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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Survey - Developer
(Jobs in Madison, WI)
 
Requirement id 157726
Job title Developer
Job location in Madison, WI
Skills required Survey, Design Methodology, -,
Open Date 27-Mar-2026
Close Date
Job type Contract
Duration 2 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Developer: Survey, Design Methodology, -,

Start date :4/20/2026
End Date :06/30/2026

Submission deadline :3/31/2026 at 4:00 PM CST.

Client Info : ETF

Note:

* Duration of Contract: 6/30/26 with potential for 1-year extensions

* Onsite or Remote: No WI residency required. Open to nationwide candidates.

* This position can work 100% remote from within the continental US.

Description:

Under the direction of the Communications Director, the Survey Analyst at the Wisconsin Department of Employee Trust Funds is a member of the communications team and develops and analyzes internal and external customer surveys, interprets findings, and prepares reports. The Survey Analyst collaborates with the Customer Experience, Data Management, and other business units to identify customer pain points and improvements for interactions across all touch points.

Knowledge, Skills & Abilities:

Professional with at least three years of relevant experience and/or education in the following:

Survey Development & Analysis

• Required Skills:

o Writing, developing, and administering customer surveys
o Using Survey software (i.e., SurveyMonkey)
o Report writing and summarizing data using tables and graphs
o Applying survey design methodology and best practices
o Using Microsoft Excel to perform data analysis and Microsoft Office tools for presenting results
o Drawing insights into customer behavior, trends, and business operations
o Testing surveys for accessibility and user-friendliness
o Presenting findings to both technical and non-technical audiences

• Preferred Skills:

o Managing an intake process for survey requests, development, inventory, and regular reporting
• Preferred Knowledge
o Data analysis and reporting tools such as MS Access, SPSS, SQL Server, SSIS, SSRS, and Tableau
Customer Experience (CX) Management

• Required Skills:

o Developing a strategy to collect CX metrics such as satisfaction, effort, and the Net Promoter Score for customer interactions
o Using metrics to create customer stories, personas, and journey maps
o Applying CX management best practices

• Preferred Skills:

o Creating interactive dashboards and metrics reports for CX with website and videos
o Leading interdisciplinary teams to bring CX data and strategies into decision making
o Assisting in creation of a CX roadmap impacted by technology, processes, systems, and people
o Collaborating with subject matter experts, business analysts, and data analysts to identify root causes of customer pain points and resolutions
• Preferred Knowledge
o Understanding of Google Analytics for analyzing and reporting web CX
o Using a data warehouse for tracking customer interactions across all touch points such as systems, email, website, call center, education, and appointments
General
• An effective communicator and team player
• Strong analytical and problem-solving skills
• Ability to manage multiple projects and meet deadlines
• Ability to influence others and to interact with individuals at all levels
• A self-starter with the ability to work both independently and collaboratively on complex projects.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 157726 while calling.
 
Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2),
 
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(Developer: Survey, Design Methodology, -, in Madison, WI)
     
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