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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
SharePoint Analyst Analyst
(Jobs in San Francisco, CA)
Requirement id
64613
Job title
Analyst
Job location
in San Francisco, CA
Skills required
MS Outlook, SHARE POINT, Excel, Analyst
Open Date
04-Oct-2017
Close Date
Job type
Contract
Duration
12 Months
Compensation
DOE
Status requirement
---
Job interview type
Face to Face interview
Apply
Email Recruiter:
coolsoft
Job Description
Analyst: MS Outlook, SHARE POINT, Excel, Analyst
Start date : 10/16/2017
End date : 10/16/2018
Deadline : 10/10/2017
Description :
Candidate must be our own W2 Employee
REQUIRED SKILLS: Bachelors degree or equivalent plus 2+ years work experience on a project team, ideally with a financial institution.
Self-starter and able to work independently while at the same time, be a team player and collaborate with technology and business teams and interact with end-users to meet critical timelines.
Strong verbal and written communications skills, strong analytical skills, and understand data.
Comfortable working with and training internal customers, call centers, and technical teams.
Understand and interpret requirements while researching issues to provide resolutions to users.
Must have excellent organizational skills, be detail-oriented, customer focused and excited about working under tight deadlines in a fast paced, agile development environment.
• Primary responsibility is to provide first and second level user support for a customer due diligence tool
• Manage and resolve all issues escalated by users and first level support in a timely manner
• Communicate with the user community to understand and resolve issues.
• Monitor shared e-mail inbox and ticket escalations
• Partner with other teams (Support Call Centers, Quality Assurance, Technology) to provide positive user experience
• Understand use cases/stories and related business requirements
• Analyze trends and produce management reports
• Assist in the development of training materials for end users, support call centers, etc.
• Advanced PC skills, including advanced knowledge of Excel, MS Outlook, SharePoint
DESIRED SKILLS:
• Prior call center or user support experience
• Familiarity with HP Quality Center or Application Lifecycle Management
• Ability to read, understand, and update business requirements
• Business analyst experience (gathering user feedback, working on requirements, providing application support, etc.) on a project team
Call
502-379-4456 Ext 100
for more details. Please provide Requirement id: 64613 while calling.
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