ServiceNow A+ Certification TroubleShooting Skills Mainframe Windows 10 Analyst   Requirement id 146061 Job title Analyst Job location in Raleigh, NC Skills required Service Support Analyst, Interpersonal Skills, ServiceNow, A+ Certification TroubleShooting Skills Open Date 28-Feb-2024 Close Date Job type Contract Duration 3 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Service Support Analyst, Interpersonal Skills, ServiceNow, A+ Certification TroubleShooting Skills Remote start date :03/18/2024 End date :06/28/2024 submission deadline :02/29/2024 client info : NCDIT Description : **This is a remote position. DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents and service requests. Service Desk Technician IIs provide consultation, elevated support, and/or advanced instruction to users of hardware, software, operating systems, telephony, unified communications, mainframe, identity management, networking, and other information technology based systems located throughout the state agencies and universities, as well as for private citizens. The Service Desk Tech II provides advanced technical support via phone, email, and tickets, working under general supervision of the Service Desk management team. Responsible for researching/analyzing issues/problems and soliciting relevant information from users to describe non-routine problems and resolving or escalating them to the next level. This position is critical in promoting a positive customer relationship and requires a high customer service orientation, strong interpersonal skills and advanced troubleshooting skills to provide support to a diverse population. This position may be required to work weekends and holidays, as needed. Required Experience: - Excellent customer service skills along with the ability to apply more advanced technical knowledge to independently work on routine and complex tasks and document details into an IT Service Management application, using ITIL methodology. - Enhanced computer literacy is required. - Understanding of call center environment and Service Desk role. - Experience with ServiceNow is preferred. - HDI Support Center Analyst, ITILv3 Foundation A+ certification highly preferred. - Effective communication skills (verbal and written), including proficient typing, grammar, and spelling skills are required. - Advanced troubleshooting and problem solving skills in Microsoft Windows 7 & 10, Microsoft Office suite, O365, desktop hardware/software, network connectivity, network printing, email, smartphones, and web-based applications. - Ability to organize and follow more complex and/or detailed technical procedures. - Capable of analyzing and resolving routine problems based on existing documentation, training, and resources. - Working knowledge of technology principles and terminology associated with the work unit and ability to integrate in identifying problems or solutions. - Demonstrated sense of ownership, reliability, and urgency. - Ability to establish proactive relationships with customers, including providing education to customers as appropriate. Able to convey ideas on non-routine subjects clearly. - Proficient in translating technical issues into understandable terms for non-technical users. Minimum Education and Experience Requirements associate degree in computer information technology, computer technology Integration, networking technology, or related curriculum from an appropriately accredited institution; and 2-4 years of related work experience; or an equivalent combination of education and experience. Degrees must be from appropriately accredited institutions.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 146061 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), Service Support Analyst job openings in Raleigh, NC Jobs List NCDIT - Service Support Analyst Mid (743791) Create date: 10-Mar-2025 Job Title: NCDIT - Service Support Analyst Mid/Medicaid Provider Relations Specialist (743791) Remote No of Submissions : 2 Start date : 03/17/2025 End Date : 03/16/2026 Submission deadline : 03/11/2025 Client Info : NCDIT Note: * Agency Interview Type: Webcam I.... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC)) NCAOC - Service Support Analyst- Junior (757347) Create date: 07-Feb-2025 Remote No of Submissions : 2 Start date : 03/03/2025 End Date : 06/30/2025 Submission deadline : 02/13/2025 Client Info : NCAOC Note: * The North Carolina Administrative Office of the Courts (NCAOC) is seeking one qualified IT Help Desk Specialist to provide first level s.... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC)) NCDPS - Service Support Analyst- Expert (746260) Create date: 13-Sep-2024 Onsite No of Submissions : 2 start date :09/23/2024 End date :09/22/2025 submission deadline : 09/16/2024 client info : NCDPS Note: * Agency Interview Type: Either Webcam Interview or In Person * Typical Experience: 84+ months The primary purpose of this.... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC)) NCDIT - Service Support Analyst- Expert (740564) Create date: 09-Jul-2024 Onsite No of Submissions : 2 start date :07/01/2024 End date :06/30/2025 submission deadline : 07/11/2024 client info : NCDIT Note: * Agency Interview Type: Webcam Interview Only Description : **This is a.... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC)) Service Support Analyst- Mid Level (735095) Create date: 29-Apr-2024 Onsite No of Submissions : 1 start date :05/27/2024 End date :05/27/2024 submission deadline : 05/03/2024 client info : NCDHHS-PH Description : Position Overview: This position will assist the NC Medicaid Infrastruc.... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC))        Service Support Analyst job openings in NC Jobs List NC - FTCC - Service Support Analyst- Junior (730161) Create date: 29-Feb-2024 Onsite start date :03/04/2024 End date :09/30/2024 submission deadline :03/01/2024 client info : Fayetteville Technical Community College Description : ***All FTCC staff are working 100% onsite. The candidate will be expected to work fi.... (This job is for - job Jobs in NC Fayetteville Analyst - (in Fayetteville, NC)) NC - WSSU - Service Support Analyst- Junior (708496) Create date: 10-Apr-2023 Onsite Start date :04/10/2023 End Date :08/31/2023 Submission deadline :04/14/2023 Client Info :WSSU - CSS Description : ------------------------------------------------------ This candidate is required to work onsite for the duration of the engagement in Winston-Salem, NC. **THI.... (This job is for - job Jobs in NC Salem Analyst - (in Salem, NC)) (Analyst: Service Support Analyst, Interpersonal Skills, ServiceNow, A+ Certification TroubleShooting Skills in Raleigh, NC)

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