ServiceNow MS Office Suite Documentation & Processes MS Visio MS Excel SharePoint 2   Requirement id 71744 Job title Specialist Job location in Columbus, OH Skills required System Development Life Cycle, ServiceNow, ITIL Framework, MS Office Suite Documentation & Processe Open Date 24-Jul-2018 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Specialist: System Development Life Cycle, ServiceNow, ITIL Framework, MS Office Suite Documentation & Processe Start Date :08/13/2018 Submission Deadline :Tuesday 7/31 @ 10AM Client Info :DAS Description : • Project manages the implementation of projects and performs status updates for OIT Service Areas Systems and other State of Ohio Agency critical systems. Duties and Responsibilities • Serves as a leader and resource for the State of Ohio Customer Service Center and interfaces with OIT Service Area personnel to assist in the facilitation of Agency related work requests • Prepares customer for implementation. Conducts readiness reviews, ensuring all aspects of setup and implementation are complete • Establishes guidelines/time-frames to ensure a successful implementation • Ensures milestones are met • Monitors all phases of the implementation and escalates issues when necessary • Interact with Project Manager and Solution Engineer • Exercises the responsibility and authority to take steps to ensure a successful implementation • Works with Problem Manager to troubleshoot implementation related issues • Conduct exit reviews with customer • Documents issues, ensuring they are not repeated in subsequent implementations • Participate in new infrastructure release activities • Identify items that are outside the scope of a standard implementation and participate in project activities related to those items • Works closely with enterprise Project Success Center • Participate in Pre-procurement (Decision Lens) meetings and determine the scope of future projects Specific Knowledge and Skills: • 5+ years in systems development life cycle including planning, defining, designing, building, testing and deployment • 5+ years ServiceNow Developer with an advanced knowledge of the platform. • 3+ years understanding of ITIL frameworks and processes such as Incident, Problem, Change and Request Fulfillment • 3+ years of experience with MS Office Suite (i.e. Word, Excel, PowerPoint, Visio) • Strong technical acumen, assertive demeanor, ability to take initiative to get results and achieve goals outlined by management team • Intermediate knowledge of various technical disciplines (System admin, Networking, Database, Application, Datacenter, Cloud, Facilities, and ITSM) • Ability to document process, both procedural and technical • Experience facilitating and coordinating request across multiple cross-functional teams • Previous experience leading client facing implementations • Strong communication and customer interaction skills • Proficient in using MS Visio, MS Word, MS Excel, SharePoint, and MS Project • Experience with ServiceNow ticketing system or related tools • Ability to construct a basic project plan, overseeing all tasks associated with the project, act as the advocate and main point of contact for the customer during implementation cycle • Strong detail orientation and proven ability to execute detailed customer installation activities • Excellent interpersonal skills and the ability to work effectively with customers as well as internal resources - persuasive, encouraging and motivating • Professional verbal and written communications skills coupled with a strong customer service orientation Specific Abilities: • Prior experience in one or more of the following: Implementing hardware, software, project coordination/management • Experience at working independently and in a team-oriented, collaborative environment • Genuine interest in technology and ability to learn, understand, and apply new technologies • Experienced Thought Leader that is an expert in your technical field skilled with the ability to turn innovative ideas into reality • Experience working in a fast-paced team environment to complete multiple projects simultaneously according to business and technical requirement   Call 502-379-4456 Ext 100 for more details. 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