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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
ServiceNow Analyst
(Jobs in Waldorf, MD)
 
Requirement id 97644
Job title Analyst
Job location in Waldorf, MD
Skills required ServiceNow, Programmer Analyst, Written And Oral Communication Skills,
Open Date 12-Sep-2019
Close Date
Job type Contract
Duration 19 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Analyst: ServiceNow, Programmer Analyst, Written And Oral Communication Skills,

Candidate must be our W2 Employee

Description:

Basic Qualifications:

Masters Degree from an accredited college in a business discipline with 15 years of professional experience; or 10 years of additional relevant experience may be substituted for education.



Preferred Qualifications:

ServiceNow certifications

Requirements:

Strong background in ServiceNows Service Level Management (SLM) platform/application
Hands-on experience implementing SLM from scratch. This involves converting written Service Level Agreements, Operational Level Agreements, and Underpinning Contracts into measurable ServiceNow SLA Definitions.
Work closely with business and IT teams to gather input to support ongoing business needs via ServiceNow SLM configuration, implementation and support. As new requirements emerge, the candidate is expected to quickly assess the situation and recommend and/or implement solutions aligned with application architecture guidelines.
Develop solutions that utilize ServiceNow workflows, events, business rules, and scheduled jobs to automate notifications and escalations when service level targets are not achieved.
Monitor health, usage, and overall compliance of ServiceNow SLM and interrelated modules, applications, and functionalities.
Experience with overseeing general support, administration, and maintenance of ServiceNow SLM, Performance Analytics, Reports modules.
Strong oral and written communication skills
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 97644 while calling.
 
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(Analyst: ServiceNow, Programmer Analyst, Written And Oral Communication Skills, in Waldorf, MD)
     
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