SOP BMC Software And Hardware Support Consultant (Jobs in Hartford, CT)   Requirement id 115376 Job title Consultant Job location in Hartford, CT Skills required LAN Environments, System Administration, SOP, BMC Software And Hardware Support Open Date 23-Mar-2021 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: LAN Environments, System Administration, SOP, BMC Software And Hardware Support start date:4/9/2021 End date:04/12/2022 submission deadline:03/26/2021 client info : CT DOL Note: * Candidate must be local or willing to commute or relocate. Description: 2-5 yrs exp Full-time professional work experience in maintaining and supporting Local Area Networks (LAN) including: troubleshooting and repair of hardware, computer systems and peripherals, workstation software, and maintaining user accounts. Substitutions: Accredited college training may substitute for the required work experience, with a maximum substitution of four (4) years. (Fifteen (15) semester hours in Information Technology or a related area is required.) Accredited graduate training in the above area may substitute for the required work experience, with a maximum substitution of one (1) year. Successful completion of an Information Technology Certification program, may substitute for the required work experience with a maximum substitution of two (2) years. (Proof of certification must accompany application.) One (1) year of work experience as a Network Engineer-Associate ; LAN Administrator-Associate ; Help Desk Coordinator-Senior ; Systems Administrator-Associate may substitute for all of the required experience. EXAMPLES OF DUTIES: Assist in supporting the Agencys technology by functioning as a single point of contact for end-users by providing desktop support to local and remote locations in accordance with established policies and procedures. Duties include but not limited to maintaining, installing, diagnosing, repairing, and upgrading PC, laptop, tablets, printers, MFDs equipment, and computing peripherals. The analyst will communicate and present technical information to both IT staff and Business Users in an understandable and concise format and will be responsible for creating and validating standard operating procedures (SOPs); coordinate hardware repairs with the appropriate vendors to ensure timely product delivery and proper functioning of new equipment and services; create user accounts and manage access control based on agency policies; utilize the agencys BMC ticketing system to create, track, review, and escalate service requests; maintain an inventory of installed software, hardware assets and manage software licensing to ensure accurate licensing is adhered to; provide support on a variety of computer hardware and software issues by identifying researching, and resolving technical problems. Preferred Skills and Ability: The ideal candidate must be able to excel in a rapidly changing environment and is service-oriented and proactive in anticipating and resolving desktop support issues while maximizing efficient use of computing resources. Ability to provide feedback and input to the IT department for forecasting and bench marking desktop computing resources and have excellent communication skills. Experience with a variety of desktop hardware, printers and peripherals. Experience in a variety of Windows operating system environments (Windows 7, Windows 10, MS Server 2012, 2008, 2016 ) and ability to capture desktop images and utilize diagnostic tools to ensure desktop environments are functioning optimally. Experience and working knowledge in using and supporting Microsoft productivity software (Word, Excel, Powerpoint, Access, Outlook, 2007-2016, O365, Sharepoint). Experience with BMC ticketing system or other ticketing applications. Additionally, candidates should be familiar with modern host and client based productivity and collaboration tools such as Slack, Google Docs, GoTo Meeting, Webex, etc and should be able to assist end users with basic connectivity and access and to triage emerging support issues and escalate.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 115376 while calling.   Other jobs in CT: Bristol (4), Hartford (1), Shelton (6), Westport (1), Windsor (4), Windsor Locks (1),    LAN Environments job openings in other states Jobs List LAN Switching Customer Support Engineer - J-10-848-866 Create date: 16-Dec-2013 Main Requirements Layer 2/ LAN Switching troubleshooting (not design, monitoring or installation) Nexus-OS is required (Nexus 7k/ N7K preferred) Job is taking calls from live customer in emergency situations, must be able to lead on the call, be seen as trusted advisor and work well within the team. Responsibilities:? Provi.... (This job is for - Nexus IOS Jobs in TX BUCKINGHAM Engineer - (in BUCKINGHAM, TX))     (Consultant: LAN Environments, System Administration, SOP, BMC Software And Hardware Support in Hartford, CT)

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