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ServiceNow LexisNexis ForgeRock Jira Consultant
(Jobs in Nashville, TN)
 
Requirement id 118378
Job title Consultant
Job location in Nashville, TN
Skills required ServiceNow, Box/Black Box Testing, Redhat, LexisNexis ForgeRock Jira
Open Date 06-Aug-2021
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Consultant: ServiceNow, Box/Black Box Testing, Redhat, LexisNexis ForgeRock Jira

start date:8/30/2021
submission deadline:8/18/2021 2:00:00 PM

client info : Human Services

Description:

PROJECT OVERVIEW

Project Purpose and Objective

Tennessee Department of Human Services Child Care program has the need to create a ServiceNow Worker Portal that will manage application intake from the ServiceNow Customer portal. This portal will include automation features, application assignment, worker queues, reporting dashboards, proxy customer ID verification and manage customer documents. The worker portal engagement team will work with an existing vendor developing customer portal and will build all interfaces to and from the customer portal. The worker portal will be implemented at the same time as customer portal and will require collaboration and cooperation with the existing customer portal team.

Background
DHS is in the middle of a three-year technology support systems overhaul. DHS is requesting a Team of Senior ServiceNow Developers as well as additional support staff be provided to configure and install the worker portal application. They will also be responsible for providing technical assistance, workflow development, software configuration, customization, and web service integrations. This will include screen prototyping, providing administration, application development, maintenance, training, directing internal staff and technical support. The vendor must have experience with configuring ServiceNow CSM module, Virtual Assistants and integrating with telecom platforms and IVR systems. Vendors must have experience with Service Now CSM product and have Integrated ServiceNow with third party products (preferably, ForgeRock, BOX, Red Hat, TouchPay, and Lexis Nexis). Vendor should be a Preferred Partner with Service Now and have history working as a product influencer.

Tools:

1. Service Now
2. BOX
3. Red Hat Fuse
4. LexisNexis
5. Forge Rock
6. Jira
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 118378 while calling.
 
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(Consultant: ServiceNow, Box/Black Box Testing, Redhat, LexisNexis ForgeRock Jira in Nashville, TN)
     
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