Helpdesk ServiceNow Microsoft Office Suite Strong Analytical And Problem Solving Ski   Requirement id 157027 Job title Analyst Job location in Indianapolis, IN Skills required Helpdesk, Excellent Communication Skills, ServiceNow, Microsoft Office Suite Strong Analytical Open Date 10-Feb-2026 Close Date Job type Contract Duration 10 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Helpdesk, Excellent Communication Skills, ServiceNow, Microsoft Office Suite Strong Analytical Start date :3/9/2026 End Date :12/31/2026 Submission deadline :Due to SCS 02/12/2026 by 8:00 A.M. CST Client Info : Indiana Department of Health Note: * The position is HYBRID but candidate MUST be a Local -Indianapolis Resident * Initial interview will be via Teams. Final interview will be in person. Please confirm the resource understands the interview process. Description: The Help desk Data Entry Analyst at IDOH plays a critical role in supporting public health initiatives by ensuring accurate and timely data entry while providing exceptional customer service. This position serves as a key link between technology and end-users, assisting healthcare providers, public health staff, and other stakeholders in resolving system-related issues. Ideal candidates will have a strong background in data entry, customer service, and attention to detail to maintain clean, reliable health data. The role requires excellent communication skills, problem-solving abilities, and a commitment to supporting public health systems and workflows. Key Responsibilities: • Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality. • Investigate and resolve duplicate patient records and incorrect merges in the immunization registry. • Utilize data tools and matching algorithms to identify and correct data integrity issues. • Document all support interactions in the ticketing system and maintain accurate logs. • Provide guidance to users on best practices for data entry and record management. • Assist in testing system updates and enhancements. Required and Desired Skills: Experience in a helpdesk or healthcare support role Required 4 Years Experience with deduplication tools, data matching, or record linkage techniques Required 4 Years Excellent communication and customer service abilities Required 4 Years Knowledgeable with ticketing systems (e.g., ServiceNow) and Microsoft Office Suite. Required 4 Years Strong analytical and problem-solving skills Required 4 Years Familiarity with immunization information systems Highly desired 4 Years Experience working with state or local public health departments Nice to have 4 Years Understanding of HIPAA and data privacy regulations Nice to have 4 Years.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 157027 while calling.   Other jobs in IN: Fort Wayne (1),    Helpdesk job openings in other states Jobs List NCDOT - Service Support Analyst - Expert Normal (780316) Create date: 20-Nov-2025 Start date : 12/01/2025 End Date : 11/30/2026 Submission deadline : 11/28/2025 Client Info : NCDOT Note: * Agency Interview Type : Either Webcam Interview or In Person * This is a remote position. However, the candidate must currently live in NC and stay in NC for the duration of .... 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