Troubleshooting Customer Service Skills Consultant (Jobs in Jacksonville, FL)   Requirement id 158246 Job title Consultant Job location in Jacksonville, FL Skills required Desktop Support, Troubleshooting, Problem Solving Skills, Customer Service Skills Open Date 19-May-2026 Close Date Job type Not specified Duration 24 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Desktop Support, Troubleshooting, Problem Solving Skills, Customer Service Skills Bid URL: https://s3.ariba.com/Buyer/Main/aw?awh=r&awssk=EJkbmVgwcMTe7oiN&realm=myfloridamarketplaceFLAIR&passwordadapter=AribaSupplierNetworkUser&dard=1 Note: Online Submission Submission Deadline: Friday, May 29th 2026 at 5:00 PM. Start Date:6/30/2026 End Date:6/30/2028 Client: Florida Department of Transportation Note: * At the hiring managers discretion, interviews may be conducted via Microsoft Teams or in person. * Telecommuting: Teleworking is not authorized for this position Description: Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor service ticket queue and resolve tickets as assigned. Document work performed and resolutions. * Install, configure, and troubleshoot audio-visual and video conference equipment as assigned. * Perform basic network and telephony support. Provide on-site support for remote troubleshooting by other OIT technical staff. Travel between FDOT locations required 25% - 40%. 5 Education High School diploma or equivalent and 1 year of work experience in the installation, maintenance and technical support of workstation hardware. OR 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems. OR Technical certifications from workstation training programs such as CompTIA A+ and Net+ may be substituted for 6 months of experience OR Associate degree in from an accredited college or university with at least 25% of the completed coursework in Information Technology related courses. 6 Experience Minimum of 1 year of experience in the installation, maintenance, and technical support of workstation hardware. 7 Primary Job Duties/ Tasks 1. Concentration and desire to work in desktop support. 2. Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops, printers, mobile devices. 3. Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures. 4. Assist in coordinating audio-visual setup and videoconference support. 5. Assist with annual inventory scanning and equipment surplus. 6. Install, configure, and update software. 7. Participate in team projects, meetings and assignments. 8. Responsible for reading and following the Departments Procedures and Policies. 9. Responsible for understanding and enforcing the Departments Policies and Procedures. 10. Responsible for documenting solutions to Technology issues. 11. Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources. 12. Perform other related duties as assigned. 13. Ability to lift up to 50 lbs. 14. Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather. 9 General Knowledge Skills and Abilities (KSAs): The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas: 1. Initiative: Must be able to comprehend assignments, organize workload, and meet deadlines with little direction. Must be able to monitor and analyze situations to determine the next step. 2. Communication: Can clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others. 3. Customer Service: Works well with clients and customers (i.e., business office, public, or other agencies). Able to assess the needs of the customer, provide information   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 158246 while calling.   Other jobs in FL: Alachua (1), Ft Lauderdale (2), Ft Myers (2), Jacksonville (57), Lake Mary (1), Miami (4), Orlando (10), Saint Petersburg (3), South Florida (1), St Petersburg (1), Tallahassee (1), Tampa (26),    Desktop Support job openings in other states Jobs List Help Desk III - 156858 Create date: 26-Mar-2026 Start date : 04/20/2026 End Date : 06/30/2026 Submission deadline : 4/2/2026 4:00:00 PM Client Info : DOT Note: * Interview Process: via Microsoft Teams * Remote or Onsite: Candidates must be CURRENT WI residents. No relocation allowed. Required to be onsite 2 days a week und.... (This job is for - outlook Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support IV - 156287 Create date: 11-Mar-2026 Start date :4/6/2026 End Date :06/30/2026 Submission deadline :3/18/2026 at 4:00 PM CST Client Info : DFI Note: * Interview Process: Teams with camera on * Onsite or Remote? Candidates must be CURRENT WI residents. No relocation allowed. The selected hire will be onsite in Madison 4 .... (This job is for - ITSM Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support I - 154661 Create date: 02-Feb-2026 Start date : 2/23/2026 End Date : 12/31/2026 Submission deadline : 2/9/2026 4:00:00 PM Client Info : Milwaukee County Note: * Interview Process: Microsoft Teams * Duration: This is a 9-month contract. * Onsite or Remote? Candidate MUST be a WI resident. No Relocati.... (This job is for - job Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) Client Technologies Technician - Entry - 9437 Create date: 16-Jan-2026 Start date :2/16/2026 End Date :12 Months from projected start date Submission deadline :1/23 at 5:00PM EST. Client Info : SCDOT Note: * Interview Process: 1 round, virtual (video required) * Work Location: Role is fully onsite * Candidate location: Candidate MUST be a SC r.... (This job is for - job Jobs in SC Columbia Consultant - (in Columbia, SC)) Desktop Support I - 152642 Create date: 18-Dec-2025 Start date :1/26/2026 End Date :12/31/2026 Submission deadline :12/29/2025 at 4:00 pm CST. Client Info : Milwaukee County Note: * Interview Process: Microsoft Teams * Onsite or remote? Candidates MUST be a current Wisconsin resident or willing to relocate at the candidates own expens.... (This job is for - job Jobs in WI Wauwatosa Consultant - (in Wauwatosa, WI))     (Consultant: Desktop Support, Troubleshooting, Problem Solving Skills, Customer Service Skills in Jacksonville, FL)

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