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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
SOW Consultant
(Jobs in Whitsett, NC)
 
Requirement id 98904
Job title Consultant
Job location in Whitsett, NC
Skills required Communication Skills, SOW, Server Support Experience,
Open Date 11-Oct-2019
Close Date
Job type Contract to Hire
Duration 7 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Consultant: Communication Skills, SOW, Server Support Experience,

Description:

SHIFT HOURS: 8pm - 5am ET onsite in the NC Data Center
- All production hardware, night shift AMEX is a transactional customer, so they want quick support with Dell hardware issues.

- Must have specific and significant experience supporting Dell PowerEdge Servers-Rack Servers - mostly Generation 14 servers - 640, 740, 840, 940
- Assist with troubleshooting issues for servers
- Troubleshooting and resolving any HW issues that come up during the power on/base configuration/firmware-bios updates of the system. This would include making the calls or notification to Dell Support, opening the SRs either online or on the phone, requesting/installing the replacement parts. This would allow us hand over the system in a 100% working state for the customer to implement their OS and applications.
- Perform the required troubleshooting of server issues when new support cases are opened with Dell Support.
- Parts replacement on existing Dell Servers this would include, all serviceable parts in a server, Hard drive/SSD , power supplies, I/O cards, BOSS, Motherboard, etc.
- Upon receipt of new servers at data centers, do physical system power on and base configuration of the iDRAC.
- For regular servers, non-Nutanix systems, this would include installing the latest qualified HW Firmware and BIOS and hard drive firmware.
- Replacing, retention and processing of failed hard drives/SSDs from the Dell Servers.
- Establish regular monthly cadence meetings with Dell Sales and pre-sales teams to ensure SOW and customer expectations are being met.
- Hours are from 8PM to 5AM (M-F)
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 98904 while calling.
 
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(Consultant: Communication Skills, SOW, Server Support Experience, in Whitsett, NC)
     
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