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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
CICS MICROSOFT Word And Excel Office 2010 Office 365 outlook Consultant
(Jobs in
 
Requirement id 158426
Job title Consultant
Job location in Madison, WI
Skills required CICS, MICROSOFT, Excel, Word And Excel Office 2010 Office 365 ou
Open Date 10-Jun-2026
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Consultant: CICS, MICROSOFT, Excel, Word And Excel Office 2010 Office 365 ou

Start date :07/06/2026
End Date :06/30/2027

Submission deadline :6/16/2026



Note:
*7 Year Standard Background Check run internally by HR.
*Fingerprinting is required if working with FTI.
*A real-time screenshot photo of the candidate MUST be uploaded to candidates bid in order to accept an interview request.
*Please see "DWD Realtime Photo Requirement & Instructions" document in the Attachments section of this posting for details.
*Onsite or Remote? Candidates must be CURRENT WI residents.
*No relocation is allowed.
*Selected hire will be required to come onsite at GEF 1 for two weeks of training then 1-2 times per week after.
*The contractor will be required to be available online, be present to meet all workload requirements, and must be available to attend all scheduled meetings during DWD standard working hours of 7.45 am – 4.30 pm Central Time.
*Interview Process: Teams with camera on.

Additional information:
All service providers submitted with inconsistencies or falsifications in their credentials will be disqualified and DOA Purchasing will be notified.

Description:
The service to be performed includes providing Identity and Account Management (IAM) services for
DWD staff and public users of DWD applications, performing 1st and 2nd Tier computer support forinternal DWD staff, and managing and deploying computers for DWD staff.
The public-facing applications include various programs for the Divisions of Unemployment Insurance and Employment Training.
The proposed service includes verifying the identity of the caller, resetting their password and or unlocking their account, instructing the caller to use self-service account recovery in the future, forwarding the call to another call center if needed for further assistance, and documenting the details of the call.
The 1st and 2nd Tier computer support includes IT troubleshooting (hardware, softwareand network), problem documentation, customer assistance, and problem escalation.
The services and quality provided will be monitored by the ITSC supervisor utilizing real-time data generatedby the call manager and ticketing software, as well as quality assurance recordings.

Program Related:
Please ensure you attach the WI Cover Sheet (attached), a valid Right to Represent, and the candidates resume with full legal first name, and last name.
Withdrawn candidates will not be permitted to be replaced.
If you would like to use a sub vendor, only 1 level deep, please submit the Sub Vendor usage form.

Nice to Have Skills:
• Experience providing IT support in a professional setting
• Experience working with Microsoft Office Suite
• Experience providing identity management administration
• Experience working with a web-based ACD system

Project details:
*The service to be performed includes providing Identity and Account Management (IAM) services for DWD staff and public users of DWD applications, performing 1st and 2nd Tier computer support for internal DWD staff, and managing and deploying computers for DWD staff.
*The public-facing applications include various programs for the Divisions of Unemployment Insurance and Employment Training.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 158426 while calling.
 
Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2),
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US Bank

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(Consultant: CICS, MICROSOFT, Excel, Word And Excel Office 2010 Office 365 ou in Madison, WI)
     
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