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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
ServiceNow Troubleshooting SCCM Consultant
(Jobs in Cumberland County, PA)
 
Requirement id 151543
Job title Consultant
Job location in Cumberland County, PA
Skills required ServiceNow, Troubleshooting, Technical Staff, SCCM
Open Date 30-Jan-2025
Close Date
Job type Contract
Duration 10 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Consultant: ServiceNow, Troubleshooting, Technical Staff, SCCM

Start date : 09/16/2024

End Date : 06/30/2025

Submission deadline : 02/04/2025

Client Info : DOC

Note:

* System Administrator SA1 A4 SC1

Description :

***This requisition requires an in-person interview at the work site (DOC Central Office, 1920 Technology Parkway, Mechanicsburg, PA 17050).***

***Start date for this position is as soon as possible pending a compliant PATCH and passing the DOC-related background check.***

***This requisitions current PO is funded through 6/30/25, but will be extended. Contract end date is dependent on the final schedule and projected needs. Historically additional funding should then last a year and occur from 7/1/25-6/30/26. ***

***Do not resubmit candidates from previously released req # 737705.***


Work Location: Public Safety Delivery Center - Dept of Corrections

1920 Technology Parkway, Mechanicsburg, PA 17050


Remote work is an option but is not a guarantee. After 6 months of on-the-job training, the manager will make the final decision of whether to allow this, based on job performance and understanding of the role.


Description of Duties

• Able to coordinate, communicate, document, track progress and status on initiatives.
• Familiarization with project management concepts
• Responds to managements special requests for asset information.
• Maintains, tracks, and prepares Chain of Custody documentation for all end-of-life equipment returned for surplus.
• Prepares surplus equipment for proper disposal in accordance with DGS / PSDC requirements.
• Recommends and coordinates IT asset replacements, upgrades, and enhancements schedules.
• Develops, documents, and initiates processes that involve IT asset installations, relocations, and changes.
• Provides technical guidance on IT assets for procurement documents and agency requisitions preparation.
• Responds to Service Desk tickets requiring Level 2 asset management attention.
• Provides technical services to analyze, recommend, and implement proposed new phases of the ServiceNow Asset Management module.
• Processes ServiceNow updates and reconciliations identified through physical inventory reports returned from the field.
• Provide level 2 troubleshooting and technical problem resolution related to PC hardware, software and peripherals. Utilizes ServiceNow to identify, track and resolve issues.
• Utilizes Microsoft Systems Center Configuration Manager to run available hardware and software reports.
• Create documentation for technical staff and end user.
• Utilizes Microsoft Systems Center Configuration Manager to image laptop and desktop hardware.
• Familiar with video conferencing platforms, conference room VC setups, troubleshooting.

• Familiar VMware Virtual Desktop Infrastructure
• Utilizes AirWatch WorkspaceOne to perform administrative tasks, such as reporting and compliance for Windows modern managed devices.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 151543 while calling.
 
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(Consultant: ServiceNow, Troubleshooting, Technical Staff, SCCM in Cumberland County, PA)
     
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