ServiceNow MS Office Suite Strong Communication Skills Specialist (Jobs in Ralei   Requirement id 152336 Job title Specialist Job location in Raleigh, NC Skills required Incident Management, ServiceNow, Ticketing Systems, MS Office Suite Strong Communication Ski Open Date 13-Mar-2025 Close Date Job type Contract Duration 3 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Specialist: Incident Management, ServiceNow, Ticketing Systems, MS Office Suite Strong Communication Ski Hybrid No of Submissions : 2 Start date : 03/24/2025 End Date : 06/30/2025 Submission deadline : 03/14/2025 Client Info : NCDIT Note: * Agency Interview Type: Webcam Interview Only * Typical Experience: 60-84 months Description : Must-Haves: 4-6 years of experience in Incident Management. Proficient understanding of ITIL principles. Experience with ServiceNow ticketing system. Knowledge of MS Office Suite including Outlook, Visio, PowerPoint, Excel, etc. Strong communication skills with the ability to interact effectively across all levels of leadership. Plusses: ITIL certification is highly desirable. Previous experience in State Government is an advantage. Proven track record of developing and providing service level agreements and resolving IT incidents. The Incident and Problem Manager is responsible for overseeing the incident management and resolution process within the IT service management framework. This role includes overseeing the prioritization and escalation of IT incidents, coordinating major incident responses, and implementing workarounds. The Incident Manager conducts trend analyses and root cause analyses to identify areas for improvement. In addition, the Problem Manager tracks IT incidents, conducts post-mortems after major incidents, and organizes the problem management team to perform root cause analysis. This dual role ensures that temporary fixes are not sufficient and that underlying issues are addressed to enhance the overall performance of IT services. Communication is pivotal; liaising with supervisors/service owners/customers/others coordinating activities/reviewing work status/exchanging information/resolving problems is integral. Establish and enforce incident response service level agreements in consultation with service owners and customer in the business to establish incident resolution expectations and timeframes. · Analyze performance of incident management activities and documented resolutions, identify problems, and devise and deliver solutions to enhance quality of service and to prevent future problems. · Regularly iterate on the incident management process using data gathered about the frequency and severity of incidents. Serve as an escalation point for major incidents, collaborating with support teams for resolution. Develop and maintain incident and problem management processes, ensuring adherence by all relevant personnel. · Design and enforce request handling and escalation policies and procedures. · Coordinate the transfer to the problem management process where necessary. · Track and analyze trends in incident reports while utilizing analytical methods to assess and enhance incident management performance. This includes generating statistical reports to inform proactive problem management and identifying underlying issues that lead to problems. · Assess need for any system reconfigurations (minor or significant) based on incident trends and make recommendations. · Oversee the development, implementation, and administration of incident & problem management training procedures and policies. · Oversee and improve the problem management process by seeking out and integrating best practices wherever possible. · Conduct root cause analysis meetings, including writing meeting agendas and facilitating the sessions. · Creatively implement a variety of root cause analysis techniques. Work closely with ServiceNow platform team to implement policies and procedures finalized.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 152336 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), Incident Management job openings in Raleigh, NC Jobs List NCDIT - Technical Specialist- Senior (751466) Create date: 25-Nov-2024 No of Submissions : 2 Start date : 12/01/2024 End Date : 06/30/2025 Submission deadline : 11/26/2024 Client Info : NCDIT Note: * Agency Interview Type : Webcam Interview Only * Hybrid Description : Must-Haves: 4-6 years of experience .... (This job is for - ITIL Jobs in NC Raleigh Specialist - (in Raleigh, NC))    Incident Management job openings in other states Jobs List Mainframe Operator Level 1 Incident Manager - 459 Create date: 19-Mar-2025 Start Date : 4/21/2025 End Date : minimum 9 months from start date Submission Deadline : 03/28/2025 Description : Mainframe Operator. Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology. Quickly create, escalate, triage and track customer t.... (This job is for - job Jobs in MI Pontiac Manager - (in Pontiac, MI)) 24-24127 RFQ GRAFANA SOFTWARE - NSPO Create date: 26-Sep-2024 Bid URL: https://sawsbid.ionwave.net/VendorResponse/Bid/VResponseEvent.aspx?EventID=w4DSTRIiNKg_ Note: Online Submission Submission Deadline: 10/1/2024 03:00 PM (CT) Start Date: 10/21/2024 End Date: 10/21/2025 Client: San Antonio Water System Description: The San Antonio Water System .... (This job is for - job Jobs in TX SanAntonio Consultant - (in San Antonio, TX)) RFP 6245 ServiceNow Software Implementation Services - NSP Create date: 26-Sep-2024 Bid URL: https://www.bidnetdirect.com/private/solicitations/4349098301/abstract?utm_campaign=solicitation_category_match&utm_source=system_vendor&utm_medium=email&utm_content=body-sol_abstract_link Note: Online Submission Submission Deadline:10/11/2024 10:00 a.m. MT Start Date: 10/25/2024 End Date: 10/25/2025 <.... (This job is for - job Jobs in CO Lakewood Consultant - (in Lakewood, CO)) PROJECT COORDINATOR - 11232-1 Create date: 29-May-2024 No of submissions : 2 Start date : 6/25/2024 Submission deadline : 6/6/2024 Client info : Clemson University Note : * INTERVIEW PROCESS - Phone interviews will be conducted. * SCHEDULE INTERVIEW: How soon can you schedule an interview (date / times)? - .... (This job is for - job Jobs in SC Columbia Consultant - (in Columbia, SC)) Transportation Technician 3 -62300 Create date: 27-Feb-2024 start date : 03/19/2024 End date :06/30/2024 submission deadline :03/05/2024 client info : TN DOT Note: * Position Location: On Site Description : An advanced level position that ensures safe and efficient traffic movemen.... (This job is for - job Jobs in TN Nashville Consultant - (in Nashville, TN))    Incident Management job openings in NC Jobs List Systems Administrator - UNIX - 47648 Create date: 01-Aug-2018 Start Date : 08/20/2018 End Date : 08/16/2019 Job Description : **Primary responsibilities: ** • Ability to provide strong vendor management and work coordination within the client and with various service providers. Manage the day to day activities of the outsource vendors within your assigned technology. .... (This job is for - job Jobs in NC Morrisville Administrator - (in Morrisville, NC)) (Specialist: Incident Management, ServiceNow, Ticketing Systems, MS Office Suite Strong Communication Ski in Raleigh, NC)

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