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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
ServiceNow CMDB ITSM WBS Configuration Experience Consultant
(Jobs in Salt Lake C
 
Requirement id 100298
Job title Consultant
Job location in Salt Lake City, UT
Skills required ServiceNow, CMDB, DTS Experience, ITSM WBS Configuration Experience
Open Date 14-Nov-2019
Close Date
Job type Contract
Duration 3 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Consultant: ServiceNow, CMDB, DTS Experience, ITSM WBS Configuration Experience

Start Date : 11/25/2019
End Date : 01/31/2020
Submission Deadline: 10:00PM MST (Utah Time) on November 25th, 2019

Client Info : DTS

Description :

The Department of Technology Services (DTS) has purchased ServiceNows Discovery and Software
Asset Management Professional tools to facilitate enabling a Service Asset and Configuration Management
(SACM) program in ServiceNow. This endeavor requires consultation with a vendor with extensive
experience and a history of successful implementations. The SACM program is intended to populate,
maintain, and manage a configuration management database (CMDB) and processes that address:
? Hardware assets
? Software assets
? Hardware CIs
? Software CIs
? Relationship and dependency mappings
The overall project will provide the foundation for enhancing the use of ITSM, ITOM, and other ServiceNow
modules. The completed project will also facilitate the Department of Technology Services (DTS) compliance
with statutory requirements.

The scope of work for this contract is to:
1. Identify and award a vendor that has:
a. Extensive experience with deploying and configuring ServiceNows Discovery
product.
b. Extensive experience with deploying and configuring ServiceNows Software
Asset Management Professional product.
c. Extensive experience with configuring the aforementioned products to populate
ServiceNows configuration management database (CMDB).
2. Identify and award a vendor that will:
a. Review project documents, prepared by DTS, for implementing a Service Asset
and Configuration Management (SACM) program. These documents include:
i. A work breakdown structure (WBS)
ii. A project scope of work
b. Edit aforementioned documents with experience based recommendations for
accomplishing:
i. Hardware and software inventory for asset management
ii. Hardware and software inventory for configuration management
iii. Mapping relationships between assets and related configuration items
(CIs).
iv. Mapping relationships between CIs
v. Creating dependency mappings
vi. Creating service mappings
c. Assist in the development of an overall implementation plan that can be executed
in quantifiable logical phases based on best practices and vendors experience.
Plan will include:
i. SACM governance model
ii. SACM roles and responsibilities
iii. SACM management procedures
iv. SACM maintenance procedures
3. Execute and complete initial phase of overall implementation plan
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 100298 while calling.
 
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(Consultant: ServiceNow, CMDB, DTS Experience, ITSM WBS Configuration Experience in Salt Lake City, UT)
     
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