ServiceNow Jive Product Management Manager (Jobs in Raleigh, NC)   Requirement id 95592 Job title Manager Job location in Raleigh, NC Skills required ServiceNow, Communication Skills, Jive, Product Management Open Date 26-Jul-2019 Close Date Job type Contract Duration 5 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Manager: ServiceNow, Communication Skills, Jive, Product Management Candidate must be our W2 Employee Description: The Enterprise Community Manager is responsible to engage all levels of employees communicating and collaborating with each other and our customers through our ServiceNow Community. The Enterprise Community Manager will help to maximize the value of our ServiceNow community for strategic communications, knowledge management harvesting, and collaboration; enhancing the ways customers find information and connect to in-house experts improving customer engagement. The Enterprise Community Manager is also accountable to provide technical maintenance and support for the Community platform. Scope of Responsibilities / Expectations Collaborate with internal departments to leverage the community platform for company projects Moderate forums, keep members engaged, and funnel unanswered questions to the proper stakeholders Execute promotional programs that encourage and reward user participation Assist colleagues with the use of the community and troubleshoot platform issues Use community metrics to prioritize projects and show results Audit and organize community admin components Foster communities to drive a higher balance of user-generated content, member conversations, and peer-to-peer support/networking. Champion the total community member experience, taking care to welcome new members, connect members with like members, and build affinity. Develop strategies to help foster cross-functional collaboration. Serve in a strategic advisory role in promoting advancements with the platform to ultimately improve both employee and customer engagement. Engage with the community in content development, discussion seeding, chats, and video Build and deliver training to build internal SMEs expertise in the use of community tools to achieve our customer engagement goals. Build and analyze the community metrics including qualitative and quantitative measurements. Include data community metrics data, user polls/surveys, and other measurement tools. Provide insights gained to Communications teams and evolve community strategies to improve member sentiment and community engagement to achieve business goals. Stay engaged with external professional community management networks, regularly benchmarking community usability, industry best practice, and new trends with an eye towards improving and evolving our Digital Transformation. Build partnerships with community experts and industry influencers to promote the community and create relevant content Desired Background/Knowledge/Skills Passion for Community and the Digital Workplace: You have a passion for achieving customer service excellence and the creative ways these social tools can be used to build relationships, engage with a companys customers, partners and prospects to drive mutual business value. Business Strategist: You understand that clear business objectives are the key to driving success. You know how to envision community goals, present the goals and business case with conviction and build cross-functional, executive and stakeholder commitment. You have a demonstrated ability to work with executives who lead a complex organization. Curious and Innovative: You are continually curious, exploring new ideas without specific instruction. You can easily translate the business value of new trends for the community. You can also balance innovation with necessary doses of realism and pragmatism, knowing how to work effectively with given tools, processes or resources. Relationship Builder and Network Connector: You have a strong external professional network of your own of like-minded community managers from which you can draw inspiration, tips and benchmark best practices. Equally, you effectively buil   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 95592 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), ServiceNow job openings in Raleigh, NC Jobs List NCDIT - Technical Specialist - Senior - High (796340) Create date: 23-Feb-2026 Start date :3/2/2026 End Date :06/30/2026 Submission deadline : 02/25/2026 Client Info : NCDIT Note: * Work Arrangement: Hybrid * Agency Interview Type: Either Webcam Interview or In Person Description : Service Now Administrator/Developer position is housed in N.... 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