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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
ServiceNow Log Analysis Developer
(Jobs in New Haven, CT)
 
Requirement id 98204
Job title Developer
Job location in NEW HAVEN, CT
Skills required ServiceNow, File Maker Pro, Communication Skills, Log Analysis
Open Date 24-Sep-2019
Close Date
Job type Contract
Duration 8 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Developer: ServiceNow, File Maker Pro, Communication Skills, Log Analysis

Notes :
Preferred local candidates or willing to relo to work onsite


Description:

Initial Project

Annual refresh of our FileMaker hosting environments. Approximately 2 – 3 months of work and involving the following activities:

Upgrade of Windows server operating system
Upgrade of FileMaker Server application
Updating disaster recovery documentation, coordinate and conduct new Security Design Reviews for the new environments
Communication/coordination with application owners
Upgrade of users FileMaker desktop application
Documentation when necessary



Day-to-Day Responsibilities

Application Support

Incident response
Take phone calls
Respond to support tickets using ServiceNow
Assist with minor bug fixes
Deployment of new community developed applications to an existing FileMaker server

On – call support

Establish an alternating schedule for on-call staff that will ensure there is off-hours coverage (nights, weekends, holidays)

Application tracking

Help to create tools that will track existing application owners and application usage
Help to create a process for annual charge back

Retire applications no longer in use

Work with community to disseminate best practice information

Periodic application security review
User lists
Obtaining affidavits that app owners/developers are compliant with best practices



Required Skills

FileMaker Certification for version 17 or later
Experience with FileMaker Server logging and log analysis
2+ years experience managing applications/platforms running on Windows Server operation systems
Strong organizational skills
Good communication skills
Customer support skills for both phone, remote web sessions, and in person meetings
(good phone manner, patience, clarity, articulate, professional presence)
Excellent documentation skills
Flexibility – ability to easily adapt to a dynamic work environment and workload
Experience with a ticketing system preferable ServiceNow
Ability to calculate and create a project proposal with activities and the associated hours/costs
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 98204 while calling.
 
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(Developer: ServiceNow, File Maker Pro, Communication Skills, Log Analysis in NEW HAVEN, CT)
     
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