigma, and Lean (Black Belt or equivalent preferred)
Experience with CMMI and CobIT
ServiceNow and BCM Remedy
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 49219 while calling.
 
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(Consultant: SOD, Management, EPM, ITIL Cobol IT Professional in San Jose, CA)
     
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