ITIL KPIs EHR Hipaa Analyst (Jobs in Richmond, VA)   Requirement id 159133 Job title Analyst Job location in Richmond, VA Skills required ITIL, KPIs, EHR, Hipaa Open Date 16-Sep-2026 Close Date Job type Contract Duration 9 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: ITIL, KPIs, EHR, Hipaa Start date: 09/28/2026 End Date : 06/30/2027 Submission deadline: 9/18/2026 Client Info: VDH Note: *Hybrid *Both Phone and In Person *The Oracle Health Patient Accounting (OHPAC) Application Support Specialist provides Tier 1, first-call-resolution support to end users utilizing Oracle Health Patient Accounting and related patient accounting areas. Description: The Oracle Health Patient Accounting (OHPAC) Application Support Specialist provides Tier1 support to end users of Oracle Health Patient Accounting and related patient accounting areas. This position provides technical and functional expertise to trouble shoot application issues, support user and system configuration, monitor key OHPAC functions, and assist with maintaining stable and effective patient accounting operations. The specialist serves as a first point of contact for end users, resolving issues when possible and escalating complex problems to appropriate Tier 2, technical, implementation, or vendor support teams. This role plays avital role in supporting the successful implementation and sustainment phases of the VDH Electronic Health Record initiative and help ensures deployed EHR capabilities remain stable, fully operational, and effectively adopted by end-users through post-cutover health checks, issue tracking, and sustainment readiness planning. · Provides Tier 1 clinical support to meet and exceed established Service Level Agreements (SLAs) and follow ITIL processes. · Triages end user issues and determines if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2. · Must understand VDH and Local Health Department EHR policies, procedures, and workflows and Oracle Health-specific procedures to resolve issues. · Acquires and maintains a general and clinical knowledge of client and related software applications. · Attends professional development training as instructed. · Maintains necessary technology skills to perform common client specific First Call Resolution (FCR) tasks, with training, including password resets, Citrix troubleshooting, common desktop troubleshooting, etc. · Conduct pre- and post-go-live system health checks to verify operational readiness and functionality of the deployed Electronic Health Record (EHR) solution at each VDH facility · Monitor key performance indicators (KPIs) and system usage metrics to identify early warning signs of functional or technical degradation · Participate and help sustain readiness checklists and site health status dashboards for EHR leadership and Go-Live command center operations · Contribute to lessons learned, issue trend analysis, and process improvements for future site deployments and system rollouts · Post-Go-Live Health Check Reports that assess system performance and user adoption following deployment · Sustainment Readiness Checklists to evaluate preparedness for ongoing operations and support · Knowledge Transfer Documentation to ensure continuity of operations and effective handoff to support teams · Issue Resolution Logs and Trend Analyses to track, resolve, and analyze recurring challenges · Exhibits a basic understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Foundational Communication - Simple messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures. Monitors specific OHPAC functions and operational indicators to identify potential application or workflow issues, including areas such as user configuration, work queues, processing functions, interfaces, printing, document management, and other patient accounting-related activities, as applicable. Knowledge and Skills: Foundational knowledge of Oracle Health Patient Accounting (OHPAC) and   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 159133 while calling.   Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14), ITIL job openings in Richmond, VA Jobs List VDOT ITIL Process Manager (723742) Create date: 09-Nov-2023 Hybrid Start date :12/04/2023 End date :06/30/2024 Submission deadline :11/14/2023 Client info :VDOT Description : **Local Richmond, VA candidates required due to onsite requirement **This position requires onsite several days a w.... 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